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Firefox crashes

Posted

For some reason Firefox keeps crashing recently, usually when I'm trying to input text. So far I've experienced this while browsing plurk and pixiv, and Firefox tends to crash multiple times after the initial crashing.

I'm currently running Windows 10 and the latest version of Firefox, and I do regularly install windows updates aside from some driver updates known to brick the computer.

Here's the crash reports for the most recent crashes: bp-c211899f-c73a-49ea-9891-f60a31170613 bp-5ecc1f4d-c2ac-4de3-8e7e-779f81170613 bp-fec3344b-521f-4906-91c8-380081170613

For some reason Firefox keeps crashing recently, usually when I'm trying to input text. So far I've experienced this while browsing plurk and pixiv, and Firefox tends to crash multiple times after the initial crashing. I'm currently running Windows 10 and the latest version of Firefox, and I do regularly install windows updates aside from some driver updates known to brick the computer. Here's the crash reports for the most recent crashes: bp-c211899f-c73a-49ea-9891-f60a31170613 bp-5ecc1f4d-c2ac-4de3-8e7e-779f81170613 bp-fec3344b-521f-4906-91c8-380081170613

Chosen solution

It does look related to Text Services Framework support (TSFTextStore.cpp).

You can try to set intl.tsf.enable = false on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • Firefox 53.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • Support URL: https://support.mozilla.org/1/firefox/53.0.3/WINNT/zh-TW/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Bulk Media Downloader 0.1.8 ({72b2e02b-3a71-4895-886c-fd12ebe36ba3})
  • Flash Video Downloader - YouTube HD Download [4K] 15.0.15 (artur.dubovoy@gmail.com)
  • Follow-on Search Telemetry 0.8.0 (followonsearch@mozilla.com)
  • Ghostery 7.2.2 (firefox@ghostery.com)
  • Greasemonkey 3.11 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Hoxx VPN Proxy 2.2.1 (@hoxx-vpn)
  • MEGA 3.10.1 (firefox@mega.co.nz)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • New XKit 7.7.4 (@new-xkit)
  • Nimbus Screen Capture - editable screenshots. 9.1.1 (nimbusscreencaptureff@everhelper.me)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • uBlock Origin 1.12.4 (uBlock0@raymondhill.net)
  • Video DownloadHelper 6.3.1 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adblock Plus 2.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Avast Online Security 12.0.222 (wrc@avast.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 620
  • adapterDescription2: NVIDIA GeForce 920MX
  • adapterDeviceID: 0x5916
  • adapterDeviceID2: 0x134f
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ed616d55e0bead92\nvldumd.dll
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 39f117aa
  • adapterSubsysID2: 39f117aa
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.1198
  • driverDate: 11-11-2016
  • driverDate2: 5-17-2017
  • driverVersion: 21.20.16.4550
  • driverVersion2: 22.21.13.8233
  • failures: [u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs 0.0.0.0 and 0.0.0.0']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}]}
  • indices: [0]
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  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
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  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8799 solutions 71976 answers

Sorry to hear about the crashes and thank you for the report IDs.

To be honest, I don't understand these reports. It seems that there's a problem popping up an IME (input method editor), potentially for entering Japanese-language characters. Other users have mentioned issues integrating Windows IME's with Firefox, but this seems like a much more severe problem.

Sorry to hear about the crashes and thank you for the report IDs. To be honest, I don't understand these reports. It seems that there's a problem popping up an IME (input method editor), potentially for entering Japanese-language characters. Other users have mentioned issues integrating Windows IME's with Firefox, but this seems like a much more severe problem.

Question owner

jscher2000 said

Sorry to hear about the crashes and thank you for the report IDs. To be honest, I don't understand these reports. It seems that there's a problem popping up an IME (input method editor), potentially for entering Japanese-language characters. Other users have mentioned issues integrating Windows IME's with Firefox, but this seems like a much more severe problem.

That's kind of weird. I know I have the Japanese IME installed, but in both cases where firefox crashes, I wasn't even using the IME at all. Maybe this is a Windows 10-specific issue, since I had no issues typing Japanese on firefox when using Windows 7.

''jscher2000 [[#answer-977040|said]]'' <blockquote> Sorry to hear about the crashes and thank you for the report IDs. To be honest, I don't understand these reports. It seems that there's a problem popping up an IME (input method editor), potentially for entering Japanese-language characters. Other users have mentioned issues integrating Windows IME's with Firefox, but this seems like a much more severe problem. </blockquote> That's kind of weird. I know I have the Japanese IME installed, but in both cases where firefox crashes, I wasn't even using the IME at all. Maybe this is a Windows 10-specific issue, since I had no issues typing Japanese on firefox when using Windows 7.
cor-el
  • Top 10 Contributor
  • Moderator
17589 solutions 159118 answers

Chosen Solution

It does look related to Text Services Framework support (TSFTextStore.cpp).

You can try to set intl.tsf.enable = false on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

It does look related to Text Services Framework support (TSFTextStore.cpp). You can try to set intl.tsf.enable = false on the <b>about:config</b> page. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config