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Have been trying to download newest version of Firefox as suggested. Tonight download has been in process for nearly four hours and is still incomplete. SOS.

Posted

Notified that my version of Firefox is out of date. Have been trying for three nights running to download latest version on Windows. Install has been running for four hours tonight and still is not complete. No error messages, the green line keeps running across the screen and I assured it will launch in "one moment". Help, please. Many thanks.

Notified that my version of Firefox is out of date. Have been trying for three nights running to download latest version on Windows. Install has been running for four hours tonight and still is not complete. No error messages, the green line keeps running across the screen and I assured it will launch in "one moment". Help, please. Many thanks.

Chosen solution

Were you downloadingh a small stub installer which connects online to do install or the full setup?

The full Firefox setups for Windows is at www.mozilla.org/firefox/all/

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Shockwave Flash 23.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

James
  • Moderator
1596 solutions 11247 answers

Chosen Solution

Were you downloadingh a small stub installer which connects online to do install or the full setup?

The full Firefox setups for Windows is at www.mozilla.org/firefox/all/

Were you downloadingh a small stub installer which connects online to do install or the full setup? The full Firefox setups for Windows is at www.mozilla.org/firefox/all/
ideato 893 solutions 6250 answers

Hello, after James suggestion if you still unable to download the new firefox version then Start your Windows 10 in safe mode with network support , and then try again from James full installer link.

thank you

Hello, after [https://support.mozilla.org/en-US/questions/1143178#answer-927026 James suggestion] if you still unable to download the new firefox version then [https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Start your Windows 10 in safe mode with network support] , and then try again from James full installer link. thank you

Question owner

Thanks to James and you. His suggestion worked and very quickly. So glad I asked and so glad you both answered. For some reason I cannot get back to him so I hope he sees this.

Thanks to James and you. His suggestion worked and very quickly. So glad I asked and so glad you both answered. For some reason I cannot get back to him so I hope he sees this.