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Gah. Your tab just crashed.

Posted

Hello, recently I have been getting this message a short time after opening Firefox. It looks like the attached picture. Based on what I have seen, crash reports can help get to the root of the problem, however, Firefox doesn't seem to be generating crash reports after these tab crashes. Can anyone help me with both of these issues?

Hello, recently I have been getting this message a short time after opening Firefox. It looks like the attached picture. Based on what I have seen, crash reports can help get to the root of the problem, however, Firefox doesn't seem to be generating crash reports after these tab crashes. Can anyone help me with both of these issues?

Chosen solution

Note: V55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/ https://www.mozilla.org/en-US/firefox/organizations/notes/ https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Application

  • Firefox 55.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0
  • Support URL: https://support.mozilla.org/1/firefox/55.0/WINNT/en-US/

Extensions

  • Grammarly for Firefox 8.775.1034 (87677a2c52b84ad3a151a4a72f5bd3c4@jetpack)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8}) (Inactive)
  • New Tab by Yahoo 1.3.0 (jid1-G80Ec8LLEbK5fQ@jetpack) (Inactive)
  • ThinkVantage Password Manager 4.60 ({F74D5734-46F5-4B16-96F0-1E7FBF41B750}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterRAM2: 1024
  • adapterSubsysID: 221e17aa
  • adapterSubsysID2: 221e17aa
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  • adapterVendorID2: 0x10de
  • crashGuards: []
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  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.413
  • driverDate: 11-10-2016
  • driverDate2: 5-1-2017
  • driverVersion: 20.19.15.4549
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  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jagan605 16 solutions 171 answers

I can't see your screenshot or you forgot to upload it. Can you give any links that cause the crash so others can try to reproduce the issue.

Did you try the same website in safe mode? If that works try to find if any addon is causing the issue.

I can't see your screenshot or you forgot to upload it. Can you give any links that cause the crash so others can try to reproduce the issue. Did you try the same website in safe mode? If that works try to find if any addon is causing the issue.

Helpful Reply

I've noticed that it happens when I'm on YouTube. Not sure if it happens on other video sites. It still crashes in safe mode. Here are the last 3 crash report ID's that Firefox generated, however it hasn't submitted them.

f270b34c-b3dd-4294-b5e8-312853aae7f3 e4060ccd-c262-433c-99fd-91f8775d9d28 5e8bc9e0-46ef-4c1b-aa0f-9246b5ad4def

I've noticed that it happens when I'm on YouTube. Not sure if it happens on other video sites. It still crashes in safe mode. Here are the last 3 crash report ID's that Firefox generated, however it hasn't submitted them. f270b34c-b3dd-4294-b5e8-312853aae7f3 e4060ccd-c262-433c-99fd-91f8775d9d28 5e8bc9e0-46ef-4c1b-aa0f-9246b5ad4def

Modified by Crock101

jagan605 16 solutions 171 answers

That is a good idea, go to about:crashes and submit the crash reports and post the URLs here so we can diagnose something from it.

That is a good idea, go to about:crashes and submit the crash reports and post the URLs here so we can diagnose something from it.

Question owner

Here they are:

bp-e0ebe04d-45f5-484f-aa35-edded0170811 bp-b0708b67-7490-4f90-a1b4-cdc1c0170811 bp-0cde1b16-50b5-475a-810b-79b7f0170811

Let me know if you find anything.

Here they are: bp-e0ebe04d-45f5-484f-aa35-edded0170811 bp-b0708b67-7490-4f90-a1b4-cdc1c0170811 bp-0cde1b16-50b5-475a-810b-79b7f0170811 Let me know if you find anything.
jagan605 16 solutions 171 answers

I found a bug that seems to point to a problem similar to yours, I will post your logs to that bug so that the developers can confirm the issue or a new bug will need to be filed.

I found a [https://bugzilla.mozilla.org/show_bug.cgi?id=1333605 bug] that seems to point to a problem similar to yours, I will post your logs to that bug so that the developers can confirm the issue or a new bug will need to be filed.

Question owner

Ok, any chance it will be fixed soon?

Ok, any chance it will be fixed soon?
jagan605 16 solutions 171 answers

Helpful Reply

Can you confirm if the issue is reproducible for you. A developer has replied that this issue is not related to the bug report I linked earlier. I will file a new bug report after you tell me a way to reproduce the issue.

As for as the fix is concerned, it depends on the priority and nature of the bug.

Can you confirm if the issue is reproducible for you. A developer has replied that this issue is not related to the bug report I linked earlier. I will file a new bug report after you tell me a way to reproduce the issue. As for as the fix is concerned, it depends on the priority and nature of the bug.

Question owner

Ya, I open a page with flash video, it freezes and crashes if I leave it open too long. It freezes if I switch to another page. And It freezes if I interact with the video. Basically, if I do anything with a page with flash video page, the tab it's on crashes. I don't think you can reproduce it because you don't have the Firefox install that I have. I am worried that some third party software is causing this.

Ya, I open a page with flash video, it freezes and crashes if I leave it open too long. It freezes if I switch to another page. And It freezes if I interact with the video. Basically, if I do anything with a page with flash video page, the tab it's on crashes. I don't think you can reproduce it because you don't have the Firefox install that I have. I am worried that some third party software is causing this.
jagan605 16 solutions 171 answers

I have filed a bug for this issue here: https://bugzilla.mozilla.org/show_bug.cgi?id=1390031

I have filed a bug for this issue here: https://bugzilla.mozilla.org/show_bug.cgi?id=1390031

Question owner

Thanks, hope it helps.

Thanks, hope it helps.
jagan605 16 solutions 171 answers

Hello, can you tell me what pages generated those crashes if possible. Developers want to know it to analyse your crash report.

