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None stop crashing OSX

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Report ID: bp-1de3d894-9edf-47e9-a2ef-859912160928

Firefox crashes non-stop on launch, even Nightly seems to be failing. I can't pinpoint what the problem is.

Even safe mode crashes, please help.

Report ID: bp-1de3d894-9edf-47e9-a2ef-859912160928 Firefox crashes non-stop on launch, even Nightly seems to be failing. I can't pinpoint what the problem is. Even safe mode crashes, please help.
FredMcD
  • Top 10 Contributor
4266 solutions 59814 answers

Product Firefox Release Channel release Version 49.0 Build ID 20160916101415 OS OS X 10.12 OS Version 10.12.1 16B2327e

Signature: nsZipArchive::GetData

This is for Sumo's Related Bugs 596826 RESOLVED DUPLICATE crash [@ int32_le_at] - libjar/nsZipArchive and [@ nsZipArchive::GetData(nsZipItem*)]

574339 NEW --- crash EXCEPTION_IN_PAGE_ERROR [@ xtolong] (v3.1, v3.1.1) processing extensions, [@ nsZipArchive::GetData(nsZipItem*)] (Ma


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Product Firefox Release Channel release Version 49.0 Build ID 20160916101415 OS OS X 10.12 OS Version 10.12.1 16B2327e Signature: nsZipArchive::GetData This is for Sumo's Related Bugs 596826 RESOLVED DUPLICATE crash [@ int32_le_at] - libjar/nsZipArchive and [@ nsZipArchive::GetData(nsZipItem*)] 574339 NEW --- crash EXCEPTION_IN_PAGE_ERROR [@ xtolong] (v3.1, v3.1.1) processing extensions, [@ nsZipArchive::GetData(nsZipItem*)] (Ma -------------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

No good, same issue.

Attached is a direct copy of the crash:

AdapterDeviceID: 0x08a0 AdapterVendorID: 0x10de Add-ons: support%40lastpass.com:3.3.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:49.0,en-AU%40dictionaries.addons.mozilla.org:2.2,jid1-xUfzOsOFlzSOXg%40jetpack:5.0.2,uBlock0%40raymondhill.net:1.9.8,%7BDDC359D1-844A-42a7-9AA1-88A850A938A8%7D:3.0.7,e10srollout%40mozilla.org:1.2,firefox%40getpocket.com:1.0.4,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 1 BuildID: 20160916101415 CrashTime: 1475110207 E10SCohort: disqualified-test EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1474623050 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x08a0FP(D000-L10000-W00000000-T0100) GL Layers? GL Layers- GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 50218 StartupTime: 1475110058 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160916101415","version":"49.0","vendor":"Mozilla","platformVersion":"49.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160826.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":10,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":2400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"16.1.0","locale":"en-AU"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x08a0","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>","privacy.trackingprotection.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":17055},"addons":{"activeAddons":{"support@lastpass.com":{"blocklisted":false,"description":"Last Password you will ever need","name":"LastPass","userDisabled":false,"appDisabled":false,"version":"3.3.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17055,"updateDay":17055,"signedState":2,"isSystem":false},"jid1-xUfzOsOFlzSOXg@jetpack":{"blocklisted":false,"description":"A suite of modules that enhance your Reddit browsing experience","name":"Reddit Enhancement Suite","userDisabled":false,"appDisabled":false,"version":"5.0.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17055,"updateDay":17066,"signedState":2,"isSystem":false},"uBlock0@raymondhill.net":{"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"version":"1.9.8","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17055,"updateDay":17067,"signedState":2,"isSystem":false},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17036,"updateDay":17068,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17036,"updateDay":17068,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17060,"updateDay":17068,"isSystem":true},"flyweb@mozilla.org":{"blocklisted":false,"description":"Discover nearby services in the browser","name":"FlyWeb","userDisabled":false,"appDisabled":false,"version":"1.0.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17068,"updateDay":17068,"isSystem":true},"formautofill@mozilla.org":{"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17068,"updateDay":17068,"isSystem":true}},"theme":{"id":"428430@personas.mozilla.org","blocklisted":false,"description":null,"name":"Google Chrome 4 Firefox","userDisabled":false,"appDisabled":false,"version":"0","scope":1,"foreignInstall":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"Java Applet Plug-in","version":"Java 8 Update 101 build 13","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.4","application/x-java-applet;version=1.2.1","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.3","application/x-java-applet;deploy=11.101.2","application/x-java-applet;version=1.8","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2","application/x-java-applet;version=1.7","application/x-java-applet;version=1.4.1","application/x-java-applet;version=1.1.2","application/x-java-applet","application/x-java-applet;javafx=8.0.101","application/x-java-applet;version=1.1","application/x-java-applet;version=1.1.3","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4.2","application/x-java-applet;jpi-version=1.8.0_101","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.5"],"updateDay":16974},{"name":"Shockwave Flash","version":"23.0.0.162","description":"Shockwave Flash 23.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17069}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.903","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":"428430"}} Theme: classic/1.0 Throttleable: 1 URL: https://www.originenergy.com.au/for-home.html UptimeTS: 205.57147879 Vendor: Mozilla Version: 49.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

