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Cannot access www.basecamp.com get an error the site is untrusted. Changed minimun and maximum security to 3. Cleared the cache and started in safe mode.

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Cannot access www.basecamp.com get an error the site is untrusted. Changed minimun and maximum security to 3. Cleared the cache and started in safe mode.

Try Safe Mode Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 48.0.2 Build ID 20160823121617 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.3; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0 OS Windows_NT 6.3 x86 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (Disabled by accessibility tools) Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Extensions Name Version Enabled ID Firefox Hello Beta 1.4.4 true loop@mozilla.org Multi-process staged rollout 1.2 true e10srollout@mozilla.org Pocket 1.0.4 true firefox@getpocket.com Graphics Features Compositing Direct3D 11 Asynchronous Pan/Zoom none WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding Yes; Using D3D11 API Direct2D true DirectWrite true (6.3.9600.18123) GPU #1 Active Yes Description Intel(R) HD Graphics 520 Vendor ID 0x8086 Device ID 0x1916 Driver Version 20.19.15.4416 Driver Date 3-23-2016 Drivers igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Subsys ID 223717aa RAM Unknown Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo Important Modified Preferences Name Value accessibility.lastLoadDate 1473263332 accessibility.loadedInLastSession true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 4 browser.download.importedFromSqlite true browser.download.manager.alertOnEXEOpen true browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20160823121617 browser.startup.homepage uwgnet.com browser.startup.homepage_override.buildID 20160823121617 browser.startup.homepage_override.mstone 48.0.2 browser.tabs.remote.autostart.2 true browser.urlbar.suggest.searches true browser.urlbar.userMadeSearchSuggestionsChoice true dom.apps.reset-permissions true dom.mozApps.used true extensions.lastAppVersion 48.0.2 font.internaluseonly.changed true gfx.crash-guard.d3d11layers.appVersion 48.0.2 gfx.crash-guard.d3d11layers.deviceID 0x1916 gfx.crash-guard.d3d11layers.driverVersion 20.19.15.4416 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status. 2 gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 2 gfx.direct3d.last_used_feature_level_idx 0 media.benchmark.vp9.fps 115 media.benchmark.vp9.versioncheck 1 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1467122675 media.gmp-eme-adobe.version 17 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1471532744 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20160823121617 media.gmp-manager.lastCheck 1473178142 media.gmp-widevinecdm.abi x86-msvc-x64 media.gmp-widevinecdm.lastUpdate 1467122677 media.gmp-widevinecdm.version 1.4.8.866 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false media.webrtc.debug.aec_log_dir C:\Users\KALIA~1.KEI\AppData\Local\Temp media.webrtc.debug.log_file C:\Users\KALIA~1.KEI\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1472656037 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.nppdf 2 print.printer_\\det1ps09\7665-Color.print_bgcolor false print.printer_\\det1ps09\7665-Color.print_bgimages false print.printer_\\det1ps09\7665-Color.print_duplex -437918235 print.printer_\\det1ps09\7665-Color.print_edge_bottom 0 print.printer_\\det1ps09\7665-Color.print_edge_left 0 print.printer_\\det1ps09\7665-Color.print_edge_right 0 print.printer_\\det1ps09\7665-Color.print_edge_top 0 print.printer_\\det1ps09\7665-Color.print_evenpages true print.printer_\\det1ps09\7665-Color.print_footercenter print.printer_\\det1ps09\7665-Color.print_footerleft &PT print.printer_\\det1ps09\7665-Color.print_footerright &D print.printer_\\det1ps09\7665-Color.print_headercenter print.printer_\\det1ps09\7665-Color.print_headerleft &T print.printer_\\det1ps09\7665-Color.print_headerright &U print.printer_\\det1ps09\7665-Color.print_in_color true print.printer_\\det1ps09\7665-Color.print_margin_bottom 0.5 print.printer_\\det1ps09\7665-Color.print_margin_left 0.5 print.printer_\\det1ps09\7665-Color.print_margin_right 0.5 print.printer_\\det1ps09\7665-Color.print_margin_top 0.5 print.printer_\\det1ps09\7665-Color.print_oddpages true print.printer_\\det1ps09\7665-Color.print_orientation 1 print.printer_\\det1ps09\7665-Color.print_page_delay 50 print.printer_\\det1ps09\7665-Color.print_paper_data 1 print.printer_\\det1ps09\7665-Color.print_paper_height -1.00 print.printer_\\det1ps09\7665-Color.print_paper_name print.printer_\\det1ps09\7665-Color.print_paper_size_unit 0 print.printer_\\det1ps09\7665-Color.print_paper_width -1.00 print.printer_\\det1ps09\7665-Color.print_resolution 600 print.printer_\\det1ps09\7665-Color.print_reversed false print.printer_\\det1ps09\7665-Color.print_scaling 0.80 print.printer_\\det1ps09\7665-Color.print_shrink_to_fit false print.printer_\\det1ps09\7665-Color.print_to_file false print.printer_\\det1ps09\7665-Color.print_unwriteable_margin_bottom 0 print.printer_\\det1ps09\7665-Color.print_unwriteable_margin_left 0 print.printer_\\det1ps09\7665-Color.print_unwriteable_margin_right 0 print.printer_\\det1ps09\7665-Color.print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true security.disable_button.openCertManager false security.ssl.errorReporting.automatic true security.tls.version.max 0 security.tls.version.min 0 services.sync.declinedEngines storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1472048663 ui.osk.debug.keyboardDisplayReason IKPOS: Keyboard presence confirmed. Important Locked Preferences

