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can't send email , won't recognize PW for smtp server

  • 3 replies
  • 4 have this problem
  • 2 views
  • Last reply by Fergie14

Fergie14
Fergie14
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On Sept 13 out of the blue I am unable to send emails from my desk top, up to that point everything was working fine. I can send messages from the affected email address from my IP's web page and I can send from my andriod phone and if I set the STMP Authentication Method to “no Authentication” I can send from the desktop. I have confirmed that all settings and passwords are correct and installed. STMP Server Settings and System Info STMP Server name: smtp.sasktel.net Port : 587 Have tried ports 25 and 1025 and neither worked Connection Security: STARTTLS Authentication Method: Normal Password Thunderbird - version 52.3.0 mail provider - SaskTel ISP - SaskTel operating system - Windows 7 Home Premium, Version 6.1 (Build 7601 : service pak 1), 32Bit

When I try to send a message, I am presented with a message window “Outgoing Server (SMTP) password required” Enter your password for username@sasktel.net on smtp.sasktel.net:. I enter PW and new window “Login Failed”. Options are to retry or renter PW both bring up the same Login failed window. When I hit the cancel, a third window comes up “Send Message Error” Sending of the message failed. An error occurred while sending mail: Could not get password for smtp.sasktel.net. The message was not sent.

On Sept 13 out of the blue I am unable to send emails from my desk top, up to that point everything was working fine. I can send messages from the affected email address from my IP's web page and I can send from my andriod phone and if I set the STMP Authentication Method to “no Authentication” I can send from the desktop. I have confirmed that all settings and passwords are correct and installed. STMP Server Settings and System Info STMP Server name: smtp.sasktel.net Port : 587 Have tried ports 25 and 1025 and neither worked Connection Security: STARTTLS Authentication Method: Normal Password Thunderbird - version 52.3.0 mail provider - SaskTel ISP - SaskTel operating system - Windows 7 Home Premium, Version 6.1 (Build 7601 : service pak 1), 32Bit When I try to send a message, I am presented with a message window “Outgoing Server (SMTP) password required” Enter your password for username@sasktel.net on smtp.sasktel.net:. I enter PW and new window “Login Failed”. Options are to retry or renter PW both bring up the same Login failed window. When I hit the cancel, a third window comes up “Send Message Error” Sending of the message failed. An error occurred while sending mail: Could not get password for smtp.sasktel.net. The message was not sent.

All Replies (3)

Fergie14
Fergie14 Question owner
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Thks for the input SFhowes, but didn't have any affect. Same result. Checked security programs and can't find any issues there either.

Fergie14
Fergie14 Question owner
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Only have the one account. I'll try changing the password, but up to Sept 13 it was working fine on all devices with the one it has now.

Fergie14
Fergie14 Question owner
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OK ran in safe mode and the problem is still there as described. Can confirm that a windows update did in fact take place on Sept 13 the day this problem started so I think it is safe to say that something in those updates has created this problem. Tried to find a place at microsoft to post this problem but couldn't determine where to put it with the amount of options, any suggestions.