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Tabs on Firefox crashes whenever I have HTML5 running in the background

Posted

After I've updated the Firefox browser to 50.0, I started having issues browsing multiple tabs. Whenever I have a tab that runs HTML5 (Youtube video or Twitch stream), and I'm on other tabs browsing, there is a high chance that my tabs crashes.

It doesn't happen in Safe mode, but even after I've manually disabled the few addons I have, it still crashes (I have no theme to my browser).

https://crash-stats.mozilla.com/report/index/17185f37-b4aa-4b57-8b4b-5f1752161129

After I've updated the Firefox browser to 50.0, I started having issues browsing multiple tabs. Whenever I have a tab that runs HTML5 (Youtube video or Twitch stream), and I'm on other tabs browsing, there is a high chance that my tabs crashes. It doesn't happen in Safe mode, but even after I've manually disabled the few addons I have, it still crashes (I have no theme to my browser). https://crash-stats.mozilla.com/report/index/17185f37-b4aa-4b57-8b4b-5f1752161129

Additional System Details

Installed Plug-ins

  • Foxit Reader Plug-In For Firefox and Netscape
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers

Application

  • Firefox 50.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.0.1/WINNT/en-US/

Extensions

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • BetterTTV 6.8.5 (firefox@betterttv.net)
  • FrankerFaceZ 1.56.0 (jid1-snHdAu6px3p0jA@jetpack)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • uBlock Origin 1.9.16 (uBlock0@raymondhill.net)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 560 Ti
  • adapterDescription2:
  • adapterDeviceID: 0x1200
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3696fe4b96482e60\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3696fe4b96482e60\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3696fe4b96482e60\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3696fe4b96482e60\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3696fe4b96482e60\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3696fe4b96482e60\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3696fe4b96482e60\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3696fe4b96482e60\nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 11-24-2016
  • driverDate2:
  • driverVersion: 21.21.13.7609
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D11 API
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

When I ran the system file check, I got the message "Windows Resource Protection did not find any integrity violations."

I did have updates for my graphics card drivers, which was found through Geforce Experience, but it didn't solve my problem. Even after I had installed them, I still got crashes.

When I ran the system file check, I got the message "Windows Resource Protection did not find any integrity violations." I did have updates for my graphics card drivers, which was found through Geforce Experience, but it didn't solve my problem. Even after I had installed them, I still got crashes.
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Please post the newest crash reports.

Please post the newest crash reports.

Question owner

''FredMcD [[#answer-939940|said]]'' <blockquote> Please post the newest crash reports. </blockquote> https://crash-stats.mozilla.com/report/index/ebc979f0-cf1c-4c67-8e69-358942161129 https://crash-stats.mozilla.com/report/index/4dac07ef-371e-4138-8a3a-2ce6a2161129 https://crash-stats.mozilla.com/report/index/cf91e6bf-d059-4fa2-9709-bcc8a2161129
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


Signature: nvwgf2um.dll | BaseThreadInitThunk

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

mfplat.dll = Microsoft Windows Media Foundation Platform

d3d11.dll = Direct3D 11 Runtime = Microsoft

user32.dll = Windows User API

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1310600 RESOLVED FIXED Spike in crashes with Nvidia driver DLLs in Firefox 50 1292273 REOPENED --- Crash in nvwgf2um.dll | BaseThreadInitThunk

A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right. ---------------- Signature: nvwgf2um.dll | BaseThreadInitThunk msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder mfplat.dll = Microsoft Windows Media Foundation Platform d3d11.dll = Direct3D 11 Runtime = Microsoft user32.dll = Windows User API KERNELBASE.dll = Microsoft ntdll.dll = Microsoft Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation This is for Sumo's Related Bugs 1310600 RESOLVED FIXED Spike in crashes with Nvidia driver DLLs in Firefox 50 1292273 REOPENED --- Crash in nvwgf2um.dll | BaseThreadInitThunk
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

This is just a suggestion, Install an older version of Firefox {web link} Look for the directory of the version that you want. But remember that old versions may have security issues.

This is just a suggestion, '''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link} Look for the directory of the version that you want. But remember that old versions may have security issues.
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23477 answers

please do not downgrade to an older version. if the crashes didn't stop with a driver update, please disable d3d11 dxva video playback support in firefox to work around this type of crash: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.allow-d3d11-dxva. double-click it and change its value to false and restart firefox once.

please do not downgrade to an older version. if the crashes didn't stop with a driver update, please disable d3d11 dxva video playback support in firefox to work around this type of crash: enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up) & search for the preference named '''media.windows-media-foundation.allow-d3d11-dxva'''. double-click it and change its value to '''false''' and restart firefox once.

Question owner

I found that after I downloaded the latest drivers for my graphics card, it wasn't until after I rebooted my computer with the drivers already installed, that the tabs crashing stopped happening.

I found that after I downloaded the latest drivers for my graphics card, it wasn't until after I rebooted my computer with the drivers already installed, that the tabs crashing stopped happening.
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

That was very good work. Well done.

That was very good work. Well done.

Question owner

Never mind. After the last update to 50.0.2, the crashes have started happening again. https://crash-stats.mozilla.com/report/index/1cafce7e-fbb7-452e-ab5c-40ba02161201 https://crash-stats.mozilla.com/report/index/6efb237e-49da-4614-b79d-778c12161201 https://crash-stats.mozilla.com/report/index/9605d613-294b-4a84-95d2-671b82161201

Modified by KalKent

FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

The new crash reports are the same as the other.

The new crash reports are the same as the other.
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23477 answers

my recommendation from before still stands ;-)

my recommendation from before still stands ;-)