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I send a message in from one email account but the receiver shows it is sending from a different email account.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by dafifi

dafifi
dafifi
more options

I have looked up other help questions but did not see a solution. Both emails are gmail. When I I compose a message, it shows that it is sending from correct email address but the receiver shows the message being received from another email address.

I have not changed anything recently & I have been using Thunderbird for years. I checked the account settings & everything appears to be fine.

I am pasting the troubleshooting info below: 


 Application Basics

   Name: Thunderbird
   Version: 52.2.1
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20170622064432
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account6:
     INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account7:
     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

 Crash Reports

 Extensions
   Lightning, 5.4.2.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Manually sort folders, 1.1.1, true, tbsortfolders@xulforum.org

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.2.1
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 3ca2a616-e4be-413c-8c61-d7988d331fe
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1502256448
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     print.printer_Send_To_OneNote_2013.print_bgcolor: false
     print.printer_Send_To_OneNote_2013.print_bgimages: false
     print.printer_Send_To_OneNote_2013.print_duplex: -437918235
     print.printer_Send_To_OneNote_2013.print_edge_bottom: 0
     print.printer_Send_To_OneNote_2013.print_edge_left: 0
     print.printer_Send_To_OneNote_2013.print_edge_right: 0
     print.printer_Send_To_OneNote_2013.print_edge_top: 0
     print.printer_Send_To_OneNote_2013.print_evenpages: true
     print.printer_Send_To_OneNote_2013.print_footercenter:
     print.printer_Send_To_OneNote_2013.print_footerleft: &PT
     print.printer_Send_To_OneNote_2013.print_footerright: &D
     print.printer_Send_To_OneNote_2013.print_headercenter:
     print.printer_Send_To_OneNote_2013.print_headerleft: &T
     print.printer_Send_To_OneNote_2013.print_headerright: &U
     print.printer_Send_To_OneNote_2013.print_in_color: true
     print.printer_Send_To_OneNote_2013.print_margin_bottom: 0.5
     print.printer_Send_To_OneNote_2013.print_margin_left: 0.5
     print.printer_Send_To_OneNote_2013.print_margin_right: 0.5
     print.printer_Send_To_OneNote_2013.print_margin_top: 0.5
     print.printer_Send_To_OneNote_2013.print_oddpages: true
     print.printer_Send_To_OneNote_2013.print_orientation: 0
     print.printer_Send_To_OneNote_2013.print_page_delay: 50
     print.printer_Send_To_OneNote_2013.print_paper_data: 1
     print.printer_Send_To_OneNote_2013.print_paper_height: -1.00
     print.printer_Send_To_OneNote_2013.print_paper_name:
     print.printer_Send_To_OneNote_2013.print_paper_size_unit: 0
     print.printer_Send_To_OneNote_2013.print_paper_width: -1.00
     print.printer_Send_To_OneNote_2013.print_resolution: 600
     print.printer_Send_To_OneNote_2013.print_reversed: false
     print.printer_Send_To_OneNote_2013.print_scaling: 1.00
     print.printer_Send_To_OneNote_2013.print_shrink_to_fit: true
     print.printer_Send_To_OneNote_2013.print_to_file: false
     print.printer_Send_To_OneNote_2013.print_unwriteable_margin_bottom: 0
     print.printer_Send_To_OneNote_2013.print_unwriteable_margin_left: 0
     print.printer_Send_To_OneNote_2013.print_unwriteable_margin_right: 0
     print.printer_Send_To_OneNote_2013.print_unwriteable_margin_top: 0
     security.sandbox.content.tempDirSuffix: {42755daa-0bc1-4762-be04-93645d3f1108}

 Graphics

     GPU #1
     Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0a16
     RAM: Unknown
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.4061
     Driver Date: 12-18-2014

     Features
     Direct2D: false
     DirectWrite: true (6.3.9600.18468)
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.5
     3.28.5

