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what happened to mozilla, bookmarks are dead and speed is gone

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The AUTO UPDATE did its thing 2 days ago. Bookmarks are gone, No way to reinstall them. No way to Create Bookmarks either. And the whole thing runs like I pored molasses into the computer. takes over 30 seconds just to click on book marks and have it show anything.

and even a refresh of the home page on Bing.com takes at least 30 seconds.


I can recover my bookmarks to Chrome. But I cant do ANYTHING with BOOKMARKS. not even reloading them from Chrom

The AUTO UPDATE did its thing 2 days ago. Bookmarks are gone, No way to reinstall them. No way to Create Bookmarks either. And the whole thing runs like I pored molasses into the computer. takes over 30 seconds just to click on book marks and have it show anything. and even a refresh of the home page on Bing.com takes at least 30 seconds. I can recover my bookmarks to Chrome. But I cant do ANYTHING with BOOKMARKS. not even reloading them from Chrom

Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5322 solutions 23505 answers

hi, sorry for those issues - we're currently getting a couple of similar user reports and are looking into the issue. could you try performing a clean reinstall and see if this is making any difference in regards to the bookmark/performance problem?:

  • download the full firefox setup file from https://www.mozilla.org/en-US/firefox/all/
  • uninstall firefox on the machine
  • manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
  • reinstall firefox

thank you!

hi, sorry for those issues - we're currently getting a couple of similar user reports and are looking into the issue. could you try performing a clean reinstall and see if this is making any difference in regards to the bookmark/performance problem?: *download the full firefox setup file from https://www.mozilla.org/en-US/firefox/all/ *uninstall firefox on the machine *manually delete all remaining files in the firefox program folder, which usually resides in ''C:\Program Files (x86)\Mozilla Firefox\'' *reinstall firefox thank you!
cor-el
  • Top 10 Contributor
  • Moderator
17575 solutions 158975 answers

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.


You can create a new profile to test if your current profile is causing the problem with the bookmarks.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems (maybe exclude places.sqlite, but use the compressed .jsonlz4 in the bookmarkbackups folder).

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox *https://addons.mozilla.org/firefox/addon/places-maintenance/ You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox ---- You can create a new profile to test if your current profile is causing the problem with the bookmarks. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems (maybe exclude places.sqlite, but use the compressed .jsonlz4 in the bookmarkbackups folder). *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

In an attempt to verify the places database I got the following message:

> Task: checkIntegrity - Unable to check database integrity > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

In an attempt to verify the places database I got the following message: > Task: checkIntegrity - Unable to check database integrity > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.
philipp
  • Top 25 Contributor
  • Moderator
5322 solutions 23505 answers

hi, at the moment the only remedy seems to be a downgrade to 54.0.1: https://archive.mozilla.org/pub/firefox/releases/54.0.1/win64/

if you'd be willing to help us troubleshoot the issue, please let us know!

hi, at the moment the only remedy seems to be a downgrade to 54.0.1: https://archive.mozilla.org/pub/firefox/releases/54.0.1/win64/ if you'd be willing to help us troubleshoot the issue, please let us know!

Question owner

this is more than just bookmarks, which is still not working in ANY WAY, I cant even create a Bookmark now. But bing is super laggy. 30 to 60 seconds to load EVERY TIME I click

this is more than just bookmarks, which is still not working in ANY WAY, I cant even create a Bookmark now. But bing is super laggy. 30 to 60 seconds to load EVERY TIME I click
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40303 answers

If you still have Firefox 55 installed, open Help > About Firefox to trigger a manual check for the update to 55.0.1 which was just released to solve a variety of issues.

If you still have Firefox 55 installed, open Help > About Firefox to trigger a manual check for the update to 55.0.1 which was just released to solve a variety of issues.
philipp
  • Top 25 Contributor
  • Moderator
5322 solutions 23505 answers

...not the bookmarks issue though - that is still under investigation.

...not the bookmarks issue though - that is still under investigation.
philipp
  • Top 25 Contributor
  • Moderator
5322 solutions 23505 answers

one more question: when you type "about:profiles" into your firefox address bar what is the full path of your profile shown in the root folder column?

one more question: when you type "about:profiles" into your firefox address bar what is the full path of your profile shown in the root folder column?

Question owner

ok finally getting back to this lovely problem.

First, the only way for me to get bookmarks back was to go to 54.01.

BUT there is a new problem with all this,

DOES NOT MATTER WHICH UPDATE I USE 54.01 or 55.01 But I am NOT ABLE to open a PRIVATE WINDOW. Whether it is the old keyboard SHIFT+CNTRL+P or the new keyboard SHIFT+CNTL+N, or Menu File > New Private Window.

