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Firefox will not connect to the internet after Windows 10 Update

Posted

I have a clients Windows 10 Pro PC that recently installed a windows update (KB402271 and KB4023834 are the main Windows 10 updates). The Creators Update has not been installed.

Since the update, Firefox opens very slowly BUT will not connect to any Website - although Internet Explorer will. I have been through the troubleshooting including uninstalling and re-installing Firefox BUT it made no difference.

Is there a known problem and solution.

I have a clients Windows 10 Pro PC that recently installed a windows update (KB402271 and KB4023834 are the main Windows 10 updates). The Creators Update has not been installed. Since the update, Firefox opens very slowly BUT will not connect to any Website - although Internet Explorer will. I have been through the troubleshooting including uninstalling and re-installing Firefox BUT it made no difference. Is there a known problem and solution.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Trident/7.0; Touch; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Tablet PC 2.0; SLCC2; Media Center PC 6.0; .NET CLR 1.1.4322; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; SLCC1; MALC; rv:11.0) like Gecko

More Information

Application Basics
------------------
Name: Firefox
Version: 54.0
Build ID: 20170608105825
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:54.0) Gecko/20100101 Firefox/54.0
OS: Windows_NT 5.1
Multiprocess Windows: 1/1 (Enabled by default)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Application Update Service Helper
Version: 2.0
Enabled: true
ID: aushelper@mozilla.org
Name: Firefox Screenshots
Version: 6.6.0
Enabled: true
ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry
Version: 0.8.0
Enabled: true
ID: followonsearch@mozilla.com
Name: Multi-process staged rollout
Version: 1.50
Enabled: true
ID: e10srollout@mozilla.org
Name: Pocket
Version: 1.0.5
Enabled: true
ID: firefox@getpocket.com
Name: Web Compat
Version: 1.1
Enabled: true
ID: webcompat@mozilla.org
Name: Utility Chest
Version: 2.73.1.5730
Enabled: false
ID: 49ffxtbr@UtilityChest_49.com
Name: Yahoo! Toolbar
Version: 3.2.3.20140316101110
Enabled: false
ID: {635abd67-4fe9-1b23-4f01-e679fa7484c1}
Graphics
--------
Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000006222) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (10.0.14393.1358)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0042
Driver Version: 8.15.10.2900
Driver Date: 11-26-2012
Drivers: igdumdx32 igd10umd32
Subsys ID: 306a17aa
RAM: Unknown
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
Decision Log
D3D9_COMPOSITING:
disabled by default: Disabled by default
WEBRENDER:
unavailable by runtime: Build doesn't include WebRender
Important Modified Preferences
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browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 8
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browser.startup.homepage_override.mstone: 54.0
browser.tabs.remote.autostart.2: true
browser.urlbar.daysBeforeHidingSuggestionsPrompt: 1
browser.urlbar.lastSuggestionsPromptDate: 20170619
dom.ipc.processCount.web: 4
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gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
gfx.crash-guard.status.d3d9video: 2
media.gmp-gmpopenh264.abi: x86-msvc-x86
media.gmp-gmpopenh264.lastUpdate: 1497529841
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20170608105825
media.gmp-manager.lastCheck: 1497719253
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: true
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1497611665
places.history.expiration.transient_current_max_pages: 122334
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storage.vacuum.last.places.sqlite: 1497611665
ui.osk.debug.keyboardDisplayReason: IKPOS: Keyboard presence confirmed.
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
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Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.14
Version in use: 4.14
NSS
Expected minimum version: 3.30.2
Version in use: 3.30.2
NSSSMIME
Expected minimum version: 3.30.2
Version in use: 3.30.2
NSSSSL
Expected minimum version: 3.30.2
Version in use: 3.30.2
NSSUTIL
Expected minimum version: 3.30.2
Version in use: 3.30.2
Experimental Features
---------------------
Sandbox
-------
Content Process Sandbox Level: 1

FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.