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Certain Add-ons disappear from toolbar after browser reopens.

Posted

I have added the following add-ons to my browser toolbar, but when I close and re-open Firefox they are removed from there and I have to go into the "Customize" menu to out them back. If I put them in the "More" menu, they don't disappear.

I have other add-ons that do not disappear. How can I make the ones listed below stay in the browser toolbar?

The add-ons are: Pocket, 1Password and Share This Page.

Thanks

I have added the following add-ons to my browser toolbar, but when I close and re-open Firefox they are removed from there and I have to go into the "Customize" menu to out them back. If I put them in the "More" menu, they don't disappear. I have other add-ons that do not disappear. How can I make the ones listed below stay in the browser toolbar? The add-ons are: Pocket, 1Password and Share This Page. Thanks

Additional System Details

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 24.0 r0
  • 5.1.50428.0

Application

  • Firefox 50.1.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.1.0/Darwin/en-US/

Extensions

  • 1Password 4.6.2 (onepassword4@agilebits.com)
  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Awesome Screenshot - Capture, Annotate & More 3.0.14 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • DownThemAll! 3.0.8 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Evernote Web Clipper 6.10.2.0 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Papaly Add-on 3.1.4 (jid1-VZRxHzbjm7uqBQ@jetpack)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • RSS Feed Icon in Navbar 0.2 ({963162af-4179-4365-b207-8d0b078b58c3})
  • Tab Groups 2.1.3 (tabgroups@quicksaver)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Quidco Cashback Reminder 2.0.21.1-signed.1-signed (quidcotoolbar@quidco.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x162b
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • crashGuards: []
  • currentAudioBackend: audiounit
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}]}
  • info: {u'TileHeight': 1024, u'TileWidth': 1024, u'AzureFallbackCanvasBackend': u'none', u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webgl2Renderer: (no info)
  • webglRenderer: Intel Inc. -- Intel(R) Iris(TM) Graphics 6100
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17535 solutions 158559 answers

Do you see any error messages in the Browser Console about these extensions in case there is a problem?

You can check for problems with preferences (browser.uiCustomization.state).

Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.

Do you see any error messages in the Browser Console about these extensions in case there is a problem? You can check for problems with preferences (browser.uiCustomization.state). Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases. *http://kb.mozillazine.org/Preferences_not_saved *http://kb.mozillazine.org/Resetting_preferences

Question owner

Thanks Cor-el. It appeared to work for a little while, but when I opened up my browser this morning, the problem had returned. This time, Pocket has remained in the toolbar, but 1Password and Share This Page are still disappearing. I am not seeing any error messages - they just quietly disappear from my toolbar. It's only when I go to use them that I notice them gone.

Thanks Cor-el. It appeared to work for a little while, but when I opened up my browser this morning, the problem had returned. This time, Pocket has remained in the toolbar, but 1Password and Share This Page are still disappearing. I am not seeing any error messages - they just quietly disappear from my toolbar. It's only when I go to use them that I notice them gone.

Question owner

cor-el said

Do you see any error messages in the Browser Console about these extensions in case there is a problem? You can check for problems with preferences (browser.uiCustomization.state).

Also, where do I find browser.uiCustomization.state?

''cor-el [[#answer-947832|said]]'' <blockquote> Do you see any error messages in the Browser Console about these extensions in case there is a problem? You can check for problems with preferences (browser.uiCustomization.state). </blockquote> Also, where do I find browser.uiCustomization.state?
cor-el
  • Top 10 Contributor
  • Moderator
17535 solutions 158559 answers

browser.uiCustomization.state is a pref this is listed on the about:config page. You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

browser.uiCustomization.state is a pref this is listed on the about:config page. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config
Hairy Scot 2 solutions 31 answers

I experience this problem with the icons for VideoDownloadHelper and LastPass. It had been happening for some time with VDH and recently started happening with LastPass.

I experience this problem with the icons for VideoDownloadHelper and LastPass. It had been happening for some time with VDH and recently started happening with LastPass.