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I can receive e-mail, but suddenly I can't send them and I have checked settings and reset my password already.

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  • Last reply by Nocturne13

Nocturne13
Nocturne13

I have been on ATT support all day wo luck. I can receive just fine, but suddenly can no longer send out e-mail. (I can if I go to ATT page directly, but not with Thunderbird). I have had my password on ATT changed - and it acts exactly the same - I can receive but not send. My settings look OK to ATT: outbound.att.net, port 465, SSL/TLS and normal password. Every time I get: "Login to server outbound.att.net failed."

Thank you for any help!!!

Win 7 Pro 64 Thunderbird 45.8

I have been on ATT support all day wo luck. I can receive just fine, but suddenly can no longer send out e-mail. (I can if I go to ATT page directly, but not with Thunderbird). I have had my password on ATT changed - and it acts exactly the same - I can receive but not send. My settings look OK to ATT: outbound.att.net, port 465, SSL/TLS and normal password. Every time I get: "Login to server outbound.att.net failed." Thank you for any help!!! Win 7 Pro 64 Thunderbird 45.8

Chosen solution

I have had that problem in the past. I deleted my account from Thunderbird and started fresh with the same username Etc. and it was solved.

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Nocturne13
Nocturne13 Question owner

Update - two messages actually did go through it seems - but I still got the error message, its sort of crazy!

Login to server outbound.att.net failed.

john401
john401

Chosen Solution

I have had that problem in the past. I deleted my account from Thunderbird and started fresh with the same username Etc. and it was solved.

Nocturne13
Nocturne13 Question owner

john401 said

I have had that problem in the past. I deleted my account from Thunderbird and started fresh with the same username Etc. and it was solved.


Dumb question but I'm kinda dumb on this subject - does that juest mean deleting my att account settings under the tools tab? And thank you!

Nocturne13
Nocturne13 Question owner

sfhowes said

Did you delete the old password before entering the new one? http://kb.mozillazine.org/Setting_and_changing_email_passwords

Actually couldn't get into att, so they (att) reset my passwords for me in chat, and then I changed them again after I got access, so yes I think?

Nocturne13
Nocturne13 Question owner

sfhowes said

After you get a new password from ATT, you have to delete the old one from TB yourself: Tools/Options/Security/Passwords/Saved Passwords, delete the password, OK, restart TB, enter the new one when prompted the next time you connect to the account.

I thought that was going to work, but still got same error: Login to server outbound.att.net failed.

outgoing message failed again!