X
Tap here to go to the mobile version of the site.

Support Forum

why does my resolution change to 800 x 600 when I open Firefox

Posted

Why does it show my operating system as Windows 200. I am using Windows XP

Why does it show my operating system as Windows 200. I am using Windows XP

Chosen solution

hi galloping, please right-click the firefox shortcut on your desktop, go to properties > compatibility and disable any compatibility settings there...

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Allows browsing on RealArcade sites with Mozilla browsers.
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 23.0 r0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 49.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.0; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.1/WINNT/en-US/

Extensions

  • Multi-process staged rollout 1.2 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2592
  • adapterDeviceID2:
  • adapterDrivers: ialmrnt5
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 01001025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 7-19-2005
  • driverDate2:
  • driverVersion: 6.14.10.4363
  • driverVersion2:
  • failures: [u'[GFX1]: Potential driver version mismatch ignored due to missing DLLs 0.0.0.0 and 0.0.0.0', u'[GFX1]: [D3D9] Could not Initialize the DeviceManagerD3D9', u'[GFX1]: [D3D9] Could not Initialize the DeviceManagerD3D9', u'[GFX1]: [D3D9] Failed to create the device, code: 0x8876086c', u'[GFX1]: [D3D9] Could not Initialize the DeviceManagerD3D9', u'[GFX1]: [D3D9] Failed to create the device, code: 0x8876086c', u'[GFX1]: [D3D9] Could not Initialize the DeviceManagerD3D9', u'[GFX1]: [D3D9] Failed to create the device, code: 0x8876086c', u'[GFX1]: [D3D9] Could not Initialize the DeviceManagerD3D9', u'[GFX1]: [D3D9] Failed to create the device, code: 0x8876086c', u'[GFX1]: [D3D9] Could not Initialize the DeviceManagerD3D9', u'[GFX1]: [D3D9] Failed to create the device, code: 0x8876086c', u'[GFX1]: [D3D9] Could not Initialize the DeviceManagerD3D9', u'[GFX1]: [D3D9] Failed to create the device, code: 0x8876086c', u'[GFX1]: [D3D9] Could not Initialize the DeviceManagerD3D9', u'[GFX1]: [D3D9] Failed to create the device, code: 0x8876086c']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Direct3D11 not available on this computer', u'type': u'runtime'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D is not available on Windows XP', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • indices: [0, 16, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15]
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5214 solutions 23063 answers

Chosen Solution

hi galloping, please right-click the firefox shortcut on your desktop, go to properties > compatibility and disable any compatibility settings there...

hi galloping, please right-click the firefox shortcut on your desktop, go to properties > compatibility and disable any compatibility settings there...