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Tab is closing after downloading PDF

  • 5 replies
  • 9 have this problem
  • 43 views
  • Last reply by creditfair

creditfair
creditfair
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Hello,

I tested this on many Computers, but the problem occurs always. There is a tab from which I want to download a PDF. After klicking the download button, Firefox opens a new empty tab to download the file. Opening the PDF in Firefox or downloading is not the problem. But Firefox closes the tab from which I was downloading the PDF from. Seems like this "feature" came with the 54.0 update.

Is there a way to fix this?

Kinde regards

Tobias Krause

Hello, I tested this on many Computers, but the problem occurs always. There is a tab from which I want to download a PDF. After klicking the download button, Firefox opens a new empty tab to download the file. Opening the PDF in Firefox or downloading is not the problem. But Firefox closes the tab from which I was downloading the PDF from. Seems like this "feature" came with the 54.0 update. Is there a way to fix this? Kinde regards Tobias Krause

Chosen solution

We're experiencing a similar issue.

We noticed doing a Firefox Refresh appears to solve the issue temporarily, but upon a reboot or sleep, the issue comes back...

https://support.mozilla.org/en-US/questions/1165838

Furthermore, doing an uninstall/re-install of 54.0 does not fix it.

Doing an uninstall of 54.0 and reinstall 53.0.x fixes it. But, upon updating to 54.0 the issue persists.

Read this answer in context 👍 1

All Replies (5)

Shadow110
Shadow110
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That is good one. Can you see if you can get the feature to work after reading this or it may give you further in-site into the issue. https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file

creditfair
creditfair Question owner
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Thank you for your answer. Changing or adding download actions didn't got it to work. Any further suggestions?

mfridman
mfridman
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Chosen Solution

We're experiencing a similar issue.

We noticed doing a Firefox Refresh appears to solve the issue temporarily, but upon a reboot or sleep, the issue comes back...

https://support.mozilla.org/en-US/questions/1165838

Furthermore, doing an uninstall/re-install of 54.0 does not fix it.

Doing an uninstall of 54.0 and reinstall 53.0.x fixes it. But, upon updating to 54.0 the issue persists.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi creditfair, can you check the thread mentioned by mfridman for further suggestions:

opening a PDF document closes underyling window

creditfair
creditfair Question owner
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mfridman said

We're experiencing a similar issue. We noticed doing a Firefox Refresh appears to solve the issue temporarily, but upon a reboot or sleep, the issue comes back... https://support.mozilla.org/en-US/questions/1165838 Furthermore, doing an uninstall/re-install of 54.0 does not fix it. Doing an uninstall of 54.0 and reinstall 53.0.x fixes it. But, upon updating to 54.0 the issue persists.

Thank you so much! Switching browser.tabs.remote.autostart.2 to false in about:config solved the problem :)

Modified by creditfair