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Firefox crashes

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  • 1 has this problem
  • 6 views
  • Last reply by jscher2000

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Firefox crashes several times a day. I reinstalled it.

I Removed the cache2 folder from disk* The setting is "Use system proxy settings"

I use Kaspersky Internet security and do not have a problem when using Chrome.

1/5/17   5:05 PM  Accessibility: Active
AdapterDeviceID: 0x191b
AdapterDriverVersion: 20.19.15.4454
AdapterSubsysID: 07061028
AdapterVendorID: 0x8086
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:50.1.0,87677a2c52b84ad3a151a4a72f5bd3c4%40jetpack:8.698.584,jid1-ZAdIEUB7XOzOJw%40jetpack:1.0.0,aushelper%40mozilla.org:1.0,e10srollout%40mozilla.org:1.5,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0,light_plugin_F6F079488B53499DB99380A7E11A93F6%40kaspersky.com:5.0.141-4-20161031140250,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:6.2.0
AddonsShouldHaveBlockedE10s: 1
AsyncPluginInit: 0
AvailablePageFile: 9220308992
AvailablePhysicalMemory: 9516052480
AvailableVirtualMemory: 453963776
BIOS_Manufacturer: Dell Inc.
BlockedDllList: 
BreakpadReserveAddress: 390594560
BreakpadReserveSize: 67108864
BuildID: 20161208153507
CPUMicrocodeVersion: 0x84
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1483653933
E10SCohort: disqualified-test
EMCheckCompatibility: true
Email: rflexible1@gmail.com
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1481808993
JSOutOfMemory: Reported
MozCrashReason: MOZ_CRASH(OOM)
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x191b, AdapterSubsysID: 07061028, AdapterDriverVersion: 20.19.15.4454
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x139b, AdapterSubsysID2: 07061028, AdapterDriverVersion2: 21.21.13.7306FP(D000-L10010-W00000000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ DXVA2D3D11? DXVA2D3D11+ 
OOMAllocationSize: 2
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 276773
StartupTime: 1483628731
SystemMemoryUsePercentage: 44
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20161208153507","version":"50.1.0","vendor":"Mozilla","platformVersion":"50.1.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16257,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2592,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":576,"installYear":2016},"hdd":{"profile":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"},"binary":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"},"system":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 530","vendorID":"0x8086","deviceID":"0x191b","subsysID":"07061028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4454","driverDate":"5-4-2016","GPUActive":true},{"description":"NVIDIA GeForce GTX 960M","vendorID":"0x10de","deviceID":"0x139b","subsysID":"07061028","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvd3dumx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvwgf2umx C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvd3dum,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvwgf2um","driverVersion":"21.21.13.7306","driverDate":"10-1-2016","GPUActive":false}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":false,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>"},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16812,"resetDate":17166},"addons":{"activeAddons":{"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com":{"blocklisted":false,"description":"Your protection on the Internet with extension from Kaspersky Lab","name":"Kaspersky Protection","userDisabled":false,"appDisabled":false,"version":"5.0.141-4-20161031140250","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":17142,"updateDay":17142,"signedState":2,"isSystem":false},"87677a2c52b84ad3a151a4a72f5bd3c4@jetpack":{"blocklisted":false,"description":"Check your spelling and grammar as you type. Boost your credibility everywhere you write!","name":"Grammarly for Firefox","userDisabled":false,"appDisabled":false,"version":"8.698.584","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17167,"updateDay":17167,"signedState":2,"isSystem":false},"jid1-ZAdIEUB7XOzOJw@jetpack":{"blocklisted":false,"description":"DuckDuckGo Plus","name":"DuckDuckGo Plus","userDisabled":false,"appDisabled":false,"version":"1.0.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17167,"updateDay":17167,"signedState":2,"isSystem":false},"{b9db16a4-6edc-47ec-a1f4-b86292ed211d}":{"blocklisted":false,"description":"Download Videos from the Web","name":"Video DownloadHelper","userDisabled":false,"appDisabled":false,"version":"6.2.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17169,"updateDay":17169,"signedState":2,"isSystem":false}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"50.1.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144},"activePlugins":[{"name":"AdobeExManDetect","version":"1.1.0.0","description":"A plugin to detect whether the Adobe Extension Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeexmandetect"],"updateDay":16042},{"name":"AdobeAAMDetect","version":"3.0.0.0","description":"Creative Cloud Desktop Plugin.v_3_0_0_0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":17099},{"name":"Adobe Acrobat","version":"15.20.20039.7108","description":"Adobe PDF Plug-In For Firefox and Netscape 15.20.20039","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":17074},{"name":"Google Update","version":"1.3.32.7","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":17151},{"name":"NVIDIA 3D VISION","version":"7.17.13.7306","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":17075},{"name":"NVIDIA 3D Vision","version":"7.17.13.7306","description":"NVIDIA 3D Vision plugin for Mozilla browsers"

Modified by cor-el

All Replies (1)

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rflexible said

Firefox crashes several times a day.
I reinstalled it.
I Removed the cache2 folder from disk
The setting is "Use system proxy settings"
I use Kaspersky Internet security and do not have a problem when using Chrome.

This is a follow up to: https://support.mozilla.org/questions/1152382

It would be better to continue in that thread to keep the discussion together.