I keep getting an error message of "Your connection is not secure" for sites like facbook and twitter. They work fine in other browsers, but not firefox
On the advanced tab it says "Error code: SEC_ERROR_UNKNOWN_ISSUER". I've done a refresh to Firefox and deleted the cert8.db file. I'm able to get to these sites just fine in other browsers and in Firefox on other computers. Any thoughts?
Chosen solution
no, your work is not blocking it, but they are intercepting/monitoring every secure connection you are opening - your firefox isn't properly configured to work with that apparently and therefore gives you an errors, because it cannot validate the "fake" certificates. again, your it department should be able to help out with that
Read this answer in context 👍 1All Replies (9)
Hi, sorry to hear you are having a problem; please see if anything here helps - How to troubleshoot security error codes on secure websites.
If your question is resolved by this or another answer, please take a minute to let us know. Thank you!
I tried that several times before posting on here, no help
hi, can you give us more information about the error by clicking on the error code, copying the text to the clipboard and then pasting it here into a reply in the forum (as shown in the screenshot).
thank you!
Peer’s Certificate issuer is not recognized.
HTTP Strict Transport Security: true HTTP Public Key Pinning: true
Certificate chain:
-----BEGIN CERTIFICATE----- MIIGRzCCBS+gAwIBAgIRAOraTJHvo7NxYHmupnidAwAwDQYJKoZIhvcNAQELBQAw XTELMAkGA1UEBhMCVVMxCzAJBgNVBAgTAk9IMRMwEQYDVQQHEwpDaW5jaW5uYXRp MQ4wDAYDVQQKEwVDQ0hNQzELMAkGA1UECxMCSVMxDzANBgNVBAMTBnNzbHJzYTAe Fw0xNjEyMDkwMDAwMDBaFw0xODAxMjUxMjAwMDBaMGkxCzAJBgNVBAYTAlVTMRMw EQYDVQQIEwpDYWxpZm9ybmlhMRMwEQYDVQQHEwpNZW5sbyBQYXJrMRcwFQYDVQQK Ew5GYWNlYm9vaywgSW5jLjEXMBUGA1UEAwwOKi5mYWNlYm9vay5jb20wWTATBgcq hkjOPQIBBggqhkjOPQMBBwNCAAQ6bqAAxYtVRrTIljgwOKfz5OYAOmUIwJSj0Ges JO8HclDaBtplQ+mfi7wGDmtnMpH2Adtlv3z+G6eCQmjg3oGso4IDvzCCA7swgccG A1UdEQSBvzCBvIIOKi5mYWNlYm9vay5jb22CDiouZmFjZWJvb2submV0gggqLmZi LmNvbYILKi5mYmNkbi5uZXSCCyouZmJzYnguY29tghAqLm0uZmFjZWJvb2suY29t gg8qLm1lc3Nlbmdlci5jb22CDioueHguZmJjZG4ubmV0gg4qLnh5LmZiY2RuLm5l dIIOKi54ei5mYmNkbi5uZXSCDGZhY2Vib29rLmNvbYIGZmIuY29tgg1tZXNzZW5n ZXIuY29tMA4GA1UdDwEB/wQEAwIHgDAdBgNVHSUEFjAUBggrBgEFBQcDAQYIKwYB BQUHAwIwDAYDVR0TAQH/BAIwADCCArAGCisGAQQB1nkCBAIEggKgBIICnAKaAHYA pLkJkLQYWBSHuxOizGdwCjw1mAT5G9+443fNDsgN3BAAAAFY5dNiBAAABAMARzBF AiEA71hbFHqlhP8cCGHFz722+RMc3xwWUzcH51H+ETzv5QYCIHThpq9I+/rvP0vu 7XxcO9WRI6qcCRC5f7BBbkHT56cEAS8ArDua7X+pZ0dXFZ5tfVdWcvnZgQCUHpve /+yhMTt1eC0AAAFY5dNiKAAABAEBAGL5zFfgXz91q5OMhUBP2ceVrI0mm2DqS49U 4+cRWqFaB3Rqiwn/x4vlb9CEcnjyhQQkltPt3gOfPflpwgzMHCZQWHmVfDJbxxWY N2uulIcfzgL6HrW9JgrVKZ5iBFMC1/3jDRL44Nqkx9/998rAqNpdufvxHEfLqRft