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I can't login to my hotmail account

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  • Last reply by Paul

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I am unable to login into my hot mail when I click on the bookmark, also when I try typing it in search it will not come up shows error when i use another device like my I pad I can get access. my system is Ubuntu with Mozilla Firefox

I am unable to login into my hot mail when I click on the bookmark, also when I try typing it in search it will not come up shows error when i use another device like my I pad I can get access. my system is Ubuntu with Mozilla Firefox

Chosen solution

Hi

Unfortunately Microsoft has misconfigured a security feature (OCSP stapling) on their servers which got now cached in your local firefox installation.

In order to resolve that, please enter about:config into the Firefox address bar (confirm the info message in case it shows up) and search for the preference named security.ssl.enable_ocsp_stapling. Double-click it and change its value to false - this will degrade a security feature in Firefox, so please revisit it in a couple of days again after Microsoft has fixed their stuff and turn it back on again then.

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Chosen Solution

Hi

Unfortunately Microsoft has misconfigured a security feature (OCSP stapling) on their servers which got now cached in your local firefox installation.

In order to resolve that, please enter about:config into the Firefox address bar (confirm the info message in case it shows up) and search for the preference named security.ssl.enable_ocsp_stapling. Double-click it and change its value to false - this will degrade a security feature in Firefox, so please revisit it in a couple of days again after Microsoft has fixed their stuff and turn it back on again then.

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Thank you very much Seburo

I have access to hot-mail now and I am most grateful for your support with easy to follow instructions.

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Hi

No problem, glad I could help, but please remember to change this setting back in a couple of days so as to make sure that your computer is secure.