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how to set up rogers email using tb

  • 1 reply
  • 3 have this problem
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  • Last reply by user1121639

Erik118
Erik118

all of a sudden i can't send email from my tb using imap settings using rogers.com email?? can anyone suggest a solution? tb asks for password but same password works fine on cell phone. different servers i know but what the heck?

all of a sudden i can't send email from my tb using imap settings using rogers.com email?? can anyone suggest a solution? tb asks for password but same password works fine on cell phone. different servers i know but what the heck?

Chosen solution

Please do each of these, in order.

1. Double-check the e-mail server settings in Thunderbird with what your e-mail provider says they should be:

Rogers e-mail settings http://www.rogers.com/web/support/internet/email/87?setLanguage=en

In Thunderbird, Thunderbird menu: Tools: Account Settings (If you cannot see the Thunderbird menu, press the Alt key or F10 key on your keyboard to show the menu)

For incoming e-mail: Select "Server Settings" on the left side under your e-mail account, and the settings are on the right side.

For outgoing e-mail: Select "Outgoing Server (SMTP)" on the left side, then select the server you want on the right side. Click the "Edit" button to change the settings.

2. Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled".

If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

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All Replies (1)

user1121639
user1121639

Chosen Solution

Please do each of these, in order.

1. Double-check the e-mail server settings in Thunderbird with what your e-mail provider says they should be:

Rogers e-mail settings http://www.rogers.com/web/support/internet/email/87?setLanguage=en

In Thunderbird, Thunderbird menu: Tools: Account Settings (If you cannot see the Thunderbird menu, press the Alt key or F10 key on your keyboard to show the menu)

For incoming e-mail: Select "Server Settings" on the left side under your e-mail account, and the settings are on the right side.

For outgoing e-mail: Select "Outgoing Server (SMTP)" on the left side, then select the server you want on the right side. Click the "Edit" button to change the settings.

2. Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled".

If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.