iiHJp5OVsGic36u3BT0HOAr3M5kx2rCYv45lWiGifRwudIN3cefOE0F9upQy3XRf y4uLhGye00qKZ0840HVgbVmzBYd23H4RQimqitpCCVd24LqeR4mxJ2diz5upXpGN O9mRQhjOEGHOLpKs6LtiVgkZhqNHTByYZ70F6ZyEBsAE6gg+ENQAdgBWFAaaL9fC 7NP14b1Esj7HRna5vJkRXMDvlJhV1onQ3QAAAVjl02K5AAAEAwBHMEUCIBoV128F DuWw+E7P0NIKmcFEtr5fwOB3ppO6L8ZfNr/aAiEAm7ZH5Q123Lp2ODAEAmypZ3rD xnP537QPOMQ4SacRR1kAdwDuS723dc5guuFCaR+r4Z5mow9+X7By2IMAxHuJeqj9 ywAAAVjl02QRAAAEAwBIMEYCIQCrm54EKGuSGpPHgjq33x+18dwD9TTG+aRcN+Z7 dlUnkQIhAOOyqtVEHA1yBLFflp7j3fSzOZKXXrtPk4hyrUy0UK9LMA0GCSqGSIb3 DQEBCwUAA4IBAQCUCIiKXU+69lXWhFQsFFIn+udtWw490OCIRglLFlbxsSOoJXIk gnKMrxL35D722tQg2XEGEI8bvmQUQAgiBtlP7khP8B2D/f1UikgDOf45u+rsN/qW 1RzPWTrzHFf13aRJGL7RKqJkcofOBMsi0/4MR6j0oHFGAvszA6cwBzmEThXrAiku 9QORXHnDk9wcqJ48G1yZX8SiOPIpepGoeTEnzK7Fv3SsH3KEbs0A+Z6DbdG47a0I mvlNukf3L3Mn4o52bK2LZzYZS6Mi3bscraeStDnh9TRZjWpz5yZbYHCh4Tn7qAeS Hla/ghMhLDUiAZKDJSEv2/C8ZyEyELRgqO/D -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- MIIEDjCCAvagAwIBAgITHgAAAAkpP1rIGhAhsQAAAAAACTANBgkqhkiG9w0BAQsF ADAWMRQwEgYDVQQDEwtDQ0hNQ1Jvb3RDQTAeFw0xNjAzMjkxODQ5MThaFw0yNjAz MjkxODU5MThaMF0xCzAJBgNVBAYTAlVTMQswCQYDVQQIEwJPSDETMBEGA1UEBxMK Q2luY2lubmF0aTEOMAwGA1UEChMFQ0NITUMxCzAJBgNVBAsTAklTMQ8wDQYDVQQD EwZzc2xyc2EwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQCtrkNcOaN0 bjC0xaVBsKAmIE9ra+NF7+opGjmhqd+wIpIAOAp5Z98s3t/4PM8tN+yDT6Q0J9t+ 9+uVv7eGKBJTl1IYKYqXH9YMTnXiP02+sSqXvn42PxMmdg1aH6fyW7v98nUSb0pD +OyAfg4QMhwO23DcdsDqFRoI5uEqAHB4WgTV1lXh+N6dr4OStuVk0NDNZyc1+2Ig 04Kub6sjYyZtSu+PWyR1nh7379snjCw+oB8NUNE5QjUt3I1krTFCOK3XJUVBu0PO uO10DJVc62/wiZvzHuqtyNzlj4aFVo/cT0MHKyj/hV3LvpYoJMSmlWWecBvtVF4o NC0jHri26NmZAgMBAAGjggEMMIIBCDAPBgNVHRMBAf8EBTADAQH/MAsGA1UdDwQE AwIBhjAdBgNVHQ4EFgQUaWftqO+8ODDGPzxlJIrK4E4HYsMwHwYDVR0jBBgwFoAU YP+53X8HxPBPN5jVJe+i4UUevbowQAYDVR0fBDkwNzA1oDOgMYYvaHR0cDovL2Ny bC5jY2htYy5vcmcvY2VydGVucm9sbC9DQ0hNQ1Jvb3RDQS5jcmwwSwYIKwYBBQUH AQEEPzA9MDsGCCsGAQUFBzAChi9odHRwOi8vY3JsLmNjaG1jLm9yZy9jZXJ0ZW5y b2xsL0NDSE1DUm9vdENBLmNydDAZBgkrBgEEAYI3FAIEDB4KAFMAdQBiAEMAQTAN BgkqhkiG9w0BAQsFAAOCAQEAgUtNspfKPLbrW9PxefsOoxpGQn2Y1I7e+OWbxgDq Tyz1CjprxaWo7ttricpw5S1hscc+gzTIZQ0Yw9rOFljD4JbimhgiEXck5OYUuFli 6AfMNNJ6YykVuE4y8zd16fGOcIxoJETEDjPnCkUfuPhGFcYpLVvVAIe/8lwIw+ju WzRyeagAsbJSP5Lu08Vjk9YabT70HiEj2QXrEuwj2qPpvGg/NXhJmivFG5HyJXLg 7ZrBWoyJOBQmbNkzJ2sWunQQXC783nBfPo2iBtGFJEIz0TLH66G1O5qRGgmF2fLj R3o7k/ThYLPKX9tyarsrgKG64PmuuLc2q3myt6JMbJdJyg== -----END CERTIFICATE-----
Modified by cor-el
thank you, so it appears the affected device is in an enterprise environment where the certificates of legitimate websites are replaced with a different one in order to be able to monitor secure network traffic. it's probably best to get in contact with your it department on how to fix this issue and set up firefox to work in this kind of environment.
