Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

webm videos crashing Firefox

  • 1 reply
  • 1 has this problem
  • 33 views
  • Last reply by FredMcD

more options

I have recently started experiencing browser crashes regarding use of webm video usage on web sites. Visiting any site that uses webm video will crash Firefox. I don't know when exactly this started, but I noticed it happening today. It had to have been fairly recent. I checked the same sites in another browser (Google Chrome) and they work fine. I'm curious if it might be related to Firefox itself. An example would be to visit this site here: http://www.webmfiles.org/demo-files/

You can also test on rule34hentai.net/post/list/lightning/1 Be warned, site has mature content and there's often lots of popups there. However, I've never been infected by any malware from them. Just a friendly precaution regardless, however. There are webm videos there that also crash Firefox. I'm simply trying to give as much information as I possibly can.

webm video continues playing fine outside of the browser... in Windows, such as in Media Player Classic. And they also play in Google Chrome, as I mentioned previously. I'm now lead to believe something recently changed in Firefox I wasn't aware of until today. Same crashing results and behavior in "Waterfox" (www.waterfoxproject.org). No, it never happened before in that browser either.

I have recently started experiencing browser crashes regarding use of webm video usage on web sites. Visiting any site that uses webm video will crash Firefox. I don't know when exactly this started, but I noticed it happening today. It had to have been fairly recent. I checked the same sites in another browser (Google Chrome) and they work fine. I'm curious if it might be related to Firefox itself. An example would be to visit this site here: http://www.webmfiles.org/demo-files/ You can also test on rule34hentai.net/post/list/lightning/1 Be warned, site has mature content and there's often lots of popups there. However, I've never been infected by any malware from them. Just a friendly precaution regardless, however. There are webm videos there that also crash Firefox. I'm simply trying to give as much information as I possibly can. webm video continues playing fine outside of the browser... in Windows, such as in Media Player Classic. And they also play in Google Chrome, as I mentioned previously. I'm now lead to believe something recently changed in Firefox I wasn't aware of until today. Same crashing results and behavior in "Waterfox" (www.waterfoxproject.org). No, it never happened before in that browser either.

All Replies (1)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

https://support.mozilla.org/legacyfs/online/sumo-media/gallery/images/2014-06-04-07-10-50-73db6f.png

For more help on crash reports, see; https://support.mozilla.org/t5/Documents-Archive/Forum-Response-Firefox-crashes/ta-p/19184