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When I try to download Firefox 64-bit I get a popup that asks "How do you want to open this file?"

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by John99

ScottEOD
ScottEOD

I have FF 32-bit and want to upgrade to 64-bit. When I try to open the download I just get a pop-up that says "How do you want to open this file?" I've tried this on both Chrome and FF with the same result. Windows 10 by the way.

I have FF 32-bit and want to upgrade to 64-bit. When I try to open the download I just get a pop-up that says "How do you want to open this file?" I've tried this on both Chrome and FF with the same result. Windows 10 by the way.

All Replies (4)

philipp
philipp
  • Moderator

hi ScottEOD, does this download link work?: https://download.mozilla.org/?product=firefox-latest&os=win64

James
James
  • Moderator
  • Top 10 Contributor

You are downloading from www.mozilla.org/firefox/all/ and not some third-party site?

ScottEOD
ScottEOD Question owner

Yes, of course.

John99
John99

I don't know if this is obvious but you need to run/open the file with Windows 10 not with a browser such as Firefox or Google Chrome.

When I double click such Firefox .exe installer files in Windows 10 I first of all get a dialogue showing it is extracting, then it asks permission (I do not normally use Admin accounts for day to day work) to make changes, before opening an installer wizard.