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Since last thursday thunderbird, Could not connect to server (email address) the connection was refused, this error message appears when I go to any inbox

Posted

For six days now my thunderbird client won't connect to the mail servers this error message pops up when i click on inbox of any email address as I have several differant accounts from differant email providers I have been using thunderbird with the same accounts for several years without problems (Could not connect to server (any of my email addresses) the connection was refused) I am running windows 10 o/s, I believe that thunderbird updated last week, could it be that update has caused a problem, Hammy100.

For six days now my thunderbird client won't connect to the mail servers this error message pops up when i click on inbox of any email address as I have several differant accounts from differant email providers I have been using thunderbird with the same accounts for several years without problems (Could not connect to server (any of my email addresses) the connection was refused) I am running windows 10 o/s, I believe that thunderbird updated last week, could it be that update has caused a problem, Hammy100.

Chosen solution

Well I just opened AVG to check that and it was stopping thunderbird from working allowed thunderbird and its started working again must have been after avg last updated so thanks Matt you put me on the right track didn't think of the antivirus blocking it cheers mate if Icould get you a drink I would thanks mate, Neil

Read this answer in context 1
Matt
  • Top 10 Contributor
  • Moderator
2895 solutions 19562 answers

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
In order for us to better investigate this issue you need to add a little more non-personal information. Please add the troubleshooting information to your post To find the Troubleshooting information: * Open Help (or click on three-line-icon and select Help) * Choose Troubleshooting Information * Use the button Copy to clipboard to select all. Do not check box "Include account names"! * Paste this in your post. Please also add the result of these troubleshooting steps to your post *Does Thunderbird work in TB Safe mode (see [http://mzl.la/1k5DWjq Thunderbird Safe Mode])? *Do you use anti-virus and firewall software? What is the version?

Question owner

Thanks Matt

 Application Basics
   Name: Thunderbird
   Version: 45.6.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20161222195647
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account8:
     INCOMING: account8, , (imap) mail.webplus.net:143, plain, passwordCleartext
     OUTGOING: , smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true
   account9:
     INCOMING: account9, , (imap) mail.webplus.net:143, plain, passwordCleartext
     OUTGOING: , smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true
   account10:
     INCOMING: account10, , (imap) imap.gmx.com:143, plain, passwordCleartext
     OUTGOING: , smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true
   account12:
     INCOMING: account12, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true
   account13:
     INCOMING: account13, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
 Crash Reports
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   Colour Folders, 1.1, true, colorfolders@fisheater.com
   Lightning, 4.7.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Manually sort folders, 1.1.1, true, tbsortfolders@xulforum.org
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 Graphics
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     Device ID: 0x0f31
     Adapter RAM: Unknown
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     ClearType Parameters: ClearType parameters not found
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 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
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     Version in use
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     3.21.3 Basic ECC
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     3.21.3 Basic ECC
Thanks Matt Application Basics Name: Thunderbird Version: 45.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20161222195647 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account8: INCOMING: account8, , (imap) mail.webplus.net:143, plain, passwordCleartext OUTGOING: , smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true account9: INCOMING: account9, , (imap) mail.webplus.net:143, plain, passwordCleartext OUTGOING: , smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true account10: INCOMING: account10, , (imap) imap.gmx.com:143, plain, passwordCleartext OUTGOING: , smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true account12: INCOMING: account12, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true account13: INCOMING: account13, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true Crash Reports Extensions Colour Folders, 1.1, true, colorfolders@fisheater.com Lightning, 4.7.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Manually sort folders, 1.1.1, true, tbsortfolders@xulforum.org Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.6.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas 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Question owner

I have tried it in safe mode same results no connection and my Anti Virus is AVG Zen Build: 1.113.2.500020 + Malwarebytes Anti-Malware 2.2.1.1043 free version ok Matt!

I have tried it in safe mode same results no connection and my Anti Virus is AVG Zen Build: 1.113.2.500020 + Malwarebytes Anti-Malware 2.2.1.1043 free version ok Matt!
Matt
  • Top 10 Contributor
  • Moderator
2895 solutions 19562 answers

some doozy issues here for sending, but you do not mention that.

Receiving.

First web plus.

They say here http://support.serif.com/kb/a554/how-to-use-your-webplus_net-email-address-with-other.aspx

First you'll need to collect the following information:

   Username (this is your email address)
   Password
   Incoming mail server* i.e. mail.yourdomainname.com
   Outgoing mail server* i.e. mail.yourdomainname.com
  • If you've got the silver hosting package, your incoming and outgoing mail server will be mail.webplus.net.

Depending on how you want to send and receive your emails, you will need to choose an account type: POP3 or IMAP. Once you've decided which one you want to use, please make a note of the following port numbers:

   POP3: Incoming port 110, Outgoing port 25
   IMAP: Incoming port 143, Outgoing port 25

So accounts 8 and 9 need to have both their incoming and outgoing server information corrected in account settings.

Account 10 need to have it's incoming and outgoing settings corrected as per https://support.gmx.com/pop-imap/imap/server.html

Account 12 needs to have it's outgoing server corrected to use the same server settings as account 13, but not the same username. So an additional outgoing server will probably have to be created.

Incoming server setting are in server settings. Outgoing server settings are in outgoing server (SMTP) The outgoing server used by an account is specified in the general account information above server settings in the list. (you click the account name.)

Once all that is corrected, perhaps it will work, unless there is something else wrong, like AVG screwing up.

some doozy issues here for sending, but you do not mention that. Receiving. First web plus. They say here http://support.serif.com/kb/a554/how-to-use-your-webplus_net-email-address-with-other.aspx First you'll need to collect the following information: Username (this is your email address) Password Incoming mail server* i.e. mail.yourdomainname.com Outgoing mail server* i.e. mail.yourdomainname.com *If you've got the silver hosting package, your incoming and outgoing mail server will be mail.webplus.net. Depending on how you want to send and receive your emails, you will need to choose an account type: POP3 or IMAP. Once you've decided which one you want to use, please make a note of the following port numbers: POP3: Incoming port 110, Outgoing port 25 IMAP: Incoming port 143, Outgoing port 25 So accounts 8 and 9 need to have both their incoming and outgoing server information corrected in account settings. Account 10 need to have it's incoming and outgoing settings corrected as per https://support.gmx.com/pop-imap/imap/server.html Account 12 needs to have it's outgoing server corrected to use the same server settings as account 13, but not the same username. So an additional outgoing server will probably have to be created. Incoming server setting are in server settings. Outgoing server settings are in outgoing server (SMTP) The outgoing server used by an account is specified in the general account information above server settings in the list. (you click the account name.) Once all that is corrected, perhaps it will work, unless there is something else wrong, like AVG screwing up.

Chosen Solution

Well I just opened AVG to check that and it was stopping thunderbird from working allowed thunderbird and its started working again must have been after avg last updated so thanks Matt you put me on the right track didn't think of the antivirus blocking it cheers mate if Icould get you a drink I would thanks mate, Neil

Well I just opened AVG to check that and it was stopping thunderbird from working allowed thunderbird and its started working again must have been after avg last updated so thanks Matt you put me on the right track didn't think of the antivirus blocking it cheers mate if Icould get you a drink I would thanks mate, Neil
Marion88 0 solutions 4 answers

I'm having the same problem trying to enter my google details on Thunderbird. I use Windows defender? The Google sign in box pops up but will not move on with the next prompt after entering my email address. Hence can't connect to gmail server.

I'm having the same problem trying to enter my google details on Thunderbird. I use Windows defender? The Google sign in box pops up but will not move on with the next prompt after entering my email address. Hence can't connect to gmail server.