Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 29 replies
  • 3 have this problem
  • 109 views
  • Last reply by rflexible

more options

Firefox updated has several crashes each day since about 12/24/16. Crash reports sent.Submitted Crash Reports Report ID Date Submitted bp-ed8ea667-4a06-489e-9d7a-f0aea2161231 12/31/2016 4:52 PM bp-fbe2a8e1-775f-460c-94ab-ba9ea2161229 12/28/2016 8:32 PM bp-3318fcd7-2bf0-48da-bfe5-bcdb12161228 12/27/2016 11:11 PM bp-6e15a25f-ad99-4828-9fd9-8a79e2161226 12/26/2016 10:13 AM bp-5d3b6bb5-a685-4f14-9475-467a92161225 12/25/2016 3:08 PM bp-eac87725-f134-4737-a36a-7e64e2161225 12/25/2016 12:24 PM bp-24e53804-98eb-4279-8f91-2f6ba2161121 11/20/2016 10:11 PM 12a7db0a-96d9-45ae-894b-488c72614ae1 7/25/2016 3:01 PM 7bc6f271-b64d-4405-a52d-6e6ea94a6e57 6/20/2016 5:17 PM 53d082d6-1d9f-44a6-9a3f-d1a70f6daba8 4/4/2016 11:50 PM bp-f4e404b7-790a-485b-bd92-71ea82160310 3/10/2016 5:16 PM

Application Basics
------------------
Name: Firefox
Version: 50.1.0
Build ID: 20161208153507
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
OS: Windows_NT 10.0
Multiprocess Windows: 0/1 (Disabled by add-ons)
Safe Mode: true

Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-ed8ea667-4a06-489e-9d7a-f0aea2161231
Submitted: 12 minutes ago

Report ID: bp-fbe2a8e1-775f-460c-94ab-ba9ea2161229
Submitted: 3 days ago

All Crash Reports

Extensions
----------
Name: Application Update Service Helper
Version: 1.0
Enabled: true
ID: aushelper@mozilla.org

Name: Multi-process staged rollout
Version: 1.5
Enabled: true
ID: e10srollout@mozilla.org

Name: Pocket
Version: 1.0.5
Enabled: true
ID: firefox@getpocket.com

Name: Web Compat
Version: 1.0
Enabled: true
ID: webcompat@mozilla.org

Name: DuckDuckGo Plus
Version: 1.0.0
Enabled: false
ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: Grammarly for Firefox
Version: 8.698.584
Enabled: false
ID: 87677a2c52b84ad3a151a4a72f5bd3c4@jetpack

Name: Kaspersky Protection
Version: 5.0.141-4-20161031140250
Enabled: false
ID: light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com

Graphics
--------
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL Renderer: WebGL is currently disabled.
WebGL2 Renderer: (no info)
Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Audio Backend: wasapi
DirectWrite: false (10.0.14393.351)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 530
Vendor ID: 0x8086
Device ID: 0x191b
Driver Version: 20.19.15.4454
Driver Date: 5-4-2016
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 07061028
RAM: Unknown
GPU #2
Active: No
Description: NVIDIA GeForce GTX 960M
Vendor ID: 0x10de
Device ID: 0x139b
Driver Version: 21.21.13.7306
Driver Date: 10-1-2016
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_96feac2ff3979cc1\nvwgf2um
Subsys ID: 07061028
RAM: 4096
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
Decision Log
HW_COMPOSITING:
blocked by runtime: Acceleration blocked by safe-mode
D3D11_COMPOSITING:
unavailable by default: Hardware compositing is disabled
D3D9_COMPOSITING:
unavailable by default: Hardware compositing is disabled
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled

