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How do I switch identities within an account?

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I used to go to "file", then "launch another profile". Then the identities would appear and I would choose the one I wanted. For some reason, "launch another profile" has disappeared, and I cannot figure out how to switch identities so that I can check email in those identities.

I used to go to "file", then "launch another profile". Then the identities would appear and I would choose the one I wanted. For some reason, "launch another profile" has disappeared, and I cannot figure out how to switch identities so that I can check email in those identities.

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sounds like your profile switcher add-on has stopped working for some reason.

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sounds like your profile switcher add-on has stopped working for some reason.

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Does anyone know how I find my "profile switcher add-on" and turn it back on?

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Thanks , Matt! I found it and enabled it. I appreciate the help.