Northeastern University student cannot access http://myneu.neu.edu through Firefox. Northeastern IT dept says it's a Firefox issue, not theirs.
Firefox is my browser of choice; however, I cannot access my colleges website, http://myneu.neu.edu through Firefox. I spoke with the IT department at Northeastern University and they said it is a Firefox issue, not a college issue. I prefer not to use Edge, Chrome, or others. I've cleared the cache and history of anything that could impede the connection, still the NEU IT dept says it is not their issue, it is Firefox. Please advise how to fix as stated earlier I am an avid Firefox user and supporter. Thank you for your time and I look forward to your response. Have a great day!
Sincerely, -Landon
I apologize I cannot upload a screenshot of the issue. The error message reads "Server Failed: The server that was managing your session may have been brought down for maintenance." I have received this message over a week every time I try to login with Firefox. I can login in with other browsers, I just prefer not to.
Chosen solution
As a quick test of whether this is likely to be a settings/customization issue, could you try:
New Profile Test
This takes about 3 minutes, plus the time to test the site.
Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.
Click the Create a New Profile button, then click Next. Assign a name like Aug2017, ignore the option to relocate the profile folder, and click the Finish button.
After creating the profile, scroll down to it and click the Set as default profile button below that profile, then scroll back up and click the Restart normally button. (There are some other buttons, but I think those are still "under construction" so please ignore them.)
Firefox should exit and then start up using the new profile, which will just look brand new.
Does the University site work any better in the new profile?
When you are done with the experiment, open the about:profiles page again, click the Set as default profile button for your normal profile, then click the Restart normally button to get back to it.
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Chosen Solution
As a quick test of whether this is likely to be a settings/customization issue, could you try:
New Profile Test
This takes about 3 minutes, plus the time to test the site.
Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.
Click the Create a New Profile button, then click Next. Assign a name like Aug2017, ignore the option to relocate the profile folder, and click the Finish button.
After creating the profile, scroll down to it and click the Set as default profile button below that profile, then scroll back up and click the Restart normally button. (There are some other buttons, but I think those are still "under construction" so please ignore them.)
Firefox should exit and then start up using the new profile, which will just look brand new.
Does the University site work any better in the new profile?
When you are done with the experiment, open the about:profiles page again, click the Set as default profile button for your normal profile, then click the Restart normally button to get back to it.
Hi Jscher2000,
Thank you so much for your user-friendly instructions of how to access https://myneu.neu.edu through Firefox. I am an avid supportive of Firefox and it is my browser of choice. I do not care for any others. I sincerely thank you again! Have a great day!
-Landon
Did you previously used a bookmark?
If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.
If it happens again then try this:
You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").
Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.
You can't recover from this 'forget' unless you have a backup of involved files.
If you revisit a 'forgotten' website then data from that website will be saved once again.
HI Cor-El,
Thank you for your response! I will keep this method on hand also. This is one of the many reasons I am a huge Mozilla supporter in general; the community is wonderful. Thank you, again, and have a great day!
Sincerely, -Landon