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hello i keep getting a message pop up that firefox needs to close, and either click on refresh or safe mode, its happened twice today already, when i click on refresh, it refreshed ok, but as soon as i open firefox again, i have the same message pop up, the only way i have manged to get it to work again, is if i restart the computer, doing this seems to fix it for a while.
any help woul dbe great, im getting pretty fed up with this, and considering using another browser if i cant get this fixed, i have always been a firefox user for many years, but its getting to be a pain in the ass now.
im running windows 10
Modified by the-edmeister
All Replies (1)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.