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Newest 32-bit update download won't install on Windows 7

Posted

I have tried four times now to install the most recent update for firefox and it refuses to install on Windows 7 Home Premium Service Pack 1 on a Lenovo desktop with Intel i3-2130 processor, claiming that I need at least Windows 7 to install it--which I have. What's up with that? The educated guess box below shows my computer having Windows XP. That is wrong.

I have tried four times now to install the most recent update for firefox and it refuses to install on Windows 7 Home Premium Service Pack 1 on a Lenovo desktop with Intel i3-2130 processor, claiming that I need at least Windows 7 to install it--which I have. What's up with that? The educated guess box below shows my computer having Windows XP. That is wrong.

Chosen solution

Let me address the second question first. The OS is provided in something called the user agent string. This normally shows your true OS, but could be changed in one of these ways:

  • Firefox shortcut is set to use Compatibility options -- to take full advantage of Windows 7, I suggest clearing that. Please see the attached screenshot.
  • An extension is modifying your user agent string -- normally you would only have such an extension either to partially mask your computer's details or for development purposes.

After addressing whatever might be causing the mis-identification, you can check the red text on my test page here:

https://www.jeffersonscher.com/res/jstest.php

Returning to the update problem, it could be due to the above issue, or it might be a separate problem -- there are a couple other threads where Windows 7 users are having update issues. I suggest deferring your update until tomorrow to see whether that is resolved by then.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Citrix Online App Detector Plugin
  • NPWLPG
  • Shockwave Flash 25.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.8.198
  • 5.1.50906.0
  • Zoom launcher - 3.0.1
  • Zylom Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

jscher2000
  • Top 10 Contributor
8632 solutions 70597 answers

Chosen Solution

Let me address the second question first. The OS is provided in something called the user agent string. This normally shows your true OS, but could be changed in one of these ways:

  • Firefox shortcut is set to use Compatibility options -- to take full advantage of Windows 7, I suggest clearing that. Please see the attached screenshot.
  • An extension is modifying your user agent string -- normally you would only have such an extension either to partially mask your computer's details or for development purposes.

After addressing whatever might be causing the mis-identification, you can check the red text on my test page here:

https://www.jeffersonscher.com/res/jstest.php

Returning to the update problem, it could be due to the above issue, or it might be a separate problem -- there are a couple other threads where Windows 7 users are having update issues. I suggest deferring your update until tomorrow to see whether that is resolved by then.

Let me address the second question first. The OS is provided in something called the user agent string. This normally shows your true OS, but could be changed in one of these ways: * Firefox shortcut is set to use Compatibility options -- to take full advantage of Windows 7, I suggest clearing that. Please see the attached screenshot. * An extension is modifying your user agent string -- normally you would only have such an extension either to partially mask your computer's details or for development purposes. * An old add-on might have stored obsolete information in a preference. This is unlikely since your version number is up-to-date. This article has more info on this problem: [[How to reset the default user agent on Firefox]]. After addressing whatever might be causing the mis-identification, you can check the red text on my test page here: https://www.jeffersonscher.com/res/jstest.php Returning to the update problem, it could be due to the above issue, or it might be a separate problem -- there are a couple other threads where Windows 7 users are having update issues. I suggest deferring your update until tomorrow to see whether that is resolved by then.

Helpful Reply

I know the properties question must have sounded strange, but I don't know that I've ever used it before. I didn't uncheck the box, I changed it to Windows 7 compatibility and booted my computer. The download worked fine this time. I really appreciate you taking the time to help me.

I know the properties question must have sounded strange, but I don't know that I've ever used it before. I didn't uncheck the box, I changed it to Windows 7 compatibility and booted my computer. The download worked fine this time. I really appreciate you taking the time to help me.