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cannot add new email account

Posted

I am trying to add my email accounts to TB on ubuntu. Ive done this many times before. TB checks ports & security for my IMAP account, and I hit the done button. TB says I already have that a/c defined. But the "All Folders" panel is empty.

Also TB, when idle, displays a message about downloading mail from that account. Its as if TB has the account registered, but cant display it. So I cant add it, but I cant see it either.

Screenshots below

I am trying to add my email accounts to TB on ubuntu. Ive done this many times before. TB checks ports & security for my IMAP account, and I hit the done button. TB says I already have that a/c defined. But the "All Folders" panel is empty. Also TB, when idle, displays a message about downloading mail from that account. Its as if TB has the account registered, but cant display it. So I cant add it, but I cant see it either. Screenshots below

Chosen solution

Amazing. Problem solved in 2 minutes. I have spent a week reinstalling thunderbird, trying to install old versions of thunderbird, harassing google, asking anyone that would listen what to do....nothing but pain.

create a new profile - all problems solved at a stroke!

christ1 you are truly the saviour of mankind.

(enthusiastic enough?)

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/60.0.3112.113 Chrome/60.0.3112.113 Safari/537.36

More Information

Question owner

here are some screenshots showing empty account list and failed account adds. note in the accounts screenshot, TB is downloading from the account it supposedly doesnt know about.

here are some screenshots showing empty account list and failed account adds. note in the accounts screenshot, TB is downloading from the account it supposedly doesnt know about.

Modified by dunxk

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christ1
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Helpful Reply

Create a new profile using profile manager. https://support.mozilla.org/kb/using-multiple-profiles

Start Thunderbird with the new profile using profile manager. Then try again to create the account.

Create a new profile using profile manager. https://support.mozilla.org/kb/using-multiple-profiles Start Thunderbird with the new profile using profile manager. Then try again to create the account.
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Chosen Solution

Amazing. Problem solved in 2 minutes. I have spent a week reinstalling thunderbird, trying to install old versions of thunderbird, harassing google, asking anyone that would listen what to do....nothing but pain.

create a new profile - all problems solved at a stroke!

christ1 you are truly the saviour of mankind.

(enthusiastic enough?)

Amazing. Problem solved in 2 minutes. I have spent a week reinstalling thunderbird, trying to install old versions of thunderbird, harassing google, asking anyone that would listen what to do....nothing but pain. create a new profile - all problems solved at a stroke! christ1 you are truly the saviour of mankind. (enthusiastic enough?)
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