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After update thunderbird, it does not work, can't download email and says username or password wrong

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Toad-Hall

nanjid1
nanjid1
more options

Application Basics 

   Name: Thunderbird
   Version: 52.3.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.3.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20170815040357
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.erdemnet.mn:993, SSL, passwordCleartext
     OUTGOING: , smtp.erdemnet.mn:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) pop.erdemnet.mn:143, SSL, passwordCleartext
     OUTGOING: , smtp.erdemnet.mn:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 5.4.3, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     extensions.lastAppVersion: 52.3.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 61e536b9-6807-4e68-880b-0a96b550f06
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1506593460
     places.history.expiration.transient_current_max_pages: 122334
     plugin.state.flash: 0
     security.default_personal_cert: Select Automatically
     security.disable_button.openCertManager: false
     security.disable_button.openDeviceManager: false
     security.sandbox.content.tempDirSuffix: {5b1a3e47-266e-499b-8ee1-ff1bcc52241b}

 Graphics

     GPU #1
     Description: AMD Radeon R5 200 Series
     Vendor ID: 0x1002
     Device ID: 0x6779
     RAM: 1024
     Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 15.201.1151.1008
     Driver Date: 11-4-2015

     Features
     Direct2D: false
     DirectWrite: true (10.0.15063.413)
     WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon R5 200 Series Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.5
     3.28.5

     NSS Util
     3.28.5
     3.28.5

     NSS SSL
     3.28.5
     3.28.5

     NSS S/MIME
     3.28.5
     3.28.5
Application Basics Name: Thunderbird Version: 52.3.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.3.0 Profile Folder: Open Folder (Local drive) Application Build ID: 20170815040357 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.erdemnet.mn:993, SSL, passwordCleartext OUTGOING: , smtp.erdemnet.mn:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (pop3) pop.erdemnet.mn:143, SSL, passwordCleartext OUTGOING: , smtp.erdemnet.mn:465, SSL, passwordCleartext, true Crash Reports Extensions Lightning, 5.4.3, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 extensions.lastAppVersion: 52.3.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 61e536b9-6807-4e68-880b-0a96b550f06 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1506593460 places.history.expiration.transient_current_max_pages: 122334 plugin.state.flash: 0 security.default_personal_cert: Select Automatically security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false security.sandbox.content.tempDirSuffix: {5b1a3e47-266e-499b-8ee1-ff1bcc52241b} Graphics GPU #1 Description: AMD Radeon R5 200 Series Vendor ID: 0x1002 Device ID: 0x6779 RAM: 1024 Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 15.201.1151.1008 Driver Date: 11-4-2015 Features Direct2D: false DirectWrite: true (10.0.15063.413) WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon R5 200 Series Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.5 3.28.5 NSS Util 3.28.5 3.28.5 NSS SSL 3.28.5 3.28.5 NSS S/MIME 3.28.5 3.28.5

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

If you cannot send nor receive emails after an update, then check your Firewall, which might be part of your anti-virus program. It is possible that it thinks the latest update was a different program and so is blocking it.

Close Thunderbird. Access Firewall and make sure Thunderbird is allowed.

I use Norton and on one occasion in order to get it work, I had to block Thunderbird, ok it, re-access Firewall and then set Thunderbird to allow.

I have also heard of others who had to add Thunderbird back into the list, so they could allow it.