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Release 52.1.1. (64-bit) freezes up 2/3 times a day - Any suggestions?.

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  • 1 has this problem
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  • Last reply by christ1

Jerinfl
Jerinfl
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Ever since installing release 52.1.1 (32-bit) about 10 days ago the app simply freezes up (no response to clicking anywhere on the display) 2 or 3 times a day. The only remedy seems to use the task manager to kill the app and restart it. I have used previous releases for several years without ever seeing the same problem, and have not installed any other programs during the past month. I am running Windows 10 on a Dell Inspiron 3520 with 6GB of installed memory.

Ever since installing release 52.1.1 (32-bit) about 10 days ago the app simply freezes up (no response to clicking anywhere on the display) 2 or 3 times a day. The only remedy seems to use the task manager to kill the app and restart it. I have used previous releases for several years without ever seeing the same problem, and have not installed any other programs during the past month. I am running Windows 10 on a Dell Inspiron 3520 with 6GB of installed memory.

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christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

Jerinfl
Jerinfl Question owner
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Windows Defender

christ1
christ1
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Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?