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Unable to watch Amazon Prime video streams as Widevine Content Decryption Module plug in keeps crashing despite being up to date - really frustrating

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Have just updated Firefox and tried to watch an Amazon Video stream. Keeps crashing with message to say I do not have Widevine Content Decryption Module plug-in. This is shown as installed and always active on plug-ins page. It is also up-to-date as of 28th June 2017. Can anyone help please?

Have just updated Firefox and tried to watch an Amazon Video stream. Keeps crashing with message to say I do not have Widevine Content Decryption Module plug-in. This is shown as installed and always active on plug-ins page. It is also up-to-date as of 28th June 2017. Can anyone help please?
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Additional System Details

Installed Plug-ins

Widevine Content Decryption Module

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
15585 solutions 141084 answers

Try to remove the gmp folders in the current profile folder to make Firefox retrieve a fresh Widevine copy.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Try to toggle DRM off/on to see if that makes Firefox load the components.

  • Options/Preferences -> Content: Play DRM
Try to remove the gmp folders in the current profile folder to make Firefox retrieve a fresh Widevine copy. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox Try to toggle DRM off/on to see if that makes Firefox load the components. *Options/Preferences -> Content: Play DRM *https://support.mozilla.org/en-US/kb/enable-drm
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