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After running Malwarebytes, firefox cannot connect to the internet. Can I download firefox and install it again?

Posted

After running Malwarebytes, it identified 19 threats which I put in quarantine. However, the browser now has difficulty connecting to the internet. It opens a tab, but then it just goes on and on without opening the page. Sometimes I get the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible". I tried to restore the 'threats' hoping that I would get firefox working again, but it did not help. How do I solve this problem? Can I download and install Firefox again? Would it work? Thanks a lot.

Please note: I am sending you this question from my laptop, not the computer I have problem with. This is in regards to the "Share data" button below!

After running Malwarebytes, it identified 19 threats which I put in quarantine. However, the browser now has difficulty connecting to the internet. It opens a tab, but then it just goes on and on without opening the page. Sometimes I get the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible". I tried to restore the 'threats' hoping that I would get firefox working again, but it did not help. How do I solve this problem? Can I download and install Firefox again? Would it work? Thanks a lot. Please note: I am sending you this question from my laptop, not the computer I have problem with. This is in regards to the "Share data" button below!

Chosen solution

Do you have a paid or trial installation of Malwarebytes Premium (not just the basic free features)? Some users are reporting incompatibilities between the Malwarebytes Anti-Exploit feature/module and Firefox 54. The Anti-Exploit settings should allow you to make an exception for Firefox as a workaround.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0

More Information

Scribe 677 solutions 3259 answers

Hi, try restarting Firefox first. If no help, see if this points you in the right direction: How to run Firefox when your profile is missing or inaccessible

You can do a clean reinstall, but since it doesn't replace your Profile, it's probably best to follow the above advice.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Hi, try restarting Firefox first. If no help, see if this points you in the right direction: [[How to run Firefox when your profile is missing or inaccessible]] You can do a clean reinstall, but since it doesn't replace your Profile, it's probably best to follow the above advice. ''If your question is resolved by this or another answer, please take a minute to let us know. Thank you!''

Modified by Scribe

jscher2000
  • Top 10 Contributor
7298 solutions 59416 answers

Chosen Solution

Do you have a paid or trial installation of Malwarebytes Premium (not just the basic free features)? Some users are reporting incompatibilities between the Malwarebytes Anti-Exploit feature/module and Firefox 54. The Anti-Exploit settings should allow you to make an exception for Firefox as a workaround.

Do you have a paid or trial installation of Malwarebytes Premium (not just the basic free features)? Some users are reporting incompatibilities between the Malwarebytes Anti-Exploit feature/module and Firefox 54. The Anti-Exploit settings should allow you to make an exception for Firefox as a workaround.