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Firefox Crash in versions prior to 48.02 version

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  • Last reply by philipp

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Hi I´m having a strange problem with Firefox. I was using Firefox 42.0 pt-br because i was using some extensions that only work in the version 42.0 Sudenly, one day, i try to run my Firefox, and Firefox crash repeatedly. I tried to reset Firefox, open firefox in safe mode, delete my profile and create a new, uninstall and rinstall again the version 42,I tried everything. The strange is that the only version that works on my Pc is the version 48.02. None of the arlier versions works, such 47, 46,45,44,43,42 versions. I´m using a Windows 8 Pro X64 Pt-Br. Whats happening ? Why the other versions dont work, only the version 48.02 works fine ? Does anyone could help me please?

if help, here are my crash report:

==============================================================================================

AdapterDeviceID: 0x0116 AdapterDriverVersion: 9.17.10.4101 AdapterSubsysID: 08911854 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:42.0 AvailablePageFile: 6340321280 AvailablePhysicalMemory: 5310382080 AvailableVirtualMemory: 3910934528 BIOS_Manufacturer: INSYDE BlockedDllList: BreakpadReserveAddress: 55902208 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1473766907 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1473766673 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 08911854, AdapterDriverVersion: 9.17.10.4101 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1248, AdapterSubsysID2: 08911854, AdapterDriverVersion2: 10.18.13.5906DWrite- DWrite+ D2D1.1- D2D1.1+ D2D- D2D+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 42 StartupTime: 1473766906 SystemMemoryUsePercentage: 37 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8140,"isWow64":true,"cpu":{"count":8,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","servicePackMajor":0,"servicePackMinor":0,"installYear":2014,"locale":"pt-BR"},"hdd":{"profile":{"model":"ST1000LM024 HN-M101MBB","revision":"2BA30003"},"binary":{"model":"ST1000LM024 HN-M101MBB","revision":"2BA30003"},"system":{"model":"ST1000LM024 HN-M101MBB","revision":"2BA30003"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 3000","vendorID":"0x8086","deviceID":"0x0116","subsysID":"08911854","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"9.17.10.4101","driverDate":"1-30-2015","GPUActive":true},{"description":"NVIDIA GeForce GT 555M ","vendorID":"0x10de","deviceID":"0x1248","subsysID":"08911854","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.5906","driverDate":"11-24-2015"}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":41216,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"pt-BR","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 13352402944 TotalPhysicalMemory: 8535244800 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 42.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
Provedor de Serviço de TCPv6 de RSVP : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
Provedor de Serviço de TCP de RSVP : 2 : 1 :  
Provedor de Serviço de UDPv6 de RSVP : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
Provedor de Serviço de UDP de RSVP : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: pt-BR

==============================================================================================

Thanks for your attention

Modified by saintchelo

Chosen solution

hi saintchelo, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them).

it is always strongly recommended to stay with the latest version of firefox just for security reasons alone: https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox/

in order to resolve the issues with older versions, you'd need to get in contact with symantec's support and see if they will provide an update to fix the crashing issue...

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Chosen Solution

hi saintchelo, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them).

it is always strongly recommended to stay with the latest version of firefox just for security reasons alone: https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox/

in order to resolve the issues with older versions, you'd need to get in contact with symantec's support and see if they will provide an update to fix the crashing issue...