Important Modified Preferences
------------------------------
accessibility.lastLoadDate: 1483221792
accessibility.loadedInLastSession: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 2
browser.download.folderList: 2
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 8
browser.privatebrowsing.autostart: true
browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030
browser.startup.homepage: google.com
browser.startup.homepage_override.buildID: 20161208153507
browser.startup.homepage_override.mstone: 50.1.0
browser.tabs.remote.autostart.2: true
browser.tabs.remote.disabled-for-a11y: true
dom.apps.lastUpdate.buildID: 20161019084923
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
dom.mozApps.used: true
dom.push.userAgentID: faabe5f401b64634adb07718141028a8
extensions.lastAppVersion: 50.1.0
font.internaluseonly.changed: true
gfx.crash-guard.d3d11layers.appVersion: 50.1.0
gfx.crash-guard.d3d11layers.deviceID: 0x191b
gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4454
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.: 2
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
media.benchmark.vp9.fps: 185
media.benchmark.vp9.versioncheck: 1
media.gmp-eme-adobe.abi: x86-msvc-x64
media.gmp-eme-adobe.lastUpdate: 1462631758
media.gmp-eme-adobe.version: 17
media.gmp-gmpopenh264.abi: x86-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1471527157
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20161208153507
media.gmp-manager.lastCheck: 1483220965
media.gmp-widevinecdm.abi: x86-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1475159498
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.webrtc.debug.aec_log_dir: C:\Users\david\AppData\Local\Temp
media.webrtc.debug.log_file: C:\Users\david\AppData\Local\Temp\WebRTC.log
media.youtube-ua.override.to: 43
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1482717642
places.history.expiration.transient_current_max_pages: 63295
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 1
print.printer_Canon_MX890_series_FAX_WS.print_bgcolor: false
print.printer_Canon_MX890_series_FAX_WS.print_bgimages: false
print.printer_Canon_MX890_series_FAX_WS.print_evenpages: true
print.printer_Canon_MX890_series_FAX_WS.print_footercenter:
print.printer_Canon_MX890_series_FAX_WS.print_footerleft: &PT
print.printer_Canon_MX890_series_FAX_WS.print_footerright: &D
print.printer_Canon_MX890_series_FAX_WS.print_headercenter:
print.printer_Canon_MX890_series_FAX_WS.print_headerleft: &T
print.printer_Canon_MX890_series_FAX_WS.print_headerright: &U
print.printer_Canon_MX890_series_FAX_WS.print_in_color: true
print.printer_Canon_MX890_series_FAX_WS.print_margin_bottom: 0.5
print.printer_Canon_MX890_series_FAX_WS.print_margin_left: 0.5
print.printer_Canon_MX890_series_FAX_WS.print_margin_right: 0.5
print.printer_Canon_MX890_series_FAX_WS.print_margin_top: 0.5
print.printer_Canon_MX890_series_FAX_WS.print_oddpages: true
print.printer_Canon_MX890_series_FAX_WS.print_orientation: 0
print.printer_Canon_MX890_series_FAX_WS.print_reversed: false
print.printer_Canon_MX890_series_FAX_WS.print_scaling: 1.00
print.printer_Canon_MX890_series_FAX_WS.print_shrink_to_fit: true
print.printer_Canon_MX890_series_Printer_WS.print_bgcolor: false
print.printer_Canon_MX890_series_Printer_WS.print_bgimages: false
print.printer_Canon_MX890_series_Printer_WS.print_duplex: -437918235
print.printer_Canon_MX890_series_Printer_WS.print_edge_bottom: 0
print.printer_Canon_MX890_series_Printer_WS.print_edge_left: 0
print.printer_Canon_MX890_series_Printer_WS.print_edge_right: 0
print.printer_Canon_MX890_series_Printer_WS.print_edge_top: 0
print.printer_Canon_MX890_series_Printer_WS.print_evenpages: true
print.printer_Canon_MX890_series_Printer_WS.print_footercenter:
print.printer_Canon_MX890_series_Printer_WS.print_footerleft: &PT
print.printer_Canon_MX890_series_Printer_WS.print_footerright: &D
print.printer_Canon_MX890_series_Printer_WS.print_headercenter:
print.printer_Canon_MX890_series_Printer_WS.print_headerleft: &T
print.printer_Canon_MX890_series_Printer_WS.print_headerright: &U
print.printer_Canon_MX890_series_Printer_WS.print_in_color: true
print.printer_Canon_MX890_series_Printer_WS.print_margin_bottom: 0.5
print.printer_Canon_MX890_series_Printer_WS.print_margin_left: 0.5
print.printer_Canon_MX890_series_Printer_WS.print_margin_right: 0.5
print.printer_Canon_MX890_series_Printer_WS.print_margin_top: 0.5
print.printer_Canon_MX890_series_Printer_WS.print_oddpages: true
print.printer_Canon_MX890_series_Printer_WS.print_orientation: 0

Modified by cor-el

All Replies (20)

more options

Sorry to hear about the crashes. The six newest (linked) reports all involve Windows not supplying Firefox with requested memory (out of memory), not because memory is full but perhaps because it is fragmented ("small" OOM). Other than that, there doesn't seem to be a consistent set of events leading up to the crash.

In three cases, Firefox appears to be working with the disk cache. In other cases:

  • Checking an address against a list of known bad sites?
  • Clearing some memory (ironic)?
  • Making a request from a proxy server?