     NSS Util
     3.28.5
     3.28.5

     NSS SSL
     3.28.5
     3.28.5

     NSS S/MIME
     3.28.5
     3.28.5
I have looked up other help questions but did not see a solution. Both emails are gmail. When I I compose a message, it shows that it is sending from correct email address but the receiver shows the message being received from another email address. I have not changed anything recently & I have been using Thunderbird for years. I checked the account settings & everything appears to be fine. I am pasting the troubleshooting info below: Application Basics Name: Thunderbird Version: 52.2.1 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.1 Profile Folder: Open Folder (Local drive) Application Build ID: 20170622064432 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true account5: INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account6: INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account7: INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true Crash Reports Extensions Lightning, 5.4.2.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Manually sort folders, 1.1.1, true, tbsortfolders@xulforum.org Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.2.1 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 3ca2a616-e4be-413c-8c61-d7988d331fe mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1502256448 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true print.printer_Send_To_OneNote_2013.print_bgcolor: false print.printer_Send_To_OneNote_2013.print_bgimages: false print.printer_Send_To_OneNote_2013.print_duplex: -437918235 print.printer_Send_To_OneNote_2013.print_edge_bottom: 0 print.printer_Send_To_OneNote_2013.print_edge_left: 0 print.printer_Send_To_OneNote_2013.print_edge_right: 0 print.printer_Send_To_OneNote_2013.print_edge_top: 0 print.printer_Send_To_OneNote_2013.print_evenpages: true print.printer_Send_To_OneNote_2013.print_footercenter: print.printer_Send_To_OneNote_2013.print_footerleft: &PT print.printer_Send_To_OneNote_2013.print_footerright: &D print.printer_Send_To_OneNote_2013.print_headercenter: print.printer_Send_To_OneNote_2013.print_headerleft: &T print.printer_Send_To_OneNote_2013.print_headerright: &U print.printer_Send_To_OneNote_2013.print_in_color: true print.printer_Send_To_OneNote_2013.print_margin_bottom: 0.5 print.printer_Send_To_OneNote_2013.print_margin_left: 0.5 print.printer_Send_To_OneNote_2013.print_margin_right: 0.5 print.printer_Send_To_OneNote_2013.print_margin_top: 0.5 print.printer_Send_To_OneNote_2013.print_oddpages: true print.printer_Send_To_OneNote_2013.print_orientation: 0 print.printer_Send_To_OneNote_2013.print_page_delay: 50 print.printer_Send_To_OneNote_2013.print_paper_data: 1 print.printer_Send_To_OneNote_2013.print_paper_height: -1.00 print.printer_Send_To_OneNote_2013.print_paper_name: print.printer_Send_To_OneNote_2013.print_paper_size_unit: 0 print.printer_Send_To_OneNote_2013.print_paper_width: -1.00 print.printer_Send_To_OneNote_2013.print_resolution: 600 print.printer_Send_To_OneNote_2013.print_reversed: false print.printer_Send_To_OneNote_2013.print_scaling: 1.00 print.printer_Send_To_OneNote_2013.print_shrink_to_fit: true print.printer_Send_To_OneNote_2013.print_to_file: false print.printer_Send_To_OneNote_2013.print_unwriteable_margin_bottom: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_left: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_right: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_top: 0 security.sandbox.content.tempDirSuffix: {42755daa-0bc1-4762-be04-93645d3f1108} Graphics GPU #1 Description: Intel(R) HD Graphics Family Vendor ID: 0x8086 Device ID: 0x0a16 RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.10.4061 Driver Date: 12-18-2014 Features Direct2D: false DirectWrite: true (6.3.9600.18468) WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.5 3.28.5 NSS Util 3.28.5 3.28.5 NSS SSL 3.28.5 3.28.5 NSS S/MIME 3.28.5 3.28.5

Chosen solution

You have six incoming gmail accounts, each with its own username and passwords. You need to have six matching outgoing (smtp) accounts too, with the same six usernames and passwords. Your symptoms suggest strongly that at least one of your accounts is not using its own smtp account, but instead one of the other gmail smtp accounts.

In each incoming account, under Account Settings, it shows the selected smtp account. For the account whose messages arrives with the wrong "from" address, you need to check which smtp account has been selected.

This is a gmail peculiarity; they silently replace the from address shown in the message by the address associated with the smtp server that was actually used, and they do this in a sneaky covert way without telling you that it has happened.

Read this answer in context 👍 1

All Replies (2)

Zenos
Zenos
more options

Chosen Solution

You have six incoming gmail accounts, each with its own username and passwords. You need to have six matching outgoing (smtp) accounts too, with the same six usernames and passwords. Your symptoms suggest strongly that at least one of your accounts is not using its own smtp account, but instead one of the other gmail smtp accounts.

In each incoming account, under Account Settings, it shows the selected smtp account. For the account whose messages arrives with the wrong "from" address, you need to check which smtp account has been selected.

This is a gmail peculiarity; they silently replace the from address shown in the message by the address associated with the smtp server that was actually used, and they do this in a sneaky covert way without telling you that it has happened.

dafifi
dafifi Question owner
more options

Thank you! That seems to have done the trick! :)