Unable to watch Amazon Prime video streams as Widevine Content Decryption Module plug in keeps crashing despite being up to date - really frustrating
Have just updated Firefox and tried to watch an Amazon Video stream. Keeps crashing with message to say I do not have Widevine Content Decryption Module plug-in. This is shown as installed and always active on plug-ins page. It is also up-to-date as of 28th June 2017. Can anyone help please?
Additional System Details
Widevine Content Decryption Module
- User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
Try to remove the gmp folders in the current profile folder to make Firefox retrieve a fresh Widevine copy.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
Try to toggle DRM off/on to see if that makes Firefox load the components.
- Options/Preferences -> Content: Play DRM