Hello, can you tell me what pages generated those crashes if possible. Developers want to know it to analyse your crash report.
Scribe 725 solutions 3456 answers

Hi, if you have Malwarebytes software on your PC, please disable it to test if that is causing the crash. It may need updating.

Hi, if you have Malwarebytes software on your PC, please disable it to test if that is causing the crash. It may need updating.

Question owner

jagan605 said

Hello, can you tell me what pages generated those crashes if possible. Developers want to know it to analyse your crash report.

It's not any specific page that's causing the crashes to trigger. Both Youtube videos and wiki articles with ads trigger the page to crash. Strangely enough, flash games with ads don't trigger it.

''jagan605 [[#answer-997338|said]]'' <blockquote> Hello, can you tell me what pages generated those crashes if possible. Developers want to know it to analyse your crash report. </blockquote> It's not any specific page that's causing the crashes to trigger. Both Youtube videos and wiki articles with ads trigger the page to crash. Strangely enough, flash games with ads don't trigger it.

Question owner

I updated flash, and I'm able to watch videos now. Not sure if that solved the problem, but the problem is gone for now.

I updated flash, and I'm able to watch videos now. Not sure if that solved the problem, but the problem is gone for now.

Modified by Crock101

Question owner

The tabs started crashing again.

The tabs started crashing again.
jagan605 16 solutions 171 answers

Can you provide relevant information in the bug report. Please reply to https://bugzilla.mozilla.org/show_bug.cgi?id=1390031#c5 this comment. Without more information it is impossible to solve issue :(

Can you provide relevant information in the bug report. Please reply to https://bugzilla.mozilla.org/show_bug.cgi?id=1390031#c5 this comment. Without more information it is impossible to solve issue :(
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Please give us any crash report number you have not posted yet.

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 55.0.2

Please give us any crash report number you have not posted yet. https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version '''55.0.2'''

Question owner

FredMcD said

Please give us any crash report number you have not posted yet. https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 55.0.2

Can you see if these are relevant?

bp-bfe0a2ef-c565-4493-b541-e96160170824 bp-74e12c50-3370-4277-b96a-cd76d0170824 bp-6dd3e42b-b1c0-41fc-9a36-852450170824 bp-b509f90a-1ff1-4b51-b239-ba8700170824 bp-b2449736-d6d1-4cef-8f57-720c10170824 bp-9f77a657-660c-44b5-96bb-becfc0170824 bp-eddce5c9-9639-4e95-ad1b-98d570170824 bp-76c12af8-848a-450a-8db8-1cfad0170824 bp-8052274e-7532-4b1b-a4e5-853e30170824 bp-cfaa7395-80b7-42c0-a201-9f5910170824 bp-769e7ea5-ab06-47c9-af47-4b2a00170824 bp-6a301899-ba56-4ec3-8f60-a6e3b0170824 bp-46448cfc-ebfb-4c4b-bd20-f2bf50170824 bp-c7391a0a-29be-4068-b102-d508c0170824 bp-c712003d-6d2d-4231-bde8-1126e0170824 bp-5ae27178-f392-49c4-9de7-5af0c0170824

''FredMcD [[#answer-999852|said]]'' <blockquote> Please give us any crash report number you have not posted yet. https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version '''55.0.2''' </blockquote> Can you see if these are relevant? bp-bfe0a2ef-c565-4493-b541-e96160170824 bp-74e12c50-3370-4277-b96a-cd76d0170824 bp-6dd3e42b-b1c0-41fc-9a36-852450170824 bp-b509f90a-1ff1-4b51-b239-ba8700170824 bp-b2449736-d6d1-4cef-8f57-720c10170824 bp-9f77a657-660c-44b5-96bb-becfc0170824 bp-eddce5c9-9639-4e95-ad1b-98d570170824 bp-76c12af8-848a-450a-8db8-1cfad0170824 bp-8052274e-7532-4b1b-a4e5-853e30170824 bp-cfaa7395-80b7-42c0-a201-9f5910170824 bp-769e7ea5-ab06-47c9-af47-4b2a00170824 bp-6a301899-ba56-4ec3-8f60-a6e3b0170824 bp-46448cfc-ebfb-4c4b-bd20-f2bf50170824 bp-c7391a0a-29be-4068-b102-d508c0170824 bp-c712003d-6d2d-4231-bde8-1126e0170824 bp-5ae27178-f392-49c4-9de7-5af0c0170824

Question owner

jagan605 said

Can you provide relevant information in the bug report. Please reply to https://bugzilla.mozilla.org/show_bug.cgi?id=1390031#c5 this comment. Without more information it is impossible to solve issue :(

I don't think you get it, I don't think this is a bug. I think this is a problem with my Firefox install.

''jagan605 [[#answer-999763|said]]'' <blockquote> Can you provide relevant information in the bug report. Please reply to https://bugzilla.mozilla.org/show_bug.cgi?id=1390031#c5 this comment. Without more information it is impossible to solve issue :( </blockquote> I don't think you get it, I don't think this is a bug. I think this is a problem with my Firefox install.
cor-el
  • Top 10 Contributor
  • Moderator
17477 solutions 157949 answers

Those are problems with the Shockwave Flash plugin.

Firefox 55.0.1 Crash Report [@ F1398665248_____________________________ ]
PluginFilename : NPSWF32_26_0_0_151.dll

See:

Those are problems with the Shockwave Flash plugin. Firefox 55.0.1 Crash Report [@ F1398665248_____________________________ ] PluginFilename : NPSWF32_26_0_0_151.dll See: *https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems *http://kb.mozillazine.org/Flash#Troubleshooting