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unable to save sent and draft emails to folders via IMAP just hangs

  • 6 replies
  • 6 have this problem
  • 21 views
  • Last reply by TheSIL

TheSIL
TheSIL
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Hi Folks

Done a lot of looking and couldn't find an answer to this one.

I'm running windows 10 and have just installed a fresh install of TBird using IMAP. All works fine on the 8 accounts I have apart from being able to save the sent emails in the sent email folder. After sending an email TBrid tells me it's copying the email to the folder but just hangs. If I quite from that and try to save as a draft the same thing happens it just hangs. All the folders seem to be Subscribed to and they're showing up locally and I can see all the old saved sent mails in them. I've reduced the maximum number of server connections to cache from 5 to 1 (I saw that could be a problem) but nothing is helping. Just to add to the woes my print screen isn't working either.

Any help gratefully excepted.

G.

Hi Folks Done a lot of looking and couldn't find an answer to this one. I'm running windows 10 and have just installed a fresh install of TBird using IMAP. All works fine on the 8 accounts I have apart from being able to save the sent emails in the sent email folder. After sending an email TBrid tells me it's copying the email to the folder but just hangs. If I quite from that and try to save as a draft the same thing happens it just hangs. All the folders seem to be Subscribed to and they're showing up locally and I can see all the old saved sent mails in them. I've reduced the maximum number of server connections to cache from 5 to 1 (I saw that could be a problem) but nothing is helping. Just to add to the woes my print screen isn't working either. Any help gratefully excepted. G.

Chosen solution

Can you check to see if you have the following selection in each Imap mail account.

Right click on imap mail account in Folder Pane and select 'Settings' select 'Copies & Folders'

select: 'Place a copy in' select 'Other' and choose the imap Sent folder.

repeat for all other imap mail accounts. click on 'OK'

Read this answer in context 👍 1

All Replies (6)

user1121639
user1121639
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1. Does this happen with all 8 e-mails accounts?

2. Are all 8 e-mail accounts with the same e-mail provider?

TheSIL
TheSIL Question owner
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Hi Bruce. It's happening on the 7 Imap accounts. All 7 of these are on the same cloud server but spread over 3 different domains but it's not happening on 1 Pop account, that is with someone completely different, that 1 seems so be fine.

G.

user1121639
user1121639
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Please post here your Thunderbird Troubleshooting Information:

Thunderbird menu: Help: Troubleshooting Information (If you cannot see the Thunderbird menu, press the Alt key or F10 key on your keyboard to show the menu)

Click the "Copy text to clipboard" button. Paste (Ctrl-V), the text into your response here.

TheSIL
TheSIL Question owner
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Is this the information you're after? 

 Application Basics

   Name: Thunderbird
   Version: 45.6.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0

Modified by TheSIL

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Chosen Solution

Can you check to see if you have the following selection in each Imap mail account.

Right click on imap mail account in Folder Pane and select 'Settings' select 'Copies & Folders'

select: 'Place a copy in' select 'Other' and choose the imap Sent folder.

repeat for all other imap mail accounts. click on 'OK'

TheSIL
TheSIL Question owner
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That's it!

Thank you, easy when you know how.

G.