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cannot find menu button to update firefox

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I am trying to update firefox and am being told to go to the menu button but I do not have a menu button

I am trying to update firefox and am being told to go to the menu button but I do not have a menu button

Chosen solution

Hi hannidan, your Firefox identified itself as version 17, which probably is no longer covered by our Knowledge Base articles.

In Firefox 4-28, you had a choice between the classic menu bar (File, Edit, View...), or an orange button that says Firefox which displays a compact menu when you click it. You should be able to use either of those to find the Help menu and click About Firefox.

Also, before you update, I suggest making a backup of your current settings folder "just in case." The easiest way is to copy your entire profile folder to a safe location. To access that folder, you can paste this into the Windows 7 Start menu search box and press Enter:

%APPDATA%\Mozilla\Firefox\Profiles\

There might only be one folder there, or there might be more than one. Your currently active folder will have recently updated files in it.

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Additional System Details

Installed Plug-ins

  • Google Update
  • Version 5.41.3.0
  • 4.1.10111.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.3 r183
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Adobe PDF Plug-In For Firefox and Netscape
  • CANON iMAGE GATEWAY Mycamera Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

jscher2000
  • Top 10 Contributor
8638 solutions 70673 answers

Chosen Solution

Hi hannidan, your Firefox identified itself as version 17, which probably is no longer covered by our Knowledge Base articles.

In Firefox 4-28, you had a choice between the classic menu bar (File, Edit, View...), or an orange button that says Firefox which displays a compact menu when you click it. You should be able to use either of those to find the Help menu and click About Firefox.

Also, before you update, I suggest making a backup of your current settings folder "just in case." The easiest way is to copy your entire profile folder to a safe location. To access that folder, you can paste this into the Windows 7 Start menu search box and press Enter:

%APPDATA%\Mozilla\Firefox\Profiles\

There might only be one folder there, or there might be more than one. Your currently active folder will have recently updated files in it.

Hi hannidan, your Firefox identified itself as version 17, which probably is no longer covered by our Knowledge Base articles. In Firefox 4-28, you had a choice between the classic menu bar (File, Edit, View...), or an orange button that says Firefox which displays a compact menu when you click it. You should be able to use either of those to find the Help menu and click About Firefox. Also, before you update, I suggest making a backup of your current settings folder "just in case." The easiest way is to copy your entire profile folder to a safe location. To access that folder, you can paste this into the Windows 7 Start menu search box and press Enter: %APPDATA%\Mozilla\Firefox\Profiles\ There might only be one folder there, or there might be more than one. Your currently active folder will have recently updated files in it.