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Thunderbird will not open in Windows 10. I tried downloading it again but get a message to close Thunderbird. I tried but it won't close.

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  • Last reply by libbdaws

libbdaws
libbdaws

I can't open Thunderbird so tried re-downloading it. A message comes to close the current version. I tried to close it but it won't download. I was going to uninstall it but was afraid I'd lose my address book and saved emails. I went on line but couldn't find a fix for this when using Windows 10. The answers suggest that the answer is in a hidden folder but nowhere could I find how to get to the correct folder. PLEASE HELP !!

I can't open Thunderbird so tried re-downloading it. A message comes to close the current version. I tried to close it but it won't download. I was going to uninstall it but was afraid I'd lose my address book and saved emails. I went on line but couldn't find a fix for this when using Windows 10. The answers suggest that the answer is in a hidden folder but nowhere could I find how to get to the correct folder. PLEASE HELP !!

Chosen solution

Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please post to let us know results.

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Wayne Mery
Wayne Mery
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Chosen Solution

Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please post to let us know results.

libbdaws
libbdaws Question owner

Wayne Mery said

Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10 Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird Does problem go away? Please post to let us know results.

Thanks for your help. It is working fine right now. I'm very relieved.