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Keep getting no response from Firefox

Posted

I have tried the following:

Loaded new Firefox, refreshed Firefox, checked for errors and problems using Glary utilities, compressed all files for more room, opened in safe mode, did disc cleanup, deleted empty and duplicate files, checked how much space I have in C drive properties which is used space 38.3 GB and free space 244. GB. My computer came with 2 GB DDR3 memory. I have also set up my history to be deleted when I shut down the computer to take up less space. I am not computer savvy and don't know what else to do. Also, I don't know a MB from a GB so please talk to me like I'm a dummy.

Thanks

I have tried the following: Loaded new Firefox, refreshed Firefox, checked for errors and problems using Glary utilities, compressed all files for more room, opened in safe mode, did disc cleanup, deleted empty and duplicate files, checked how much space I have in C drive properties which is used space 38.3 GB and free space 244. GB. My computer came with 2 GB DDR3 memory. I have also set up my history to be deleted when I shut down the computer to take up less space. I am not computer savvy and don't know what else to do. Also, I don't know a MB from a GB so please talk to me like I'm a dummy. Thanks

Additional System Details

Installed Plug-ins

  • Shockwave Flash 23.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:49.0) Gecko/20100101 Firefox/49.0

More Information

FredMcD
  • Top 10 Contributor
4314 solutions 60602 answers

MB = Megabyte GB = Gigabyte = 1000 Megs

You should not have other programs do anything to Firefox files. It could cause damage.


Buy an external hard drive to store files you don't use too much.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

MB = Megabyte GB = Gigabyte = 1000 Megs You should not have other programs do anything to Firefox files. It could cause damage. ------------------ Buy an external hard drive to store files you don't use too much. -------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Helpful Reply

Safe mode doesn't help.

Safe mode doesn't help.
FredMcD
  • Top 10 Contributor
4314 solutions 60602 answers

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.


If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Let’s do a full clean re-install; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} Save the file. Then '''Close Firefox.''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows:''' C:\Program Files C:\Program Files (x86) '''Mac:''' Open the "Applications" folder.<br>https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux:''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install [https://support.mozilla.org/en-US/kb/install-firefox-linux Firefox on Linux]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page,] simply remove the folder Firefox in your home directory. '''Do Not''' remove the profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding '''.old''' to them. Do not rename the '''Mozilla Thunderbird''' folder. After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done. --------- If there is a problem, start your '''Computer''' in safe mode and try again. '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''
FredMcD
  • Top 10 Contributor
4314 solutions 60602 answers

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

Still get the no response problem

Still get the no response problem
FredMcD
  • Top 10 Contributor
4314 solutions 60602 answers

Firefox Safe Mode, Computer Safe Mode, reinstall; all no good.

I've called for more help.

Firefox Safe Mode, Computer Safe Mode, reinstall; all no good. I've called for more help.