               Name    Value

JavaScript Incremental GC true Accessibility Activated true Prevent Accessibility 0 Library Versions

               Expected minimum version         Version in use

NSPR 4.12 4.12 NSS 3.24 Basic ECC 3.24 Basic ECC NSSSMIME 3.24 Basic ECC 3.24 Basic ECC NSSSSL 3.24 Basic ECC 3.24 Basic ECC NSSUTIL 3.24 3.24 Experimental Features Name ID Description Active End Date Homepage Branch

Cannot access www.basecamp.com get an error the site is untrusted. Changed minimun and maximum security to 3. Cleared the cache and started in safe mode. Try Safe Mode Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 48.0.2 Build ID 20160823121617 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.3; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0 OS Windows_NT 6.3 x86 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (Disabled by accessibility tools) Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted All Crash Reports Extensions Name Version Enabled ID Firefox Hello Beta 1.4.4 true loop@mozilla.org Multi-process staged rollout 1.2 true e10srollout@mozilla.org Pocket 1.0.4 true firefox@getpocket.com Graphics Features Compositing Direct3D 11 Asynchronous Pan/Zoom none WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding Yes; Using D3D11 API Direct2D true DirectWrite true (6.3.9600.18123) GPU #1 Active Yes Description Intel(R) HD Graphics 520 Vendor ID 0x8086 Device ID 0x1916 Driver Version 20.19.15.4416 Driver Date 3-23-2016 Drivers igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Subsys ID 223717aa RAM Unknown Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo Important Modified Preferences Name Value accessibility.lastLoadDate 1473263332 accessibility.loadedInLastSession true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 4 browser.download.importedFromSqlite true browser.download.manager.alertOnEXEOpen true browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20160823121617 browser.startup.homepage uwgnet.com browser.startup.homepage_override.buildID 20160823121617 browser.startup.homepage_override.mstone 48.0.2 browser.tabs.remote.autostart.2 true browser.urlbar.suggest.searches true browser.urlbar.userMadeSearchSuggestionsChoice true dom.apps.reset-permissions true dom.mozApps.used true extensions.lastAppVersion 48.0.2 font.internaluseonly.changed true gfx.crash-guard.d3d11layers.appVersion 48.0.2 gfx.crash-guard.d3d11layers.deviceID 0x1916 gfx.crash-guard.d3d11layers.driverVersion 20.19.15.4416 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status. 2 gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 2 gfx.direct3d.last_used_feature_level_idx 0 media.benchmark.vp9.fps 115 media.benchmark.vp9.versioncheck 1 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1467122675 media.gmp-eme-adobe.version 17 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1471532744 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20160823121617 media.gmp-manager.lastCheck 1473178142 media.gmp-widevinecdm.abi x86-msvc-x64 media.gmp-widevinecdm.lastUpdate 1467122677 media.gmp-widevinecdm.version 1.4.8.866 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false media.webrtc.debug.aec_log_dir C:\Users\KALIA~1.KEI\AppData\Local\Temp media.webrtc.debug.log_file C:\Users\KALIA~1.KEI\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1472656037 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.nppdf 2 print.printer_\\det1ps09\7665-Color.print_bgcolor false print.printer_\\det1ps09\7665-Color.print_bgimages false print.printer_\\det1ps09\7665-Color.print_duplex -437918235 print.printer_\\det1ps09\7665-Color.print_edge_bottom 0 print.printer_\\det1ps09\7665-Color.print_edge_left 0 