Cannot send or receive messages: nothing changed, settings verified
Can send/receive with Gmail webmail, but not TB. Have changed IMAP settings as per https://support.google.com/mail/answer/78892?hl=en&ref_topic=3397500 (though hadn't knowingly changed anything to cause problem). Rebooted.
Use 9 Gmail accounts & 1 ntlWorld, all of which get same error msg when trying to send: "The message could not be sent because the connection to SMTP server smtp.gmail.com timed out." Troubleshooting info:
Name: Thunderbird Version: 31.3.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.3.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20141127140543 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, SSL, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
account11:
INCOMING: account11, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (imap) imap.ntlworld.com:993, SSL, passwordCleartext
OUTGOING: smtp.ntlworld.com:465, SSL, passwordCleartext, true
account14:
INCOMING: account14, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
account16:
INCOMING: account16, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
account18:
INCOMING: account18, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
account20:
INCOMING: account20, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
account21:
INCOMING: account21, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
account22:
INCOMING: account22, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-424587a6-5a70-4029-bb05-dffbe2141207 (Sun 7 Dec 14)
Extensions
Auto Compress File, 0.5.3, true, AutoCompressFile@gmail.com
Babylon Word Search, 2.0, true, {a27007d0-bec0-4df7-abf8-54ae0b833ce8}
CompactHeader, 2.0.9, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
Console², 0.9, true, {1280606b-2510-4fe0-97ef-9b5a22eafe80}
Contact Tabs, 2.0.12, true, contacttabs@janek.org
Disable "You", 1.1, true, {79F88CCE-DC6B-11DE-A153-58A455D89593}
Display Contact Photo, 1.2.7, true, contactPhoto@leven.ch
Flat Folder Tree, 1.1.2, true, flatfoldertree@hdgadgets.com
Folder Account, 6.0, true, {C8534C26-F59A-11DA-9804-B622A1EF5492}
Highlighter, 0.6.5, true, andre.rodier-highlighter@gmailcom
ImportExportTools, 3.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Manually sort folders, 1.1, true, tbsortfolders@xulforum.org
messagenotesplus, 1.4.0.8, true, messagenotesplus@mozilla.org
MoreFunctionsForAddressBook, 0.7.1, true, {3e17310d-82e8-4a43-bd2f-7c3055bfe589}
Quick Translator, 1.0, true, {5C655500-E712-41e7-9349-CE462F844B19}
QuickFolders, 3.14.1, true, quickfolders@curious.be
Remove Duplicate Messages (Alternate), 0.3.10, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
Search for Sender, 1.3.2, true, searchforsender@einaregilsson.com
Select Addressbook Text, 1.5, true, select_addressbook_text@cbmarkwardt.com
Sender Name, 0.7, true, {52b8c721-5d3a-4a2b-835e-d3f044b74351}
TBDialOut, 1.7.2, true, tbdialout@oak-wood.co.uk
TorBirdy, 0.1.3, false, castironthunderbirdclub@torproject.org
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.memory.max_entry_size: 30720
dom.max_chrome_script_run_time: 0
dom.report_all_js_exceptions: true
extensions.lastAppVersion: 31.3.0
font.internaluseonly.changed: false
font.minimum-size.x-western: 12
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 15
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.blacklist.suggested-driver-version: 10.6
javascript.options.strict: true
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 62ee936b-486a-441d-9cf6-1761bb46a42
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1418433667
places.history.enabled: true
places.history.expiration.transient_current_max_pages: 103719
places.history.expiration.transient_optimal_database_size: 82734448
plugin.importedState: true
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false
print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
print.printer_Microsoft_XPS_Document_Writer.print_orientation: 1
print.printer_Microsoft_XPS_Document_Writer.print_reversed: false
print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true
security.default_personal_cert: Select Automatically
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.OCSP.disable_button.managecrl: false
Graphics
Adapter Description: ATI Mobility Radeon HD 4570
Vendor ID: 0x1002
Device ID: 0x9553
Adapter RAM: Unknown
Adapter Drivers: atiumdag atidxx32 atidxx64 atiumdva atiumd64 atiumd6a atitmm64
Driver Version: 8.612.0.0
Driver Date: 4-28-2009
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled: false (6.2.9200.16571)
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows: 0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
모든 댓글 (6)
To diagnose your problems with Thunderbird, try the following:
- Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
Thanks for that! I can send/receive in Safe Mode.
In Normal Mode, I disabled
- the 3 avast services
- the 3 Comodo services
- Windows Firewall (already disabled due to having Comodo)
- the 3 Skype services (update recently installed)
- the 1 TeamViewer service (update recently installed)
- the Silverlight plugin (update recently installed).
