Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 50 wants to install "new helper tool" , what is it?

  • 6 replies
  • 7 have this problem
  • 1017 views
  • Last reply by PLBK

I downloaded Firefox 50 via the built in update. When I hit restart to install the update, I get a window saying that Firefox wants to install a "new helper tool" and that I need to enter an admin password to complete the update. I can't find anything about this "helper tool" in the release notes or through a google search. I was wondering just what is it? Running OSX 10.11.16. Thanks.

I downloaded Firefox 50 via the built in update. When I hit restart to install the update, I get a window saying that Firefox wants to install a "new helper tool" and that I need to enter an admin password to complete the update. I can't find anything about this "helper tool" in the release notes or through a google search. I was wondering just what is it? Running OSX 10.11.16. Thanks.

Chosen solution

All Replies (6)

Hi

I am not aware of this. Subject to any provided screenshots, I would suggest that this could be potentially unwanted software trying to be be installed by a third party.

Here is a screenshot of the pop-up. The download came through the built in updater on Firefox.

I have seen - aushelper@mozialla.com - listed on the Extensions page in a few Crash Reports I have. I have no idea what that extension is used for; but installing "mozilla" extensions seems to be coming the norm this year - don't ask the user just install it and don't provide a remove button.

Chosen Solution

http://www.ghacks.net/2016/11/04/application-update-service-helper/

What the aushelper@mozilla.org extension is for.

Thanks James.

James, thank you. Very informative.