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Kaspersky 2017 shows no certificates

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Have Win8.1 . All drivers updated. All updates installed. FF 54.0.1. Since last FF update, browser is slow, slow, slow. Have performed 3 refreshes and re-installed all plugins/extensions.On certain web pages I'm unable to post/read comments from others. Restarted in safe mode. Disabled Ad Block plus. Already had it disabled on 1 site. (newspaper) . I always clear cache,cookies, site info, history when closing FF. I read Kaspersky certificates may be problem. Have KS Total 2017. continue to receive the error that says 'google not secure'. Short of uninstalling KS, (which I won't do) can anyone provide help? Am not a tech.. know just enough to sorta get around. Thanks in advance.

Have Win8.1 . All drivers updated. All updates installed. FF 54.0.1. Since last FF update, browser is slow, slow, slow. Have performed 3 refreshes and re-installed all plugins/extensions.On certain web pages I'm unable to post/read comments from others. Restarted in safe mode. Disabled Ad Block plus. Already had it disabled on 1 site. (newspaper) . I always clear cache,cookies, site info, history when closing FF. I read Kaspersky certificates may be problem. Have KS Total 2017. continue to receive the error that says 'google not secure'. Short of uninstalling KS, (which I won't do) can anyone provide help? Am not a tech.. know just enough to sorta get around. Thanks in advance.

Chosen solution

Let's start with Kaspersky's feature of scanning your web traffic. This article describes how you can disable it temporarily to see whether that is the problem: How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites.

If that's not the issue, could you copy/paste more detail from the error page? If you click the Advanced button, there should be some more technical info in that section.

For some of the other issues:

  • Sometimes page content may be blocked by Firefox's tracking protection feature, especially if set to its strictest setting. This article covers how to manage it: Tracking Protection.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Application

  • Firefox 54.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
  • Support URL: https://support.mozilla.org/1/firefox/54.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.9.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Firefox Screenshots 6.6.0 (screenshots@mozilla.org)
  • Follow-on Search Telemetry 0.9.1 (followonsearch@mozilla.com)
  • Google Shortcuts 2.1.8.2.1-signed.1-signed ({5C46D283-ABDE-4dce-B83C-08881401921C})
  • LastPass: Free Password Manager 4.1.54 (support@lastpass.com)
  • Multi-process staged rollout 1.50 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • Toolbar Button for Facebook™ 54.0 ({72c9fdff-bccd-4fac-a08e-857103c6e721})
  • Web Compat 1.1 (webcompat@mozilla.org)
  • Kaspersky Protection 5.0.141-4-20161031140250 (light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com) (Inactive)

Javascript

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Graphics

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  • adapterDrivers2:
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  • adapterRAM2:
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  • adapterSubsysID2:
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  • crashGuards: []
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  • direct2DEnabled: False
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  • numAcceleratedWindows: 0
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  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008c76) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
6713 solutions 54867 answers

Chosen Solution

Let's start with Kaspersky's feature of scanning your web traffic. This article describes how you can disable it temporarily to see whether that is the problem: How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites.

If that's not the issue, could you copy/paste more detail from the error page? If you click the Advanced button, there should be some more technical info in that section.

For some of the other issues:

  • Sometimes page content may be blocked by Firefox's tracking protection feature, especially if set to its strictest setting. This article covers how to manage it: Tracking Protection.
Let's start with Kaspersky's feature of scanning your web traffic. This article describes how you can disable it temporarily to see whether that is the problem: [[How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites]]. If that's not the issue, could you copy/paste more detail from the error page? If you click the Advanced button, there should be some more technical info in that section. For some of the other issues: * An ad-blocker reputedly lighter on resources than Adblock Plus is this one: https://addons.mozilla.org/firefox/addon/ublock-origin/ * Sometimes page content may be blocked by Firefox's tracking protection feature, especially if set to its strictest setting. This article covers how to manage it: [[Tracking Protection in Private Browsing]].
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cor-el
  • Top 10 Contributor
  • Moderator
15669 solutions 141732 answers

Please see the section about Kaspersky in this article:


Note that Adblock Plus has been reported to cause performance issues.

You can look at uBlock Origin as a replacement for Adblock Plus to see if that works better.

Please see the section about Kaspersky in this article: *https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER ---- Note that Adblock Plus has been reported to cause performance issues. You can look at uBlock Origin as a replacement for Adblock Plus to see if that works better.
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jscher2000
  • Top 10 Contributor
6713 solutions 54867 answers

One of the main technical changes in Firefox 54 was to enable more individual content processes. In Firefox 48-53, the Firefox multiprocess feature would create one process for the UI and one process for content. Now Firefox will aim for four content processes. Perhaps this is related to the reduced performance?

You could try rolling back the number of content processes to 1. If this doesn't work, you may need to revert to single-process mode. Here's how you can try this:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.

(2) In the search box above the list, type or paste ipc and pause while the list is filtered

(3) If the dom.ipc.processCount preference is bolded and "user set" to 4, double-click it and edit the value to 1, then click OK

Presumably that will not take effect until the next startup, at which time you should check it to make sure it hasn't reverted back.

