X
Tap here to go to the mobile version of the site.

Support Forum

print empty pages

Posted

In Firefox 51.0.1 I have a problem with print (CTRL + P). Firefox runs on Windows 8 in a normal Windows account without administrator rights. If a printer is selected (network printer or pdf), the "printer error" window that says "There was a problem during printing." The printer prints a blank page or PDF document shows a blank page.

I have tried the following: 1. Print Setup Firefox reset 2. All printer settings from Firefox reset 3. Change the default font 4. Firefox refresh

After freshening up I could again print a Web page, but after changing options such as home in "https://www.google.nl" or adding extensions, it does not print again.

I have no problem with the printer or PDF printing in other browsers such as Google Chrome.

In Firefox 51.0.1 I have a problem with print (CTRL + P). Firefox runs on Windows 8 in a normal Windows account without administrator rights. If a printer is selected (network printer or pdf), the "printer error" window that says "There was a problem during printing." The printer prints a blank page or PDF document shows a blank page. I have tried the following: 1. Print Setup Firefox reset 2. All printer settings from Firefox reset 3. Change the default font 4. Firefox refresh After freshening up I could again print a Web page, but after changing options such as home in "https://www.google.nl" or adding extensions, it does not print again. I have no problem with the printer or PDF printing in other browsers such as Google Chrome.

Chosen solution

I've solved the problem. First I saved passwords and bookmarks. Then I removed the Mozilla data below AppData inside the maps Local, LocalLow and Roaming. After startup FireFox, new data for the profile is created. Then I imported the passwords and bookmarks and add some addons.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.19
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • Citrix Receiver Plugin (Win32)
  • Citrix URL-Redirection Helper Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.121.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • 5.1.50901.0
  • VLC media player Web Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0

More Information

Chosen Solution

I've solved the problem. First I saved passwords and bookmarks. Then I removed the Mozilla data below AppData inside the maps Local, LocalLow and Roaming. After startup FireFox, new data for the profile is created. Then I imported the passwords and bookmarks and add some addons.

I've solved the problem. First I saved passwords and bookmarks. Then I removed the Mozilla data below AppData inside the maps Local, LocalLow and Roaming. After startup FireFox, new data for the profile is created. Then I imported the passwords and bookmarks and add some addons.