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Sync error urgent

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  • Last reply by deepesh

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Hello Mozilla Team, I'm Deepesh, fan of mozilla since 2013. Specs: window 7 (32 Bit) I have recovery key with me for firefox desktop sync and it won't showing the option to put recovery key! I have updated the mozilla browser just minutes before, and now its the latest one. I too have account with firfox since 2013 but when I put my email in login screen of sync its showing "account doesn't exist". Please tell me how to recover my data. I have history, bookmarks and all data with this browser now. But if I create a new one will it remove the data in browser? Please fix this issue. Thank you Deepesh

Chosen solution

The currently used Sync version uses the email address and a password to connect to a specific Firefox account. You no longer need to supply a Sync key as that key is derived from the password of the Firefox account and changing the Sync password will invalidate and remove all data stored on the Sync server.

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Chosen Solution

The currently used Sync version uses the email address and a password to connect to a specific Firefox account. You no longer need to supply a Sync key as that key is derived from the password of the Firefox account and changing the Sync password will invalidate and remove all data stored on the Sync server.

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Thank you cor-el for your help. If I sign up for a new account will it removes my cloud data that was in the Firefox servers?

I will try your instructions. And if stuck in somewhere will ask you for help. 

Thank you again. :)

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The old Sync servers that used the Sync Key / Recovery Key doesn't even exist any longer,

The latest version of Sync has a new group of servers, so you would be starting from scratch there.

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Thank you sir, with this suggestIon. Now I'm signing up for sync.