I restarted, then ended process
- CCleaner64.exe (recently installed)
- OUTLOOK.EXE *32 (update recently installed).
avast & Comodo were still running in Processes, access denied.
Still couldn't send/receive. Sometimes, error msg isn't about timing out, but 'unknown reason' (unsure of when).
Have been Windows updates, but thousands of other Thunderbird users must've had those too.
What do you suggest?
글쓴이 Andrew 수정일시
Suddenly found I could send/receive in Normal Mode, so added 1 service/process/option at a time. Eventually found a culprit - sort of.
When avast Mail Shield is off, Thunderbird will send/receive. However, when it's on, and all the other options off, it won't. Every time.
Bet you can't explain that!
It is easier to explain that you think, and one of the reasons we suggest operating system safe mode. People do not believe us when we say most connectivity issues are anti virus caused.
I can not speak to avast specifically, but I can tell you most anti virus programs have a database, either as a firewall component or in the case of avast internally, that describes the "trusted applications" and any special actions they need to take so play in the sand box happily. Unfortunately these guys get very specific about what constitutes "XXX" Trusted application a change in version number from 31.1.1 to 31.1.2 is enough to bowl some of them over. The others use an MD5 hash of the actual executable I think. The net result new version and the AV goes nuts.
Some anti virus programs also insert themselves into the communications flow as a proxy. So when Thunderbird connects to mail.gmail.com. What actually happens is Thunderbird initiates the connection, but the proxy is already in the way. so it receives the request and passes it along but not gmail is talking to the proxy, not Thunderbird. This allows the anti virus to scan what is supposed to be an encrypted connection as it has all the necessary keys (it is in the middle) to decrypt the data stream. All good, except is the anti virus drops the ball, then Thunderbird gives you silly error messages that rarely make sense and your mail stops.
There is another more insidious issue here. As the anti virus is decrypting all communications into plain text to scan it, it is very easy to use government pressure to insert a backdoor into the scanning to siphon off unencrypted information. Perhaps not an issue for you or me. My mail is boring, your probably is to. But when handling sensitive data, anti virus is actually a security hole.
글쓴이 Matt 수정일시
Oh and see my notes on ccleaner... http://thunderbirdtweaks.blogspot.com.au/2012/06/thunderbird-and-ccleaner-or-my-settings.html
I have not looked in a long while. They may no longer be valid concerns. Perhaps you can tell me :)
1. This is all a bit technical for me, but Thunderbird can now send/receive. Avast's response was
Avast is monitoring email but can sometimes interfere with Thunderbird, due to the email platform's default SSL protocol encryption used to establish secure connection to mail servers.
You need to create mail certificate and import to Thunderbird:
Go to Avast > Settings > Active Protection > Mail Shield Customise > SSL scanning > Export certificate > export to desktop
Then import mail certificate into Thunderbird:
Go to Thunderbird > Tools > Options > Advanced > Certificates > View Certificates > Authorities > Import...
Locate Mail Shield certificate exported to desktop > Open.
When asked if you want to trust Mail Shield certificate: 'Trust this CA to identify websites' > OK.
In Certificate Manager, select Servers and ensure no entry titled 'avast! Mail Scanner'. If exists, delete all related certificates. Click OK.
Options window: OK.
Instead of being asked if I wanted to trust Mail Shield certificate, it said "This certificate is already installed as a certificate authority." Avast's response was to disable SSL protocol in Avast by going to > Active Protection > Mail Shield Settings > SSL scanning > uncheck.
Your email of 23 Dec 02:07 UK time was too difficult for me to follow, so I put to Avast using your wording, "Is there back door into scanning, to siphon off unencrypted mail?" Their reply was only "Avast is not instantly blocking unencrypted mail." I don't understand what you suggested well enough to follow up. Maybe you can help?
2. Re CCleaner settings:
a) When Thunderbird opens, what's displayed in preview pane is a webpage, isn't it? Further, there's an extension which enables browser tabs to open in Thunderbird by clicking email links.
b) CCleaner's been run while Session's been checked. Unchecked now, but how do I get back desired settings?
c) Only problems which are since about the time I ran CCleaner are that, i) using Unified Folders view, if click on Sent or Archives then drag my pointer down the messages, 1 by 1 they disappear. They're still in respective account folders. If click elsewhere then Sent or Archives again, emails are there again but same happens. ii) new sent/received emails are duplicated in Drafts. If deleted from Sent/Inbox, they remain in Drafts.
글쓴이 Andrew 수정일시