Also: https://twitter.com/
Peer’s Certificate issuer is not recognized.
HTTP Strict Transport Security: true HTTP Public Key Pinning: true
Certificate chain:
-----BEGIN CERTIFICATE----- MIIF9zCCBN+gAwIBAgIRAOraTJHvo7NxYHmupn2dAwAwDQYJKoZIhvcNAQELBQAw XTELMAkGA1UEBhMCVVMxCzAJBgNVBAgTAk9IMRMwEQYDVQQHEwpDaW5jaW5uYXRp MQ4wDAYDVQQKEwVDQ0hNQzELMAkGA1UECxMCSVMxDzANBgNVBAMTBnNzbHJzYTAe Fw0xNjAzMDkwMDAwMDBaFw0xODAzMTQxMjAwMDBaMIIBITEdMBsGA1UEDwwUUHJp dmF0ZSBPcmdhbml6YXRpb24xEzARBgsrBgEEAYI3PAIBAxMCVVMxGTAXBgsrBgEE AYI3PAIBAhMIRGVsYXdhcmUxEDAOBgNVBAUTBzQzMzc0NDYxEjAQBgNVBAkTCVN1 aXRlIDkwMDEXMBUGA1UECRMOMTM1NSBNYXJrZXQgU3QxDjAMBgNVBBETBTk0MTAz MQswCQYDVQQGEwJVUzETMBEGA1UECBMKQ2FsaWZvcm5pYTEWMBQGA1UEBxMNU2Fu IEZyYW5jaXNjbzEWMBQGA1UEChMNVHdpdHRlciwgSW5jLjEZMBcGA1UECxMQVHdp dHRlciBTZWN1cml0eTEUMBIGA1UEAxMLdHdpdHRlci5jb20wggEiMA0GCSqGSIb3 DQEBAQUAA4IBDwAwggEKAoIBAQDB25Mpz7noXHixKwOb1fKeIOg4Q7eODlI+bvpP 47I73G1d09ztEVwUTx91HSMV6kIwk7Ssp2Sml0/qCt7YaBZ+u6dOThy6M2twrUBR hvHLNlNyTFmlA9pMAlqd9Ml5ZaiBeNL6l7hPM6YjVSpCx8wuh+Dyv8omTj9oN6GA +Gth2wE7utImIRjSrLd989ZGlgZfw06RneTO0cstlFTSutXz5MMt/u7V/Qd/J/A8 3s4kAJkw4PLW7RKhmVeCmDU2NXBRY4o8yxS3pg0slOGHgInbbpEwHzxMo9G2nyXI VGkTrAZpghP5mp56RwWmWRDXFQDXOhMolItO9Yl3YpijukB1AgMBAAGjggHqMIIB 5jAnBgNVHREEIDAeggt0d2l0dGVyLmNvbYIPd3d3LnR3aXR0ZXIuY29tMA4GA1Ud DwEB/wQEAwIFoDAdBgNVHSUEFjAUBggrBgEFBQcDAQYIKwYBBQUHAwIwDAYDVR0T AQH/BAIwADCCAXwGCisGAQQB1nkCBAIEggFsBIIBaAFmAHYApLkJkLQYWBSHuxOi zGdwCjw1mAT5G9+443fNDsgN3BAAAAFTXYBS2QAABAMARzBFAiAmQgPcGY5MhyUc t1EwmJ8CNtZv1FykV1nO1EvWq8evKgIhALStVGTA5dsEbf6NTsSJ8xXUAkPtkEyL y2x3ubJV7um6AHUAaPaY+B9kgr46jO65KB1M/HFRXWeT1ETRCmesu09P+8QAAAFT XYBSnAAABAMARjBEAiBhegBUPEygPAKpLVGf+OSSbimBwiBSJKnD1iCAy1iGZgIg OT1VFeQQQjNgCnHvwnlwsoptcteNIP+EcYIWFurDQjcAdQBWFAaaL9fC7NP14b1E sj7HRna5vJkRXMDvlJhV1onQ3QAAAVNdgFOmAAAEAwBGMEQCIF1DNZAUVtm0xgKl b8v2g6GE63SrzCOseadBRdkvoxppAiBZgFg1x1f2AYuLYUvBxmXN4lQoecMGghjN 5M7RGlGJkDANBgkqhkiG9w0BAQsFAAOCAQEANRZ2YRXh0w9XUpERLHsUTcjm/lQM us8REZvUbEgKNzLjMx144IYfoF18nyZB2LUBLCqsHJChmU5JxDerXp9xf+eHrG1/ qtusMPTWtoYd+Pdmhpu2k4CgAPp79X3CNeeP5POCJMStTrTPhxrFAEPnaV99CIC+ HLBp7ykvEmw9cA1OmJEOp3Y2rJgEiHI2/p13rzLYA5GzPLcDnuP9vb98+HY20Tzs DzwYSScQkKakxx2sVjuBsGXP/IRCPyfAVuNhePEaRFfJyfze/onh5NF/p5WqieCA