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Firefox crashes during startup

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Firefox v 54 crashes on startup. No plugins (all disabled). Windows 10 home, fully updated. Both regular and safe mode. Tried reinstalling, same result. Removed all vestiges of the application, including everything on the hard drive and in the registry, reboot, reinstall, same result. Created a new user account on computer, clean then reinstall, same result. Tried installing Firefox ESR 52.2.1, same result.

Sometimes gets as far as displaying the "oops this is embarrassing" screen, but that's it.

Updated Radeon HD 7660D graphics, same result.

This appears to have started when Windows 10 updated to version 1703.

Same crash ID generated every time, here it is:

Crash ID: bp-17b08629-e8fb-4888-8a0c-423ba0170711

Thanks for any help or ideas you can provide. Steve

Firefox v 54 crashes on startup. No plugins (all disabled). Windows 10 home, fully updated. Both regular and safe mode. Tried reinstalling, same result. Removed all vestiges of the application, including everything on the hard drive and in the registry, reboot, reinstall, same result. Created a new user account on computer, clean then reinstall, same result. Tried installing Firefox ESR 52.2.1, same result. Sometimes gets as far as displaying the "oops this is embarrassing" screen, but that's it. Updated Radeon HD 7660D graphics, same result. This appears to have started when Windows 10 updated to version 1703. Same crash ID generated every time, here it is: Crash ID: bp-17b08629-e8fb-4888-8a0c-423ba0170711 Thanks for any help or ideas you can provide. Steve

Chosen solution

Thanks to cor-el and FredMcD for pointing me in the right direction. It was a Comodo issue but not related to Windows update KB4022716.

Removing and reinstalling Comodo fixed this. Updating Comodo in place does not work.

While working on the first system I had a second, then a third, do the same thing. Hopefully Comodo patches this with an in place fix soon... which looks likely since they already have a beta fix in place.

Thanks again for the assist folks. Its appreciated.

Hud

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0

More Information

Pkshadow
  • Top 10 Contributor
245 solutions 2665 answers

Please Update Flash to version 26.0.0.137 Released this date.

Please Update Video Drivers for AMD Released yesterday if updated before that date and not running version 17.7.1

This Crash is been reported as a flash issue as well as a OS issue

Please do this to check that your OS is not corrupted at all : Repair System Registry and Files

?Run the Windows Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions. To run the DISM command use the Windows key + X keyboard shortcut to open the Power User menu, then select Command Prompt (Admin). Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes) and press Enter. While running DISM you may notice the process will appear to pause at 20%. After a few minutes the operation will continue.

To run the SFC command use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). Type "SFC /SCANNOW" (without quotes) and press Enter. For more information on using SFC, please refer to the Microsoft KB: Use the System File Checker tool to repair missing or corrupted system files?

Can aslo do a boot check using admin on Powershell or Dos sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows

And also this : https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup

Please let us know if this solved your issue or if need further assistance.

Please Update Flash to version 26.0.0.137 Released this date. Please Update Video Drivers for AMD Released yesterday if updated before that date and not running version 17.7.1 This Crash is been reported as a flash issue as well as a OS issue Please do this to check that your OS is not corrupted at all : Repair System Registry and Files ?Run the Windows Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions. To run the DISM command use the Windows key + X keyboard shortcut to open the Power User menu, then select Command Prompt (Admin). Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes) and press Enter. While running DISM you may notice the process will appear to pause at 20%. After a few minutes the operation will continue. To run the SFC command use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). Type "SFC /SCANNOW" (without quotes) and press Enter. For more information on using SFC, please refer to the Microsoft KB: Use the System File Checker tool to repair missing or corrupted system files? Can aslo do a boot check using admin on Powershell or Dos sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows And also this : https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup Please let us know if this solved your issue or if need further assistance.
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cor-el
  • Top 10 Contributor
  • Moderator
15584 solutions 141084 answers

Helpful Reply

This is an incompatibility issue between Comodo and Windows update KB4022716.

  • Firefox 52.2.1esr Crash Report [@ cmdshim32.dll@0x135b ]

The current advice is to uninstall Windows update KB4022716.

See also:

This is an incompatibility issue between Comodo and Windows update KB4022716. *Firefox 52.2.1esr Crash Report [@ cmdshim32.dll@0x135b ] The current advice is to uninstall Windows update KB4022716. * https://support.microsoft.com/en-us/help/4022716/windows-10-update-kb4022716 See also: *https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691

Modified by cor-el

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FredMcD
  • Top 10 Contributor
3169 solutions 42803 answers

Helpful Reply

cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.

comodo is providing fixes - please see: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691

cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716. comodo is providing fixes - please see: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691
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Chosen Solution

Thanks to cor-el and FredMcD for pointing me in the right direction. It was a Comodo issue but not related to Windows update KB4022716.

Removing and reinstalling Comodo fixed this. Updating Comodo in place does not work.

While working on the first system I had a second, then a third, do the same thing. Hopefully Comodo patches this with an in place fix soon... which looks likely since they already have a beta fix in place.

Thanks again for the assist folks. Its appreciated.

Hud

Thanks to cor-el and FredMcD for pointing me in the right direction. It was a Comodo issue but not related to Windows update KB4022716. Removing and reinstalling Comodo fixed this. Updating Comodo in place does not work. While working on the first system I had a second, then a third, do the same thing. Hopefully Comodo patches this with an in place fix soon... which looks likely since they already have a beta fix in place. Thanks again for the assist folks. Its appreciated. Hud
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