print.printer_\\det1ps09\7665-Color.print_edge_right 0 print.printer_\\det1ps09\7665-Color.print_edge_top 0 print.printer_\\det1ps09\7665-Color.print_evenpages true print.printer_\\det1ps09\7665-Color.print_footercenter print.printer_\\det1ps09\7665-Color.print_footerleft &PT print.printer_\\det1ps09\7665-Color.print_footerright &D print.printer_\\det1ps09\7665-Color.print_headercenter print.printer_\\det1ps09\7665-Color.print_headerleft &T print.printer_\\det1ps09\7665-Color.print_headerright &U print.printer_\\det1ps09\7665-Color.print_in_color true print.printer_\\det1ps09\7665-Color.print_margin_bottom 0.5 print.printer_\\det1ps09\7665-Color.print_margin_left 0.5 print.printer_\\det1ps09\7665-Color.print_margin_right 0.5 print.printer_\\det1ps09\7665-Color.print_margin_top 0.5 print.printer_\\det1ps09\7665-Color.print_oddpages true print.printer_\\det1ps09\7665-Color.print_orientation 1 print.printer_\\det1ps09\7665-Color.print_page_delay 50 print.printer_\\det1ps09\7665-Color.print_paper_data 1 print.printer_\\det1ps09\7665-Color.print_paper_height -1.00 print.printer_\\det1ps09\7665-Color.print_paper_name print.printer_\\det1ps09\7665-Color.print_paper_size_unit 0 print.printer_\\det1ps09\7665-Color.print_paper_width -1.00 print.printer_\\det1ps09\7665-Color.print_resolution 600 print.printer_\\det1ps09\7665-Color.print_reversed false print.printer_\\det1ps09\7665-Color.print_scaling 0.80 print.printer_\\det1ps09\7665-Color.print_shrink_to_fit false print.printer_\\det1ps09\7665-Color.print_to_file false print.printer_\\det1ps09\7665-Color.print_unwriteable_margin_bottom 0 print.printer_\\det1ps09\7665-Color.print_unwriteable_margin_left 0 print.printer_\\det1ps09\7665-Color.print_unwriteable_margin_right 0 print.printer_\\det1ps09\7665-Color.print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true security.disable_button.openCertManager false security.ssl.errorReporting.automatic true security.tls.version.max 0 security.tls.version.min 0 services.sync.declinedEngines storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1472048663 ui.osk.debug.keyboardDisplayReason IKPOS: Keyboard presence confirmed. Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated true Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.24 Basic ECC 3.24 Basic ECC NSSSMIME 3.24 Basic ECC 3.24 Basic ECC NSSSSL 3.24 Basic ECC 3.24 Basic ECC NSSUTIL 3.24 3.24 Experimental Features Name ID Description Active End Date Homepage Branch

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.17
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 22.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2
  • 5.1.50428.0
  • npTimeGrid-v-3.1.0.220265
  • VLC media player Web Plugin
  • iTunes Detector Plug-in
  • npmedia-v-3.1.0.220265

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

FredMcD
  • Top 10 Contributor
4399 solutions 61750 answers
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate. http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html https://support.mozilla.org/en-US/kb/server-not-found-connection-problem https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message '''http://kb.mozillazine.org/Error_loading_websites''' https://www.bing.com/search?q=web+site+access+denied https://support.mozilla.org/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER '''This Connection is Untrusted''' is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

Question owner

I have gone through these troubleshooting steps pretty much. I dont have any of those security software applications.

I am at a loss on this one.

I have gone through these troubleshooting steps pretty much. I dont have any of those security software applications. I am at a loss on this one.