Remove the cache2 folder from disk

To address the caching-related crashes, I suggest trying the following as the first step:

While Firefox is not running, type or paste the following into the Windows search box or into the address bar of a Windows Explorer window:

%LOCALAPPDATA%\Mozilla\Firefox\Profiles

That should expand to this:

C:\Users\username\AppData\Local\Mozilla\Firefox\Profiles

(You can navigate there manually, but because AppData is a hidden folder, you may need: http://windows.microsoft.com/en-us/windows/show-hidden-files)

At this point, you may see one folder with a partially random name, or multiple folders. You want to click into the most recently updated folder. Right-click the cache2 folder and either choose Delete or, if you're not sure, choose Rename and give it some other name, like cache2old so Firefox can't find it.

When you start Firefox up again, it should create a new cache2 folder.

more options

One possibly unusual feature of the crashes is that the "Modules" list of each crash lists multiple Kaspersky files:

  • kl_service.dll
  • remote_eka_prague_loader.dll
  • prcore.dll
  • prremote.dll
  • inproc_agent.dll
  • plugins_meta.dll
  • (possibly others, I stopped searched at that point)

In case a change to your Kaspersky software caused this issue, could you check for any available updates?

more options

Are you intentionally using a proxy server? You can review your Firefox connection settings on the Options/Preferences page:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • type or paste about:preferences in the address bar and press Enter/Return

In the left column, click Advanced. On the right side, click the "Network" mini-tab and then the "Settings" button.

The default of "Use system proxy settings" should piggyback on your Internet Explorer/Windows "LAN" settings. You could try "No proxy" to see whether that works any better.

more options

switching to the win64 bit build of firefox will likely help with these sort of crashes: https://www.mozilla.org/en-US/firefox/all/

more options

rflexible said

Reply to scher2000 Dec 31, 2016, 6:54:51 AM
I am using the latest Kaspersky version. I Removed the cache2 folder from disk* The setting is "Use system proxy settings"
Why would the Firefox crashes start about a week ago?

I don't know what is causing your crashes. They don't match the pattern of the most common ones users ask about.

If Kaspersky is the culprit, I'm sure we'll start to see more of these. Have you been using their "secure browser" feature?

Connection: Did you try "No proxy"?

more options

Saw your reply in https://support.mozilla.org/questions/1153103:

Firefox crashes several times a day.
I reinstalled it.
I Removed the cache2 folder from disk
The setting is "Use system proxy settings"
I use Kaspersky Internet security and do not have a problem when using Chrome.

Thank you for testing the cache folder removal. No change?

Can you please try "No proxy" for the connection setting to see whether that makes any difference?

Also, could you post some fresh crash report IDs after all the changes you've made. As always, they should be available on the about:crashes page or you can click through to the crash-stats server and copy full addresses from the address bar once the report displays.

more options

The crash reports you posted are OOM (out-of-memory) crash reports where not enough free memory is available. This can indicate that the memory is fragmented and no consistent memory blocks that are large enough are available. You can try to close down as much programs as possible, especially program you start at boot time to ensure that enough free memory is available.

Did you try to disable hardware acceleration in Firefox?

You can check for issues caused by plugins.

more options

I don't see about addons at menu (top right ) and it is not under options or addons

I just tried https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration and will restart

more options

Still crashing today and yesterday Removed temp files. 9 GB of memory available ran windows memory diagnostic- no problem crash report today:


Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:50.1.0,jid1-ZAdIEUB7XOzOJw%40jetpack:1.0.0,aushelper%40mozilla.org:1.0,e10srollout%40mozilla.org:1.5,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0,light_plugin_F6F079488B53499DB99380A7E11A93F6%40kaspersky.com:5.0.141-4-20161031140250 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 15106928640 AvailablePhysicalMemory: 5103587328 AvailableVirtualMemory: 410226688 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 336920576 BreakpadReserveSize: 67108864 BuildID: 20161208153507 CPUMicrocodeVersion: 0x84 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1484001161 E10SCohort: disqualified-test EMCheckCompatibility: true Email: rflexible1@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1481808993 MozCrashReason: MOZ_CRASH(OOM) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x191b, AdapterSubsysID: 07061028, AdapterDriverVersion: 20.19.15.4454 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x139b, AdapterSubsysID2: 07061028, AdapterDriverVersion2: 21.21.13.7306FP(D100-L11010-W00000000-T0000) OOMAllocationSize: 4914 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 4002 StartupTime: 1483999769 SystemMemoryUsePercentage: 70 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20161208153507","version":"50.1.0","vendor":"Mozilla","platformVersion":"50.1.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16257,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2592,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":576,"installYear":2016},"hdd":{"profile":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"},"binary":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"},"system":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics 530","vendorID":"0x8086","deviceID":"0x191b","subsysID":"07061028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4454","driverDate":"5-4-2016","GPUActive":true},{"description":"NVIDIA GeForce GTX 960M","vendorID":"0x10de","deviceID":"0x139b","subsysID":"07061028","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvd3dumx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvwgf2umx C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvd3dum,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdmi.inf_amd64_96feac2ff3979cc1\\nvwgf2um","driverVersion":"21.21.13.7306","driverDate":"10-1-2016","GPUActive":false}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":true,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":false,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","gfx.direct2d.disabled":true,"layers.acceleration.disabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16812,"resetDate":17166},"addons":{"activeAddons":{"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144,"isSystem":true},"light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com":{"blocklisted":false,"description":"Your protection on the Internet with extension from Kaspersky Lab","name":"Kaspersky Protection","userDisabled":false,"appDisabled":false,"version":"5.0.141-4-20161031140250","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":17142,"updateDay":17142,"signedState":2,"isSystem":false},"jid1-ZAdIEUB7XOzOJw@jetpack":{"blocklisted":false,"description":"DuckDuckGo Plus","name":"DuckDuckGo Plus","userDisabled":false,"appDisabled":false,"version":"1.0.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17167,"updateDay":17167,"signedState":2,"isSystem":false}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"50.1.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17144,"updateDay":17144},"activePlugins":[{"name":"AdobeExManDetect","version":"1.1.0.0","description":"A plugin to detect whether the Adobe Extension Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeexmandetect"],"updateDay":16042},{"name":"AdobeAAMDetect","version":"3.0.0.0","description":"Creative Cloud Desktop Plugin.v_3_0_0_0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":17099},{"name":"Adobe Acrobat","version":"15.20.20039.7108","description":"Adobe PDF Plug-In For Firefox and Netscape 15.20.20039","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":17074},{"name":"Google Update","version":"1.3.32.7","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":17151},{"name":"NVIDIA 3D VISION","version":"7.17.13.7306","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":17075},{"name":"NVIDIA 3D Vision","version":"7.17.13.7306","description":"NVIDIA 3D Vision plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["image/jps","image/pns","image/mpo"],"updateDay":17075},{"name":"Microsoft Office 2016","version":"16.0.7571.7063","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":17139},{"name":"Java(TM) Platform SE 8 U112","version":"11.112.2.15","description":"Next Generation Java Plug-in 11.112.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version

more options

Hi rflexible, instead of pasting crash data, could you paste the latest crash report IDs so the data can be viewed in a readable format on the crash stats server?

more options

Where do I get the ID?

more options

I meant the latest long codes similar to the ones you posted in your original question. The support article "Firefox crashes - asking for support" has the steps to get those crash report IDs from the about:crashes page or from disk.

more options

d4b7d108-1e85-46dc-a95d-a9731adb44ff

https://crash-stats.mozilla.com/about/throttling

more options

Throttling is annoying. Can you try submitting it again -- I think clicking the link on the about:crashes page is supposed to do that.

more options
more options

Hi rflexible, it's another "Out of Memory" error. The crash occurred while loading an image, but I can't tell whether that is significant, or whether Windows just had no more 4.8KB blocks of contiguous memory available for any purpose due to memory fragmentation.

You mentioned having a large amount of RAM installed. If you don't use plugins other than Flash and Silverlight (i.e., you don't need Java, VLC, Google Talk, etc.), you might try the 64-bit version of Firefox for Windows to see whether it's ability to use a larger memory space is helpful. There is a support article if you want to try it: How to switch from 32-bit to 64-bit Firefox.

more options

Latest crash report bp-9f3aa8f1-8dc9-481b-a864-6f18c2170122

Thank you again for your assistance.

more options

That last bug report could be a problem with IndexedDB (local storage) and having used the same profile with a 32 bit and a 64 bit version. You can try to delete the storage folder in the profile folder. If this doesn't help then try a new profile.

You can use this button to go to the current Firefox profile folder:

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

An earlier suggestion was to download the 64 bit version. I see an x64 and an x86 version. should I remove one of them?

more options

Try to create a new profile to see if that has effect.

  1. 1
  2. 2