DpeBubN2dGMX0d6YDlCUYWTpKnd3/eEjonrzoGmtrhD0/VgDf1ivVoL9oA== -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- MIIEDjCCAvagAwIBAgITHgAAAAkpP1rIGhAhsQAAAAAACTANBgkqhkiG9w0BAQsF ADAWMRQwEgYDVQQDEwtDQ0hNQ1Jvb3RDQTAeFw0xNjAzMjkxODQ5MThaFw0yNjAz MjkxODU5MThaMF0xCzAJBgNVBAYTAlVTMQswCQYDVQQIEwJPSDETMBEGA1UEBxMK Q2luY2lubmF0aTEOMAwGA1UEChMFQ0NITUMxCzAJBgNVBAsTAklTMQ8wDQYDVQQD EwZzc2xyc2EwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQCtrkNcOaN0 bjC0xaVBsKAmIE9ra+NF7+opGjmhqd+wIpIAOAp5Z98s3t/4PM8tN+yDT6Q0J9t+ 9+uVv7eGKBJTl1IYKYqXH9YMTnXiP02+sSqXvn42PxMmdg1aH6fyW7v98nUSb0pD +OyAfg4QMhwO23DcdsDqFRoI5uEqAHB4WgTV1lXh+N6dr4OStuVk0NDNZyc1+2Ig 04Kub6sjYyZtSu+PWyR1nh7379snjCw+oB8NUNE5QjUt3I1krTFCOK3XJUVBu0PO uO10DJVc62/wiZvzHuqtyNzlj4aFVo/cT0MHKyj/hV3LvpYoJMSmlWWecBvtVF4o NC0jHri26NmZAgMBAAGjggEMMIIBCDAPBgNVHRMBAf8EBTADAQH/MAsGA1UdDwQE AwIBhjAdBgNVHQ4EFgQUaWftqO+8ODDGPzxlJIrK4E4HYsMwHwYDVR0jBBgwFoAU YP+53X8HxPBPN5jVJe+i4UUevbowQAYDVR0fBDkwNzA1oDOgMYYvaHR0cDovL2Ny bC5jY2htYy5vcmcvY2VydGVucm9sbC9DQ0hNQ1Jvb3RDQS5jcmwwSwYIKwYBBQUH AQEEPzA9MDsGCCsGAQUFBzAChi9odHRwOi8vY3JsLmNjaG1jLm9yZy9jZXJ0ZW5y b2xsL0NDSE1DUm9vdENBLmNydDAZBgkrBgEEAYI3FAIEDB4KAFMAdQBiAEMAQTAN BgkqhkiG9w0BAQsFAAOCAQEAgUtNspfKPLbrW9PxefsOoxpGQn2Y1I7e+OWbxgDq Tyz1CjprxaWo7ttricpw5S1hscc+gzTIZQ0Yw9rOFljD4JbimhgiEXck5OYUuFli 6AfMNNJ6YykVuE4y8zd16fGOcIxoJETEDjPnCkUfuPhGFcYpLVvVAIe/8lwIw+ju WzRyeagAsbJSP5Lu08Vjk9YabT70HiEj2QXrEuwj2qPpvGg/NXhJmivFG5HyJXLg 7ZrBWoyJOBQmbNkzJ2sWunQQXC783nBfPo2iBtGFJEIz0TLH66G1O5qRGgmF2fLj R3o7k/ThYLPKX9tyarsrgKG64PmuuLc2q3myt6JMbJdJyg== -----END CERTIFICATE-----
Modified by cor-el
same issue with twitter - that's no valid certificate from twitter you are seeing there but it's actually issued by:
Common Name (CN) sslrsa Organizational Unit (OU) IS Organization (O) CCHMC Locality (L) Cincinnati State (ST) OH Country (C) US
Ok, so you are saying my work is blocking it? But they only block it in Firefox? I guess I'll just have to start using Chrome :(
Chosen Solution
no, your work is not blocking it, but they are intercepting/monitoring every secure connection you are opening - your firefox isn't properly configured to work with that apparently and therefore gives you an errors, because it cannot validate the "fake" certificates. again, your it department should be able to help out with that