And with all these problems with version 55. The most frustrating is the SPEED reduction. svchost.exe for NETWORK, Host process for Windows services as been turned into a CPU hungry monster. It began the moment 55.0 updated. 35 to 51% of my cpu is now normal for this process. And it does not matter what browser I use now. this process has essentially killed my computer for any real work. Does not go away on a restart, reboot, Forced reboot. The best I have been able to do is reduce its priority in the processing.

keep giving me suggestions. as these problems seem to grow off the 55.0 version update

ok finally getting back to this lovely problem. First, the only way for me to get bookmarks back was to go to 54.01. BUT there is a new problem with all this, DOES NOT MATTER WHICH UPDATE I USE 54.01 or 55.01 But I am NOT ABLE to open a PRIVATE WINDOW. Whether it is the old keyboard SHIFT+CNTRL+P or the new keyboard SHIFT+CNTL+N, or Menu File > New Private Window. And with all these problems with version 55. The most frustrating is the SPEED reduction. svchost.exe for NETWORK, Host process for Windows services as been turned into a CPU hungry monster. It began the moment 55.0 updated. 35 to 51% of my cpu is now normal for this process. And it does not matter what browser I use now. this process has essentially killed my computer for any real work. Does not go away on a restart, reboot, Forced reboot. The best I have been able to do is reduce its priority in the processing. keep giving me suggestions. as these problems seem to grow off the 55.0 version update

Question owner

I have also attempted using both 32 bit and 64 bit versions of firefox

I have also attempted using both 32 bit and 64 bit versions of firefox

Question owner

philipp said

one more question: when you type "about:profiles" into your firefox address bar what is the full path of your profile shown in the root folder column?

C:\Users\Joseph Lee's Studio\AppData\Roaming\Mozilla\Firefox\Profiles\khq4evwj.default-1438024876903-1502220507574

''philipp [[#answer-995660|said]]'' <blockquote> one more question: when you type "about:profiles" into your firefox address bar what is the full path of your profile shown in the root folder column? </blockquote> C:\Users\Joseph Lee's Studio\AppData\Roaming\Mozilla\Firefox\Profiles\khq4evwj.default-1438024876903-1502220507574

Question owner

the-edmeister said

If you still have Firefox 55 installed, open Help > About Firefox to trigger a manual check for the update to 55.0.1 which was just released to solve a variety of issues.

I have installed 55.0.1 32 bit, 64 bit NO Change, and PRIVATE WINDOWS dont work in either. I went back to 54.0.1 and that lets bookmarks work, but NOT the PRIVATE WINDOWS.

''the-edmeister [[#answer-995602|said]]'' <blockquote> If you still have Firefox 55 installed, open Help > About Firefox to trigger a manual check for the update to 55.0.1 which was just released to solve a variety of issues. </blockquote> I have installed 55.0.1 32 bit, 64 bit NO Change, and PRIVATE WINDOWS dont work in either. I went back to 54.0.1 and that lets bookmarks work, but NOT the PRIVATE WINDOWS.

Question owner

cor-el said

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can create a new profile to test if your current profile is causing the problem with the bookmarks.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems (maybe exclude places.sqlite, but use the compressed .jsonlz4 in the bookmarkbackups folder).

Creating a new profile allows me to finally use PRIVATE WINDOWS, But BOOKMARKS do NOT WORK still.

''cor-el [[#answer-995403|said]]'' <blockquote> If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox *https://addons.mozilla.org/firefox/addon/places-maintenance/ You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox ---- You can create a new profile to test if your current profile is causing the problem with the bookmarks. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems (maybe exclude places.sqlite, but use the compressed .jsonlz4 in the bookmarkbackups folder). *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox </blockquote> Creating a new profile allows me to finally use PRIVATE WINDOWS, But BOOKMARKS do NOT WORK still.

Question owner

This has obviously turned into a dead thread.

Still got no way to use FF 55.0.1

Got a fix for Bookmarks But NOT PRIVATE WINDOW OR Got a fix for PRIVATE WINDOW but NOT Bookmarks

This has obviously turned into a dead thread. Still got no way to use FF 55.0.1 Got a fix for Bookmarks But NOT PRIVATE WINDOW OR Got a fix for PRIVATE WINDOW but NOT Bookmarks

Question owner

GOODBYE Firefox


Well, Mozilla Foundation, Thanks for the trip. I have enjoyed your product for many years. Unfortunately, ver 55. just is not compatible with my system it would seem. No Bookmarks, or No Private Window. Plus, something activated my widows Svchost.exe to a point where it is now 51% of my cpu processes most of the time. Essentially, my computer is dead now. more than a minute to just load FF.

Good luck and I wish you all the best.

GOODBYE Firefox Well, Mozilla Foundation, Thanks for the trip. I have enjoyed your product for many years. Unfortunately, ver 55. just is not compatible with my system it would seem. No Bookmarks, or No Private Window. Plus, something activated my widows Svchost.exe to a point where it is now 51% of my cpu processes most of the time. Essentially, my computer is dead now. more than a minute to just load FF. Good luck and I wish you all the best.

Modified by JoeAllen22