Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Game Forge of Empires keeps crashing saying plug-in error

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

Rindercella
Rindercella
more options

Been playing for a while, and in the last few days it keeps crashing. It opens, then gives me a gray screen with plugin failure typed in a small box in the middle. I've uninstalled Adobe and reinstalled it, have done the firefox update and am running the latest for IOS. I play the same game on my iPhone and it works, but there are features on the computer like quests that don't come up on the phone. I've played for a few months and it's been great, now it's just frustrating.

Been playing for a while, and in the last few days it keeps crashing. It opens, then gives me a gray screen with plugin failure typed in a small box in the middle. I've uninstalled Adobe and reinstalled it, have done the firefox update and am running the latest for IOS. I play the same game on my iPhone and it works, but there are features on the computer like quests that don't come up on the phone. I've played for a few months and it's been great, now it's just frustrating.

All Replies (1)

FredMcD
FredMcD
more options

Have you checked with the websites support?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: