I can't send messages but i can receive
Hi everybody.
I have an account, which i have running with these settings on my mobile phone.
try to use thunderbird because the web-mailer's spam filter is horrible plus i would like to get better organized again (which is quite difficult on the webmailer) . I had some problems with outlook and so i wanted to use thunderbird.
anyhow, get the software to receive messages but it cannot send.
i tried basically any possible combinations of Connection Security (STARTTLS and SLL/TLS) , authentication method and ports (25, 465 and 587)
i also shortly switched off the avira scanner, but it didnt help...
really don't know how to continue..
btw. just tried on outlook again and it seems to do the same
Chosen solution
Alright, thanks for your help but I let you tap in the dark.
so super sorry but i forgot to tell you that I am using a VPN. I was now able to figure out the problem with the support from my VPN service. they had to whitelist my sMTP server as they do block those standardwise (in order to prevent people of using their VPN with automatic SPAM mailers)
Read this answer in context 👍 0All Replies (4)
When you click on 'Send' button, what happens? Do you get any error messages? If yes, what does it say...word for word?
In addition, to help understand your current configuration settings........ Please post the following information: In Thunderbird
- Help > Troubleshooting Information
- click on 'Copy text to clipboard' button
- In this forum question, right click in a 'Post a Reply' text box and select 'Paste'. You can edit/remove all info on fonts and printers, but nothing else.
Hi Toad-Hall, thanks for the quick reply:
1.) Send Message Error: "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.fosera.com timed out. Try again."
2.) The trouble shooting info:
Application Basics
Name: Thunderbird Version: 45.4.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160928132736 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) mail.fosera.com:143, alwaysSTARTTLS, passwordEncrypted
OUTGOING: , mail.fosera.com:25, alwaysSTARTTLS, passwordEncrypted, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-71d2b66e-9932-40e1-a3f1-431c42161122 (22.11.2016)
Extensions
Lightning, 4.7.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.4.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: eaee9aa3-2306-4265-b71a-3f31915123b
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1479720757
places.history.expiration.transient_current_max_pages: 104226
plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics Family
Vendor ID: 0x8086
Device ID: 0x0a16
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.14.4264
Driver Date: 8-4-2015
Direct2D Enabled: false
DirectWrite Enabled: false (6.3.9600.18468)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS Util
3.21.1
3.21.1
NSS SSL
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS S/MIME
3.21.1 Basic ECC
3.21.1 Basic ECC
re: OUTGOING: , mail.fosera.com:25, alwaysSTARTTLS, passwordEncrypted, true
Check to see if port 25 is being blocked. A lot of ISP's now block port 25. The link below has good help on how to check this.
What results did you get?
Suggest you try: Outgoing Server SMTP settings: Server Name: many server names use 'mail' or smtp' before the domain name. As you already have 'mail.fosera.com', keep it and change other settings as shown below.
- port 587
- Connection Security: STARTTLS
- Authentication Method: Normal Password.
click on OK
Restart Thunderbird test sending a 'Write' email
If no joy.... Then keep the same settings but change the server name to: smtp.fosera.com
Restart Thunderbird test sending a 'Write' email
Chosen Solution
Alright, thanks for your help but I let you tap in the dark.
so super sorry but i forgot to tell you that I am using a VPN. I was now able to figure out the problem with the support from my VPN service. they had to whitelist my sMTP server as they do block those standardwise (in order to prevent people of using their VPN with automatic SPAM mailers)