Any difference?

Alternately, you can disable multiprocess mode using a different preference:

(4) In the search box above the list, type or paste autos and pause while the list is filtered

(5) Double-click the browser.tabs.remote.autostart.2 preference to switch the value from true to false

Note: the exact name of the preference may vary, but it will start with browser.tabs.remote.autostart

At your next Firefox startup, it should run in the traditional way. Any difference?

One of the main technical changes in Firefox 54 was to enable more individual content processes. In Firefox 48-53, the Firefox multiprocess feature would create one process for the UI and one process for content. Now Firefox will aim for four content processes. Perhaps this is related to the reduced performance? You could try rolling back the number of content processes to 1. If this doesn't work, you may need to revert to single-process mode. Here's how you can try this: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button promising to be careful. (2) In the search box above the list, type or paste '''ipc''' and pause while the list is filtered (3) If the '''dom.ipc.processCount''' preference is bolded and "user set" to 4, double-click it and edit the value to 1, then click OK Presumably that will not take effect until the next startup, at which time you should check it to make sure it hasn't reverted back. Any difference? Alternately, you can disable multiprocess mode using a different preference: <p>(4) In the search box above the list, type or paste <strong>autos</strong> and pause while the list is filtered</p> <p>(5) Double-click the <strong>browser.tabs.remote.autostart.2</strong> preference to switch the value from true to false</p> <p><em>Note: the exact name of the preference may vary, but it will start with browser.tabs.remote.autostart</em></p> <p>At your next Firefox startup, it should run in the traditional way. Any difference?</p>
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Question owner

Thanks so much for the rapid replies. I'm in the process of trying your suggestions-will post if successful. The settings for dom.ipc.processCount was not bolded and set to 1. Trying the alternative now to switch true to false.. I sent message to Kaspersky -their solution was to add URL of problem site to "trusted"-I did. No change. I started FF in safe mode with all addons disabled-No good. Removed Adblock plus. So far, I can only read/post if I pause KS protection while on site. Not an ideal solution. Re : tracking protection-do you advise turning off altogether or only in protected mode?? Many thanks -fingers crossed !

Thanks so much for the rapid replies. I'm in the process of trying your suggestions-will post if successful. The settings for dom.ipc.processCount was not bolded and set to 1. Trying the alternative now to switch true to false.. I sent message to Kaspersky -their solution was to add URL of problem site to "trusted"-I did. No change. I started FF in safe mode with all addons disabled-No good. Removed Adblock plus. So far, I can only read/post if I pause KS protection while on site. Not an ideal solution. Re : tracking protection-do you advise turning off altogether or only in protected mode?? Many thanks -fingers crossed !
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Question owner

"Let's start with Kaspersky's feature of scanning your web traffic. This article describes how you can disable it temporarily to see whether that is the problem: How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites." This seemed to solve my problem with reading/posting. After last update-54.-FF continues to be extremely slow-both in start-up and operation. After further reading on KSM, discovered that KSM is known to cause performance issues. I unchecked the "insert script.." box in settings and seems to help-somewhat.. Thanks much to all ! Regards.

"Let's start with Kaspersky's feature of scanning your web traffic. This article describes how you can disable it temporarily to see whether that is the problem: How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites." This seemed to solve my problem with reading/posting. After last update-54.-FF continues to be extremely slow-both in start-up and operation. After further reading on KSM, discovered that KSM is known to cause performance issues. I unchecked the "insert script.." box in settings and seems to help-somewhat.. Thanks much to all ! Regards.

Modified by sckat

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jscher2000
  • Top 10 Contributor
6713 solutions 54867 answers

sckat said

After further reading on KSM, discovered that KSM is known to cause performance issues. I unchecked the "insert script.." box in settings and seems to help-somewhat.

Is KSM a feature of Kaspersky? Not sure I've heard of that one before. If that continues to help, could you give a little more detail about it?

''sckat [[#answer-986123|said]]'' <blockquote> After further reading on KSM, discovered that KSM is known to cause performance issues. I unchecked the "insert script.." box in settings and seems to help-somewhat. </blockquote> Is KSM a feature of Kaspersky? Not sure I've heard of that one before. If that continues to help, could you give a little more detail about it?
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Question owner

Nah- Since I'm a 1-finger typist (a huge misnomer, that), KSM is just quicker to type than KASPERSKY. Suppose I shoulda/coulda written KSP. I followed suggestions on the Kaspersky (2017) help section on optimizing computer performance. Don't think we'll use this after our subscription expires. BTW-took all your suggestions.. As stated, I know just enough to get me into a fix.Regards. http://support.kaspersky.com/13157 ###

Nah- Since I'm a 1-finger typist (a huge misnomer, that), KSM is just quicker to type than KASPERSKY. Suppose I shoulda/coulda written KSP. I followed suggestions on the Kaspersky (2017) help section on optimizing computer performance. Don't think we'll use this after our subscription expires. BTW-took all your suggestions.. As stated, I know just enough to get me into a fix.Regards. http://support.kaspersky.com/13157 ###

Modified by sckat

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