No good, same issue. Attached is a direct copy of the crash: AdapterDeviceID: 0x08a0 AdapterVendorID: 0x10de Add-ons: support%40lastpass.com:3.3.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:49.0,en-AU%40dictionaries.addons.mozilla.org:2.2,jid1-xUfzOsOFlzSOXg%40jetpack:5.0.2,uBlock0%40raymondhill.net:1.9.8,%7BDDC359D1-844A-42a7-9AA1-88A850A938A8%7D:3.0.7,e10srollout%40mozilla.org:1.2,firefox%40getpocket.com:1.0.4,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 1 BuildID: 20160916101415 CrashTime: 1475110207 E10SCohort: disqualified-test EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1474623050 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x08a0FP(D000-L10000-W00000000-T0100) GL Layers? GL Layers- GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 50218 StartupTime: 1475110058 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160916101415","version":"49.0","vendor":"Mozilla","platformVersion":"49.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160826.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":10,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":2400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"16.1.0","locale":"en-AU"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x08a0","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>","privacy.trackingprotection.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":17055},"addons":{"activeAddons":{"support@lastpass.com":{"blocklisted":false,"description":"Last Password you will ever need","name":"LastPass","userDisabled":false,"appDisabled":false,"version":"3.3.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17055,"updateDay":17055,"signedState":2,"isSystem":false},"jid1-xUfzOsOFlzSOXg@jetpack":{"blocklisted":false,"description":"A suite of modules that enhance your Reddit browsing experience","name":"Reddit Enhancement Suite","userDisabled":false,"appDisabled":false,"version":"5.0.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17055,"updateDay":17066,"signedState":2,"isSystem":false},"uBlock0@raymondhill.net":{"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"version":"1.9.8","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17055,"updateDay":17067,"signedState":2,"isSystem":false},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17036,"updateDay":17068,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17036,"updateDay":17068,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17060,"updateDay":17068,"isSystem":true},"flyweb@mozilla.org":{"blocklisted":false,"description":"Discover nearby services in the browser","name":"FlyWeb","userDisabled":false,"appDisabled":false,"version":"1.0.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17068,"updateDay":17068,"isSystem":true},"formautofill@mozilla.org":{"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17068,"updateDay":17068,"isSystem":true}},"theme":{"id":"428430@personas.mozilla.org","blocklisted":false,"description":null,"name":"Google Chrome 4 Firefox","userDisabled":false,"appDisabled":false,"version":"0","scope":1,"foreignInstall":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"Java Applet Plug-in","version":"Java 8 Update 101 build 13","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.4","application/x-java-applet;version=1.2.1","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.3","application/x-java-applet;deploy=11.101.2","application/x-java-applet;version=1.8","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2","application/x-java-applet;version=1.7","application/x-java-applet;version=1.4.1","application/x-java-applet;version=1.1.2","application/x-java-applet","application/x-java-applet;javafx=8.0.101","application/x-java-applet;version=1.1","application/x-java-applet;version=1.1.3","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4.2","application/x-java-applet;jpi-version=1.8.0_101","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.5"],"updateDay":16974},{"name":"Shockwave Flash","version":"23.0.0.162","description":"Shockwave Flash 23.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17069}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.903","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":"428430"}} Theme: classic/1.0 Throttleable: 1 URL: https://www.originenergy.com.au/for-home.html UptimeTS: 205.57147879 Vendor: Mozilla Version: 49.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.
FredMcD
  • Top 10 Contributor
4266 solutions 59814 answers

I already read the report. BTW;

The crash report is several pages of data. We need the report numbers to see the whole report.


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

I already read the report. BTW; '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' ------------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

Okay, I'm sorry I didn't realise that.

The report number for the Safe mode crash this morning: bp-f2155c95-5182-42c8-9453-d16cb2160929

Okay, I'm sorry I didn't realise that. The report number for the Safe mode crash this morning: bp-f2155c95-5182-42c8-9453-d16cb2160929
FredMcD
  • Top 10 Contributor
4266 solutions 59814 answers

bp-f2155c95-5182-42c8-9453-d16cb2160929

Signature: nsZipArchive::GetData

This is for Sumo's Related Bugs 596826 RESOLVED DUPLICATE crash [@ int32_le_at] - libjar/nsZipArchive and [@ nsZipArchive::GetData(nsZipItem*)]

574339 NEW --- crash EXCEPTION_IN_PAGE_ERROR [@ xtolong] (v3.1, v3.1.1) processing extensions, [@ nsZipArchive::GetData(nsZipItem*)] (Mac)


I've called for more help.

bp-f2155c95-5182-42c8-9453-d16cb2160929 Signature: nsZipArchive::GetData This is for Sumo's Related Bugs 596826 RESOLVED DUPLICATE crash [@ int32_le_at] - libjar/nsZipArchive and [@ nsZipArchive::GetData(nsZipItem*)] 574339 NEW --- crash EXCEPTION_IN_PAGE_ERROR [@ xtolong] (v3.1, v3.1.1) processing extensions, [@ nsZipArchive::GetData(nsZipItem*)] (Mac) -------------- I've called for more help.