Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla Support login rejects my username/password even after resetting twice

more options

I've had to create a fresh account using a different email address in order to report that I'm unable to log in using my original email address and password. I've reset it 3 times now and still it rejects them. I have the impression that the system may not accept my email address as valid: david@wright47.me.uk

I've had to create a fresh account using a different email address in order to report that I'm unable to log in using my original email address and password. I've reset it 3 times now and still it rejects them. I have the impression that the system may not accept my email address as valid: david@wright47.me.uk

All Replies (1)

more options

It would appear from a cursory check that you have no mail server showing on that domain, hence it is failing to validate the email.