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The page isn’t redirecting properly

Posted

If you google this error message, invariably the pages all point to (attempting) Firefox users who invariably report 1. it's happened suddenly / out of the blue 2. it doesn't happen with any other browser including IE 3. it's frustrating the living snot out of them.

So here I am, adding my voice to the crowd to say 1. it's happened suddenly / out of the blue (trying to view ebay items by clicking on a link to said item from the ebay website) 2. it doesn't happen with any other browser including IE (works fine on Chrome, which I have not updated or even run for months)

Invariably, the responses are "oh it's your fault for not clearing cache or cookies" or some other BS reason.

I've done all that.

The error remains.

I get that this browser is free but ffs it's the only reason it's still around.

Yeah 3. it's frustrating the living snot out of me.

If you google this error message, invariably the pages all point to (attempting) Firefox users who invariably report 1. it's happened suddenly / out of the blue 2. it doesn't happen with any other browser including IE 3. it's frustrating the living snot out of them. So here I am, adding my voice to the crowd to say 1. it's happened suddenly / out of the blue (trying to view ebay items by clicking on a link to said item from the ebay website) 2. it doesn't happen with any other browser including IE (works fine on Chrome, which I have not updated or even run for months) Invariably, the responses are "oh it's your fault for not clearing cache or cookies" or some other BS reason. I've done all that. The error remains. I get that this browser is free but ffs it's the only reason it's still around. Yeah 3. it's frustrating the living snot out of me.

Chosen solution

If clearing cookies didn't help then It is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.


You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

Read this answer in context 10

Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0

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Happy112 561 solutions 5694 answers

aarondc said

Invariably, the responses are "oh it's your fault for not clearing cache or cookies" or some other BS reason.

I may be adding to your frustration (in which case I apologise), but have you tried this :

3-bar menu => Options => Privacy => under 'History' : 'Remember history' Click on the highlighted 'remove individual cookies' and chose the site that isn't redirecting properly.

Any good, or just more frustration  ?

''aarondc [[#question-1169460|said]]'' <blockquote> Invariably, the responses are "oh it's your fault for not clearing cache or cookies" or some other BS reason. </blockquote> I may be adding to your frustration (in which case I apologise), but have you tried this : 3-bar menu => Options => Privacy => under 'History' : 'Remember history' Click on the highlighted 'remove individual cookies' and chose the site that isn't redirecting properly. Any good, or just more frustration ?

Question owner

I deleted ALL the cookies and cleared the cache. I hope this makes it clearer.

It didn't work.

Switching to "Always use private browsing mode" did, which lends support to your suggestion but...

I deleted ALL the cookies and cleared the cache. I hope this makes it clearer. It didn't work. Switching to "Always use private browsing mode" did, which lends support to your suggestion but...

Helpful Reply

Bottom line: Firefox has issues.

Bottom line: Firefox has ''issues''.
Happy112 561 solutions 5694 answers

aarondc said

I deleted ALL the cookies and cleared the cache. I hope this makes it clearer. It didn't work. Switching to "Always use private browsing mode" did, which lends support to your suggestion but...

Well, if switching to   'Always use private browsing mode'   worked : well done   ! Problem solved, eh  ? And you can mark your own post as   'Chosen Solution'   !

''aarondc [[#answer-991264|said]]'' <blockquote> I deleted ALL the cookies and cleared the cache. I hope this makes it clearer. It didn't work. Switching to "Always use private browsing mode" did, which lends support to your suggestion but... </blockquote> Well, if switching to &nbsp; 'Always use private browsing mode' &nbsp; worked : well done &nbsp; ! Problem solved, eh ? And you can mark your own post as &nbsp; 'Chosen Solution' &nbsp; !
cor-el
  • Top 10 Contributor
  • Moderator
17759 solutions 160616 answers

Chosen Solution

If clearing cookies didn't help then It is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.


You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

If clearing cookies didn't help then It is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted. *rename/remove <b>cookies.sqlite</b> (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox ---- You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data from that website will be saved once again. *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

Helpful Reply

Renaming the cookies file had no effect on the issue.

"Forget about this site", however, appears to have fixed the issue.

Thank you, cor-el, for the advice.

Renaming the cookies file had no effect on the issue. "Forget about this site", however, appears to have fixed the issue. Thank you, cor-el, for the advice.

Question owner

Happy112 said

aarondc said
I deleted ALL the cookies and cleared the cache. I hope this makes it clearer. It didn't work. Switching to "Always use private browsing mode" did, which lends support to your suggestion but...

Well, if switching to   'Always use private browsing mode'   worked : well done   ! Problem solved, eh  ? And you can mark your own post as   'Chosen Solution'   !

Please don't become a mechanic ;-)

''Happy112 [[#answer-991266|said]]'' <blockquote> ''aarondc [[#answer-991264|said]]'' <blockquote> I deleted ALL the cookies and cleared the cache. I hope this makes it clearer. It didn't work. Switching to "Always use private browsing mode" did, which lends support to your suggestion but... </blockquote> Well, if switching to &nbsp; 'Always use private browsing mode' &nbsp; worked : well done &nbsp; ! Problem solved, eh ? And you can mark your own post as &nbsp; 'Chosen Solution' &nbsp; ! </blockquote> Please don't become a mechanic ;-)
Happy112 561 solutions 5694 answers

aarondc said

Please don't become a mechanic ;-)

I was paying you a compliment   ........

''aarondc [[#answer-991556|said]]'' <blockquote> Please don't become a mechanic ;-) </blockquote> I was paying you a compliment &nbsp; ........

Question owner

As an update to this...

I just filled out some feedback on recent Ebay purchases. To do so, I open the feedback links for a few items in separate tabs.

At one point I tried clicking a link to an item to view it and.... the problem is back again.

The page isn’t redirecting properly

I've just gone into history again and right-clicked to "forget about this site" a second time.

Naturally, this logs me out.

> Log in again. > Click on an item, and it displays fine. > Go to My Ebay | Purchase history > Click "Leave feedback" for one of my recently purchased items > On the feedback page, click the item link.

--==** BOOM **==--

The page isn’t redirecting properly

The moral of the story is: don't leave feedback for Ebay purchases.

I just tried the above steps in Chrome and the same thing happened - too many redirects.

I withdraw my previous accusations re: Firefox and would like to submit that there is something FUBAR with Ebay.

I tried it with Firefox again, this time turning off my VPN connection and the VPN being off does not change the broken behaviour.

If there's a way to do a snap shot of cookies pre-"Click Leave Feedback" link and post-"Click Leave Feedback" (I am guessing copying cookies.sqlite would do that) it may shed some light.

I would love to hear from anyone who has a suggestion on how to do a pre/post snapshot for comparison to work out what it is that Ebay is doing wrong - hopefully so we can tell them and they can fix it.

Thanks again!

As an update to this... I just filled out some feedback on recent Ebay purchases. To do so, I open the feedback links for a few items in separate tabs. At one point I tried clicking a link to an item to view it and.... the problem is back again. '''The page isn’t redirecting properly''' I've just gone into history again and right-clicked to "forget about this site" a second time. Naturally, this logs me out. > Log in again. > Click on an item, and it displays fine. > Go to My Ebay | Purchase history > Click "Leave feedback" for one of my recently purchased items > On the feedback page, click the item link. --==** BOOM **==-- '''The page isn’t redirecting properly''' The moral of the story is: don't leave feedback for Ebay purchases. I just tried the above steps in Chrome and the same thing happened - too many redirects. I withdraw my previous accusations re: Firefox and would like to submit that there is something FUBAR with Ebay. I tried it with Firefox again, this time turning off my VPN connection and the VPN being off does not change the broken behaviour. If there's a way to do a snap shot of cookies pre-"Click Leave Feedback" link and post-"Click Leave Feedback" (I am guessing copying cookies.sqlite would do that) it may shed some light. I would love to hear from anyone who has a suggestion on how to do a pre/post snapshot for comparison to work out what it is that Ebay is doing wrong - hopefully so we can tell them and they can fix it. Thanks again!
cor-el
  • Top 10 Contributor
  • Moderator
17759 solutions 160616 answers

It would still be interesting to know what cookies are involved here (cache is less likely). This usually happens when some cookies that the website depends on and is expecting aren't send or become corrupted otherwise.

What are your cookie settings? Are you allowing all cookies or only cookies with an allow exception? In some cases it can help to create a specific cookie allow exception in case third-party cookies are involved.

It would still be interesting to know what cookies are involved here (cache is less likely). This usually happens when some cookies that the website depends on and is expecting aren't send or become corrupted otherwise. What are your cookie settings? Are you allowing all cookies or only cookies with an allow exception? In some cases it can help to create a specific cookie allow exception in case third-party cookies are involved.