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Firefox crashes

Posted

Started computer today for the first time.

Mozilla crashes every time on start-up. This persists after uninstalling, rebooting my machine, and reinstalling Firefox using the latest installer from the Mozilla website.

Crash ID: bp-f429ed6c-3415-4a0a-9a05-849b61170723

Started computer today for the first time. Mozilla crashes every time on start-up. This persists after uninstalling, rebooting my machine, and reinstalling Firefox using the latest installer from the Mozilla website. Crash ID: bp-f429ed6c-3415-4a0a-9a05-849b61170723

Chosen solution

Product Firefox Release Channel release Version 54.0.1 Build ID 20170628075643 OS Windows 10 OS Version 10.0.15063

bp-f429ed6c-3415-4a0a-9a05-849b61170723 Signature: cmdshim32.dll@0x135b

cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.

comodo is providing fixes - please see: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36 OPR/46.0.2597.57

More Information

FredMcD
  • Top 10 Contributor
3227 solutions 43540 answers

Chosen Solution

Product Firefox Release Channel release Version 54.0.1 Build ID 20170628075643 OS Windows 10 OS Version 10.0.15063

bp-f429ed6c-3415-4a0a-9a05-849b61170723 Signature: cmdshim32.dll@0x135b

cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.

comodo is providing fixes - please see: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691

Product Firefox Release Channel release Version 54.0.1 Build ID 20170628075643 OS Windows 10 OS Version 10.0.15063 bp-f429ed6c-3415-4a0a-9a05-849b61170723 Signature: cmdshim32.dll@0x135b cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716. comodo is providing fixes - please see: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691

Modified by FredMcD

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