X
Tap here to go to the mobile version of the site.

Support Forum

Loading wheel in between changing tabs

Posted

So this little loading wheel started to appear today while I'm loading pages and it stays when I change tabs with an already loaded page. So let's say I open a page in a new tab, I go back to a tab I was already on while I wait for the page on the new tab to load, but this little loading wheel would stay there when I change tabs. It's only for a few seconds, but this never happend before today and the last update was a couple days ago so it seems a little weird to me.

Thank you in advance.

So this little loading wheel started to appear today while I'm loading pages and it stays when I change tabs with an already loaded page. So let's say I open a page in a new tab, I go back to a tab I was already on while I wait for the page on the new tab to load, but this little loading wheel would stay there when I change tabs. It's only for a few seconds, but this never happend before today and the last update was a couple days ago so it seems a little weird to me. Thank you in advance.

Additional System Details

Installed Plug-ins

  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Shockwave Flash 22.0 r0
  • WildTangent Games App V2 Presence Detector

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23470 answers

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

hello, could you go to the firefox ''menu ≡ > help ? > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Question owner

Application Basics


Name: Firefox Version: 48.0.2 Build ID: 20160823121617 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Windows_NT 6.3 x86 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Firefox Hello Beta Version: 1.4.4 Enabled: true ID: loop@mozilla.org

Name: Multi-process staged rollout Version: 1.2 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Avast Online Security Version: 10.3.3.44 Enabled: false ID: wrc@avast.com

Name: Avast SafePrice Version: 10.3.5.39 Enabled: false ID: sp@avast.com

Graphics


Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding: Yes; Using D3D11 API Direct2D: true DirectWrite: true (6.3.9600.18123) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0f31 Driver Version: 10.18.10.3621 Driver Date: 5-17-2014 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Subsys ID: 09331025 RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo


Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160823121617 browser.startup.homepage_override.buildID: 20160823121617 browser.startup.homepage_override.mstone: 48.0.2 browser.tabs.remote.autostart.2: true dom.apps.reset-permissions: true extensions.lastAppVersion: 48.0.2 gfx.crash-guard.d3d11layers.appVersion: 48.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x0f31 gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.3621 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.: 2 gfx.crash-guard.status.d3d11layers: 2 media.benchmark.vp9.fps: 40 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1472828953 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1472828955 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160823121617 media.gmp-manager.lastCheck: 1472828946 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1472828962 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 50587 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true services.sync.declinedEngines: ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSUTIL Expected minimum version: 3.24 Version in use: 3.24

Experimental Features


Like this? Also, that is the loading wheel.

Application Basics ------------------ Name: Firefox Version: 48.0.2 Build ID: 20160823121617 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Windows_NT 6.3 x86 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Firefox Hello Beta Version: 1.4.4 Enabled: true ID: loop@mozilla.org Name: Multi-process staged rollout Version: 1.2 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com Name: Avast Online Security Version: 10.3.3.44 Enabled: false ID: wrc@avast.com Name: Avast SafePrice Version: 10.3.5.39 Enabled: false ID: sp@avast.com Graphics -------- Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding: Yes; Using D3D11 API Direct2D: true DirectWrite: true (6.3.9600.18123) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0f31 Driver Version: 10.18.10.3621 Driver Date: 5-17-2014 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Subsys ID: 09331025 RAM: Unknown Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160823121617 browser.startup.homepage_override.buildID: 20160823121617 browser.startup.homepage_override.mstone: 48.0.2 browser.tabs.remote.autostart.2: true dom.apps.reset-permissions: true extensions.lastAppVersion: 48.0.2 gfx.crash-guard.d3d11layers.appVersion: 48.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x0f31 gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.3621 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.: 2 gfx.crash-guard.status.d3d11layers: 2 media.benchmark.vp9.fps: 40 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1472828953 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1472828955 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160823121617 media.gmp-manager.lastCheck: 1472828946 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1472828962 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 50587 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true services.sync.declinedEngines: ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC NSSUTIL Expected minimum version: 3.24 Version in use: 3.24 Experimental Features --------------------- Like this? Also, that is the loading wheel.
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23470 answers

Helpful Reply

thank you, that seems to be a (unintended/unwanted) by-product of the multiprocess architecture being switched on: https://blog.mozilla.org/futurereleases/2016/08/02/whats-next-for-multi-process-firefox/ i'll try to follow up with mozilla engineers about the issue and might come back with further questions trying to diagnose the issue or to see if there are any workarounds...

thank you, that seems to be a (unintended/unwanted) by-product of the multiprocess architecture being switched on: https://blog.mozilla.org/futurereleases/2016/08/02/whats-next-for-multi-process-firefox/ i'll try to follow up with mozilla engineers about the issue and might come back with further questions trying to diagnose the issue or to see if there are any workarounds...
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23470 answers

this issue is dealt with in bug 1300411 in case you want to follow along that report...

this issue is dealt with in [https://bugzilla.mozilla.org/show_bug.cgi?id=1300411 bug 1300411] in case you want to follow along that report...