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locked out

jerk

cant log into account

cant log into account

All Replies (2)

jerk said

cant log into account

Hi   ! Could you be a bit more specific and let us know what account you're referring to and what happens when you try to log in  ?

Is this about the Firefox Sync account or about logging in to a website?

For the latter you can try to clear the cookies. "Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

For the former you can try to log in to the Firefox account via this website.