Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am unable to open word documents that come from the web, for example, an attachment in a student LMS. I get the download box and its

  • 6 replies
  • 4 have this problem
  • Last reply by jscher2000

more options

I recently upgraded. Now, when I want to download a word doc (not a PDF) from a website, like Pupil Path, an LMS for students, the document will not open. You can see from the image below what is happening. I can open PDFs, and that is because I made an adjustment in preferences, but there is nothing for the word program. Please help.

All Replies (6)

more options

Unfortunately the image upload failed. Can you try to attach it to a reply?

more options

So the file is a .doc or .docx file but Firefox is recognizing it as a .pdf file?? That is really very odd. If you save the file and try to open it in either Word or your preferred PDF reader, does it work?

more options

On Firefox, I cannot open word docs that are attachments in web-based program...nor can I open PDFs (I just discovered this). I can, however, open them on Safari. My settings in Firefox are not doing something, but I can't figure it out.

more options

Do the files have the correct file extension (.pdf) in case this matter on Mac? Can you open the files in Preview on your Mac?

more options

Hi malamumingi, you wrote:

On Firefox, I cannot open word docs that are attachments in web-based program

What happens when you try to open them? This is still not clear to me.